All reviews for Thermo Direct, Inc.

Quan was great - crawled into our small crawl space and then put together an estimate for exactly what was needed. Friendly, knowledgeable and good to know he would do the actual work!

On time for the appointment, very professional, easy to talk to, and efficient in getting us a good quote. What more could we ask for? (Note, we have not done the work yet, so cannot comment. Just a quote today.)

Phillip was excellent! He originally stopped by just to quote a new water heater, but while he was here, he heard some strange sounds coming from the crawl space. He insisted on checking it out to be safe, and sure enough, he discovered a hidden leak.

He immediately took control of the situation. He called his plumbing team to get someone out ASAP, contacted his HVAC crew to fix the damaged ductwork, and even coordinated with a restoration service to dry out the water damage. In a very stressful situation, I didn’t have to lift a finger. Once that was handled, we finalized the water heater quote and got it scheduled for the very next day. I can’t thank Phillip enough, he is outstanding!

I've have been repeatedly impressed with how Thermo Direct techs and staff interact with me. They're respectful and helpful, which helps build trust, and it sets them apart. Specific shoutout to Felipe; I have half a mind to ask if he wants to hang out next time he comes. He cares and shows genuine enthusiasm in his interactions and makes you feel like you aren't just another stop on his route. Keep up the great work, Felipe and ThermoDirect team!

Felipe did a great job for us. He is knowledgeable, courteous and thorough, checking to make sure everything works properly.Sincere thanks to Felipe for job well done!

Great crew, knowledgeable and respectful. Showed up on time and solved a large issue in a short amount of time. They did a good job and we appreciate it.

Super pleased with speed, efficiency and professionalism from the first step to the last of a water heater issue and solution. Stephen, the technician, was great! He was friendly but professional. I would hire them/him again!

Stephen did a great job installing both whole-home filter and under-kitchen sink filters for us, even though our home and our equipment presented a lot of challenges. He just kept working at it until he made it all work perfectly. Highly recommend.

Thermo Direct was a Godsend. They came out to service our old HVAC system so we'd have heat during some very cold nights. They also replaced to old system with a new one. Everyone at Thermo Direct is so helpfu & friendly. I would recommend this company to anyone needing any work done. A+ service.

My experience with Thermo Direct was great ! From Keisha in Customer Service to Phillip who came out to Quote the job to Michael Speich who did the installation everything was clearly explained in a prompt and courteous manner The also had the best price in town Do yourself a favor and call them today

Quan came out to talk about replacing our 12 year old hot water tank. He talked about all the different types and options available and provided us with a quote and no pushing on having it done by them, just nice pleasant friendly information and just a nice guy.

Some other subs must have cut the waterline under the house and he was able the locate and fix that problem in just a few minutes. I hope in the future if we have problems they send him. Also he helped us get the refrigerator off of the bolted down pallet and slide it back in place on a Friday night.
So we don't get any more scratches on our HARDWOOD floors that the painters left us when they moved the refrigerator the first time. He was also very professional in everything he did. Thank you, Quan!

Joe was extremely professional in his work. He came in at the appointed time. The installation was done flawlessly and we can have a nice hot shower. Also, I would like to mention his assistant (apprentice David) who helped make this job easier. Thanks to Thermo Direct for having professionals like Phillip, Joe and David on their team. I will recommend this company to my family and friends.

Quan told me that I would need to contact Kohler (which has a lifetime warranty on parts), explain the issue and they would send me the part(s) needed yo fix my slow leak. Then he gave me a reasonable estimate to replace the part and didn't charge me for the consult.

After the Kohler parts arrived (2 weeks later), Quan returned and replaced a a bushing and gaskets in the spout assembly. That fixed the leak and he also cleared out the spout aerator which increased the water pressure. The repair took less time than expected so he charged me less than the estimate.

Quiet, focused, courteous and got thr job done quickly; advised us on what to watch for in other items that had the same type lf tubing. Drew up estimate quickly. Would defintely request again.

Quan J was professional. He introduced himself and explained what he was going to do. He answered all my questions with expertise. I will definitely use your service again.

Based on a family member's recommendation I had Thermo Direct come out to diagnose my heat pump. They did a complete analysis of my problem and gave me the repair vs. replace data I needed to make an informed decision.

Thermo Direct does not disappoint. This company is excellent all the way around. We are very pleased in every aspect. Thank you for consistency and excellency.

Installed new Daiken heat pump , ewc control board, Daiken thermostats and also a normal water heater. After some warranty work for a few weeks, the Daiken heat pump is up and running (they had to call Daiken tech support ). Techs have been nice and on time, with text reminders. They are respectful and wear shoe covers. I found Thermo via Duke Referral program, and they did heat pump rebates for me. So far so good.

Michael was very courteous, personable and helpful. He was willing to help and hear our concerns. Also was prompt and knowledgeable .

I had a wonderful experience working with Felipe from Thermo Direct! From start to finish, he was professional, knowledgeable, and respectful. He took the time to explain everything clearly, answered all of my questions with patience, and made sure I felt confident about the service being provided. Felipe’s attention to detail and friendly personality made the entire process stress-free. It’s rare to find someone who truly cares about both the quality of their work and the comfort of their customers, but Felipe does exactly that. Highly recommend him and Thermo Direct!