Thermo Direct, Inc.

Quan was great - crawled into our small crawl space and then put together an estimate for exactly what was needed. Friendly, knowledgeable and good to know he would do the actual work!

On time for the appointment, very professional, easy to talk to, and efficient in getting us a good quote. What more could we ask for? (Note, we have not done the work yet, so cannot comment. Just a quote today.)

Unfortunately time to replace HVAC. Old system was 17 years so not a big surprise just bad timing in the middle of an extreme heat wave. Had a bad experience with prior company and it was like night and day with Thermo Direct. Aaron showed up on time and gave me several options. Looked up the unit he offered and it had great reviews for reliability and efficiency. Also I know exactly what I paid for old unit 17 years ago and the new unit given inflation and the warranty was only about 1200.00 more. So I think that was reasonable.
Not pleasant of course but part of the cost of maintaining a.home, car etc. I would recommend this company to a friend and I am glad it is local as well.
Origanally gave a five star review. However my recent warranty service was problematic, and this is for a system that is only 4 months old. First off I had to call about the service that was supposed to occur and it turns out they never filed the warranty, which cost 800 dollars. So if I hadn't called they would have had an extra 800 in their pocket and I'm screwed. Second there was a problem found and noted by the technician during the service call that I had called to his attention. The technician said he talked to his Manager, told him there was a problem and the company would reach out to me the next day to get out asap to fix (again this HVAC is 4 months old) the issue. Did I get a call? No I did not. I call the following day explain to 'Jasmine' the issue, ask why I did not get a call and again she said she had no paperwork to indicate there was any problem with my service. Again my paperwork got 'misfiled'. Jasmine said she would email the manager and the technician and the manager would definitely reach out to me the next day. Again, no call next day from anyone. So now going on day five for my 'priority' service for my 10,000.00 dollar system and I will have to call again for my 'priority'' service. And get the runaround again. I bet they will claim no record of my call again.