Waste Management reviews in Monroe, North Carolina

When our recycle was missed during a regular pickup I called and spoke to Nikki Sturdivant who was vey helpful in getting me scheduled for a pick up the next working day. Winter weather wreaked havoc on that schedule but in the end all was taken care of and Nikki did a wonderful job taking care of us.

Kiara M. provided excellent customer service at Waste Connections. Although my local county never put through my services to Waste Connections after paid two weeks ago, she made sure to contact them directly to get things in order for me. She was friendly, prompt, and very professional throughout the entire process. She made everything easy and stress free, I truly appreciate her help and outstanding service! :) Thank you again Kiara!!!

We - Linksland Drive folks - had some "issues"/"questions" regarding Christmas tree "pickups". I called the City of Huntersville, and they suggested I call Waste Connections. Following their suggestion, I made the call. My service representative was Nikki Sturdivant. First of all, give her an A+ for patience. I had difficulty explaining the "issues" and she asked all the right question to properly "frame" the situation. Once established, she had the complete and correct answer for resolve. It seems that - starting this year - a Christmas tree must be in cut into sections no greater than 4 feet long. Somewhere along the line, this "new rule" was not added to the City of Huntersville website. Thanks to Nikki it is there now! I also believe the City of Huntersville folks suggested that the tree collection period be extended from ending 1/16 to ending 1/23. Nikki did one better. She got the pickup period extended to 1/30!
Should be good to go! And will know what we have to do to get our Christmas trees picked up in 2027!
Thanks Nikki!

Thank you! Warren, Tim and Kiara from the Monroe location!!! I have been a customer for a long time!! We have two businesses that use the dumpster and we only had issues twice with the trash dumping completely. Both times these employees responded promptly to our issue. Issue resolved completely and quickly. Warren, Tim and Kiara Thank you for caring about us. Thank you for always being professional and reaching out to us to make sure we are happy. Not many people do that anymore!!! I am 100% happy!!!!

We have had waste connections as our garbage service for several years now and have always been very happy with the entire team.
Nikki in customer service is always super friendly and professional if I have any questions about billing or holiday scheduling or an extra pickup she is nothing but awesome always ❤️
Cody our driver has been with us for almost 15 years through different companies as they keep getting bought out and now still with waste connections. We absolutely love love Cody. He is ALWAYS smiling, polite, professional and a truly awesome person ❤️

Nikki was great! Scheduled weekly trash pickup had been skipped on our street, and she got it scheduled and completed the day of my call. She also followed up with a call back to confirm. Professional, friendly, efficient, & all around 5-star customer service.

I don’t often need to contact customer service, but recently I had a missed pick up (rarely happens). I spoke with Nikki S. regarding the issue, and not only was she was incredibly friendly and professional, she resolved the problem quickly and to my satisfaction. She provided top notch customer service and should I need to call back, I hope she’s available.

Thank you Nikki!
Melody Graham

Nikki Sturdivant provided outstanding customer service when our trash bin was hit by a car in the neighborhood and needed to be replaced. She was extremely prompt, professional, and reliable throughout the entire process. After I called her office, she followed up quickly and kept me informed on what was happening, and we received our new bin just one day later.

It is rare to find this level of responsiveness and care today. Nikki clearly takes pride in her work and goes above and beyond to make sure customers are taken care of. I truly appreciate her support and highly recommend working with her if you ever need assistance.