All reviews for Jackson’s Tree Service, LLC

8/14/2023: We had used Jackson's Tree Service about 10 - 15 years ago. So, when we had a need to remove 7 small/mid-sized trees, I reached out to Jackson's Tree Service by phone. Elvie Jackson come out promptly to provide an estimate which was a good price when compared to another quote I had obtained. Since we were in a rush to get the work done before a gathering at our house, Jackson's Tree Service scheduled us out about 2 weeks. A few days before the work was due to begin, Elvie called to pull the job in one day which was fine with me. The crew showed up on time with a chipper, stump grinder, truck to haul the tree trunks and a crane. There was a team of 5 plus Elvie Jackson who operated the crane. The team was like a well-oiled machine. The process they had was super-efficient. There was no topping of my trees. They hooked a strap from the crane to the tree top and had a worker cut the tree at ground level. The crane then lifted the full tree up over the house and laid it gently down next to the chipper. Once the strap was removed from the tree, the crane returned to the next tree and repeated the process while the first tree was being chipped and loaded onto the truck for hauling. Following closely behind was the trunk grinding machine (very cool if you are into powerful equipment). Upon completion of the trunk grinding, the crew carefully cleaned up the area, including blowing debris out of the area. They then raked the ground wood chips into a neat mound on top of each of the tree trunks. All was done in just over 2 hours! No damage, no injuries and a nice clean yard!
I am very impressed and pleased with the job done. I highly recommend Jackson Tree Service. I plan on using them in the future if the need should arise.

We had Jackson's Tree Service come out to assess several trees in our yard, and we were incredibly impressed with their honesty and professionalism. They gave us a thorough evaluation and didn’t try to upsell any unnecessary work—just clear, honest advice. It’s refreshing to work with a company that truly cares about doing what’s right for the customer. Highly recommend them!

Highly recommend Jackson's if you need a tree removed. They were quick to get an estimate with a very fair price and easy to schedule. The day of, I was thinking of getting another tree removed and they were able to take care of that for a discounted rate since they were already there. They also provided proof of insurance when I asked for it ahead of time. I would absolutely use them again and would recommend.

My neighbor recommended Jackson's Tree Service as they had used them for several years and we are very glad we took their recommendation! They were honest, provided a fair quote, explained everything very clearly and were professional on every level. On the day of the job they showed up promptly and we were highly impressed by the quality of the work. The owners of the company were also on site which we appreciated. I highly recommend them and will definitely use them again whenever I need additional tree work done, we had a great experience.

Had trees removed including one tall rotten one. They had excellent service. They were very professional. They did very good work. They were fast and efficient. They cleaned up everything including the sawdust in the street.

As a neighbor of the Jacksons for 22 years..........

He quoted me less than $1000 of tree services 3 weeks ago, and had the work scheduled for TODAY! He called an hour before arriving and informed me that I had to pay with CA$$$$hhh only once he arrived.

?????

Seriously? SUCH A NEIGHBORLY thing for him to do..........
When he had talked to my EX husband last week about the job!

I cancelled the 'JOB' and have no intentions of ever using JACKSON'S again for ANY TREE SERVICES!

PS...... Last year, after the April 17th tornadoes that slammed Raleigh, ALL OF NC that day? HE NEVER EVEN OFFERED TO HELP ASSIST ME ONE SINGLE TIME! Knowing full well that I live alone after 33 years of being with ONE husband!

NICE NEIGHBORLY THING FOR HIM TO DO!

Unfortunately, I cannot recommend this company. First time I used them was a good experience except for fact they only take cash or check, and don't tell you this upfront. Scheduled them to come out again and can say it's been one of the worst experiences of my life as a customer. Rained a ton day before and morning they were scheduled to come out. Assumed they wouldn't be able to do work with all the rain we got, but I had to call them to find out new date. Upon calling I'm informed I need to be put back on the schedule for 5 weeks later. Mind you I've already been waiting 5 weeks since work was agreed to. Now I can't control weather and neither can they, but I don't think it's fair/good business practice to be put at back of line basically. They tell me they can't move their entire schedule around because of the weather, which is not really my problem as their customer. So, I said hey, I need to get the work done sooner, please hold the new date for me for a couple days, but I do need to see if I can find someone to do it quicker. They then get ticked off, tell me I'm going behind them, and basically fired me as a customer saying we should just cancel the job. I said fine, let's cancel if you don't want my business. Being reasonable and diplomatic here by the way about a situation due to the weather that neither of us could control. So, TERRIBLE experience that's consuming a ton of my time and energy dealing with their disagreeable attitude while trying to find someone else. Jackson needs to realize not to make the weather or their schedule their customers problem. Perhaps reschedule a job or two for someone who hasn't been waiting nearly as long as me? Maybe come out on a Saturday instead? If they have this type of attitude they won't be in business very much longer as EVERY type of business is moving/has moved to a customer first/bend over backwards for the customer mentality. Hey, offer me a discount on this or future work, something if you're going to push my job way out. I will say that their prices seem to be among the best, so if you're willing to wait possibly months for them to do the work especially for an all day job go for it.

We have waited over a month to get him to come and give an estimate. He came recommended by another tree guy, because he had a crane. He spends a total of 2 mins at my sons house and says he can't take the tree down because of some wires. Isn't that why he has a crane? We have gotten 4 estimates, and no one else has ever mentioned the wires. I guess it comes down to, he doesn't want the job.