All reviews for Bee & Bee

Can't get them to answer phone. Then recording comes on "mailbox full". Would never call them again for service.

Completely unprofessional. Either do not show up on time or will not show up at all.

HIGHLY UNPROFESSIONAL!!!

DID NOT CALL TO ADVISE THEY WERE IN ROUTE. I HAD TO CALL THEM!!! CONTRACTOR ADVISED HE WOULD GO GET MATERIALS, THEN BE ON SITE AT 8AM EST. i WAITED FOR 45 MINUTES AND CALLED AMERICAN HOME SHIELD TO GET A STATUS UPDATE. AHS INFORMED ME THAT THE CONTRACTOR CANCELLED THE APPOINTMENT WITHOUT NOTICE STATING THAT IT WOULD TAKE ME 45 MINUTES TO ARRIVE, WHICH WAS A BLATANT LIE!!!

I WILL NEVER USE THIS CONTRACTOR AGAIN AND I REPORTED THEM TO AMERICAN HOME SHIELD!!!

This company is by far the worse company I have ever ran across I have been stranded with out heat for three weeks while the parts are sitting around. Marcus is very unprofessional. Unfortunately I don’t have a choice because I’m going through my home warranty. Stay away please.

STAY AWAY!! This "company" is literally ran out a mobile home in a trailer park and truly deserves ZERO stars! (Google the address for yourself)... They are completely unprofessional, very rude on the phone, they do not take responsibility for their actions and they blame you, the customer, for any and everything... They do not show up on time nor call ahead to say that they are on the way. After they max out the cost that insurance will cover they charge the customer extra for other services. Then they try to make it sound like they're doing you a favor the whole time. It's Absolutely RIDICULOUS!

This was the most horrible experience. This company came out to assess my HVAC units for a warranty company and then disappeared. They sent a diagnosis to the warranty company and even told me that they would be doing the work and that the warranty company was going to approve the work Bee and Bee did not return a call from me or the warranty company again. An absolute scam of a company! Stay Away!!!!

Fraud. Working through American Home Shield, they identified an AC part needed. It took some time to order, and the contractor picked it up. Then the contractor ghosted me and AHS. Didn't respond to calls or emails. AHS eventually assigned a new contractor. It took several more weeks to order a new replacement part.

Maybe they do okay work for others, but they caused a significant delay in getting AC fixed (over July and August). I would never trust them.

STAY AWAY. Over a month with no a/c.
My home warranty picked these clowns. The clowns came to evaluate and determined my unit needed parts. They were supposed to process the request through the home warranty company.
Every time my spouse called to follow up on the status, the clown would spew another excuse.
If you are looking for a Shuck and Jive company, please contact them. If you need your a/c repaired, stay away form these clowns.
The pics speak a lot about this company. Car rims representing an a/c repair company.

Horrible company. Marcus is unprofessional and incompetent. The lady on the phone was rude. Since when is returning a customer's phone call a "courtesy"? I reported my experience to the home warranty company and then got a legitimate company out to fix my HVAC unit. Never use Bee and Bee.

This company is very unprofessional. Rude and awful customer service from the business owner and his cheerleader of a customer service representative. The business owner decided he did not want to drive in Fayetteville today and canceled ALL appointments. No consideration of his customers that took off work for their appointments. Just damn right rude and unprofessional over the phone. Yelling over me while I convey my frustration about the miscommunication. Oh, no! He refused to accept or take any responsibility. Company need customer service and leadership training. Please do not use this company.

If I could give 0 stars, I would. This company was scheduled by my warranty company when my a/c stopped blowing cold air. After canceling, and then showing up late the next day, I was told my a/c had a leak and the coil needed to be replaced, he even showed me a picture on his phone of "my unit". He also told me the unit was installed 1 year ago and the part would still be under warranty with the manufacturer so warranty company would not cover it and I would have to pay them out of pocket. I just moved into this house a few months ago and knew the a/c was more than 1 yr old. I was able to get in touch with the company that installed the unit and they verified this information, they installed it 5 years ago and the coil is no longer under warranty. Meanwhile, the incorrect information gets sent to the warranty company and they tell me they won't cover it. I told them the information they were given was incorrect but they say they have to go off what the tech says and close my claim. I decided to have the company who installed the unit come out for a second opinion and they defrosted my unit (Bee and Bee didn't do this) and did a complete diagnosis where they find NO LEAKS and everything is working fine. Turns out the unit just froze up and needed to defrost and be cleaned. As a young woman, I feel like Bee and Bee was trying to take advantage of me to do the easy thing and pay them out of pocket for their own financial gain...or they are just extremely incompetent. Either way, STAY AWAY.

Avoid this business like the plague. Similar to other reviews, they were assigned to a service call by our home warranty. We paid the $100 after the initial visit, which they were actually timely on making. They ordered a part through the warranty company, which took extra time since the unit is no longer manufactured. After a long wait, they finally installed the part that was received. This did NOT resolve the issue and a new part was needed. Marcus informed me that the part was ordered and each time I reached out for an update, he would state that he was still waiting on the warranty company. When I finally called the warranty company for an update, they informed me that the ticket was closed and no part had been ordered. A new part order was placed and a new ticket was opened. Once he told me that the part had arrived, he stated he would be here the following day for installation. After multiple texts that went unanswered, the warranty company called to follow-up and he promptly hung up on her once he was informed of where they were calling from. He completely ghosted all other phone calls from the company from that point forward. Our A/C fan unit has been inoperable for over 4 MONTHS through all of this.