HVAC reviews in Sandy Ridge, North Carolina

Fantastic!!!!!

Fantastic!!

They're affordable and they get the job done. Enough said.

If you want to keep paying for freon and paying for the same repair over and over, call this company.

Outstanding service & professionalism by your technicians, Pete & Mike ... immediately diagnosed problem (A/C fan motor), checked for other problems, ordered the part & replaced it as soon as the part was available (26 year old A/C unit) ... very personable & efficient ... thank you for having such professional employees

We have been using this company for years. Pete and Sherry are professional and personable. They are honest and provide exceptional service at a reasonable price. Highly recommend!

My home warranty company sent out this company. They didn't fix my problem or bother to change the air filter.

This company is awful. They literally spent 4 minutes trying to fix an issue with our AC. I specifically told the two “technicians” what the issues was, but they ignored it and said the issue was fixed. Our bedroom ceiling is now falling down, thanks to the two lazy “technicians” who didn’t care or want to work. I would not recommend this company to anyone. You’re better off hiring your local McDonald’s employee to resolve your issue.

This company was sent out my AHS home warranty. They were on time, diagnosed the and fixed the problem. Also, everyone I dealt with was very polite and professional. All-in-all, they did a great job. Thank you!

I won't call anyone BUT Pete & Sherry at Carolina Custom Comfort. 15 years he's been our heat & a/c go to guy! Always solves our problems and is cost effective in a repair plan.

Serviced and repaired my air conditioning unit and furnace. They were very knowledgeable and explained the problem and repair to me. They didn't try to up sell me, rather just repaired my existing units. I will use Carolina Custom Comfort again, and recommend them to all my friends.

I would give 0 stars if I could. I had a bad experience with this company .They were used through my insurance company. They came out twice to fix my AC and kept having the same problem within a month. Then about two or three weeks after there 2nd visit the AC started having same trouble. So I called insurance company back to have them come out again for a 3rd time to fix it. They told me it would be almost a week before they could come out because of hot weather and alot of systems need attention. I understand hot weather and systems not working. But mine hadn't worked right in over a month. So I'm guessing since I'm a warranty company customer and they couldn't fix it the two times before. They put me on a backlog to other customers who had recently called in. Well I've been calling to get it fixed properly for almost a month. So don't expect to be a priority customer if you have to call them to come back to fix your system for a 3rd time.

American Home Shield sent this worthless bunch out because my gas heat was having an issue with coming on. It runs just fine once it comes on but has been "humming" for 2-3 min before coming on (this is new). The crew called before they came, and showed up on time. I explained the problem and they went to the crawl space. They stood outside the crawl space, never went under the house to actually LOOK at the furnace, listened to it run, looked at the gas meter and said it was working fine. Yes, it works fine once it starts, starting is the problem. Pay you to come out and WORK, actually check out the furnace, not just stand around. Know not to use this company again.

Our AC stopped working in June when it got hot and our home warranty company sent their crew out. At first they told us our thermostat was set wrong and they got it running again. About 30 minutes later the system shut down again. They came back and opened up the unit and said a sensor was broken so they “bypassed” it saying it was a duplicative sensor. Turns our 6 months later my hearing isn’t working because my system won’t defrost. The crew bypassed our defrost board to trick the system into running instead of replacing it! Now we’re having more issues on top of the original issue they didn’t fix. Total negligence by the lazy crew to take the time to check the entire system and make the needed repairs! I would hire this company.

These guys have been fantastic. Last winter our really old unit needed a new heat exchanger. Our home warranty was being a pain but they were very patient and helpful throughout the process. They found one of the only exchanger in the country left and got it installed for us during a snow storm. After that experience they have done all our routine maintenance and seasonal checks. And eveytime we've had a wonderful experience with them from the scheduling to the labor.

This is a late post, but I have to give a shout out to Carolina Custom Comfort for their incredible customer service! I have a home warranty, and I am at their mercy whenever something breaks - I do not get to choose the contractor who comes out, and they often insist on providing the repair parts to save $. When my heat failed 1 week before Thanksgiving, CCC came out the same day I reported the issue. My warranty co ordered the part that was needed for the repair, and I was told the part would not get to CCC until the day before Thanksgiving, meaning my heat would not be fixed until AFTER Turkey Day! When I spoke to the friendly & helpful woman who answers their phones, she looked up the info & realized they knew the vendor who was supplying the part. They had the vendor hold the part instead of shipping it, went & picked it up, and had my heat fixed before the holiday. I am so grateful for their amazing service & I highly recommend this company if you are in need of HVAC repairs!!!

Has been out 3 times in the last 6 months and my HVAC still has issues. Home warranty company is sending them out again for a 4th time. I keep getting ridiculous electric bills, and have to pay Carolina custom comfort for each service call. Either they're scamming me out out money, or they just plain don't know how to fix whatever is wrong. If it's not fixed after this visit I'll be going to the BBB.
Update: came out again and said the compressor is bad. Funny, they just put a new one in in March. My air has been running non stop for a week. Nothing was done to fix the issue. This company obviously does not know how to fix HVAC systems.

This company came to my home three times to "repair" our HVAC system that was, apparently, dripping freon. It seemed apparent to me that there was no real interest in figuring out what the actual problem was. They were hired by the home warranty, came out three times,, and it wasn't until the last visit that they said they don't work with our kind of system. It has been close to a month without a reliable HVAC. Beyond frustrating. We are working with a different company now to resolve the problem.

Our gas furnace went out on New Year's Day. Woke up and it was quite chilly in the house. We have a home warranty program and I filed a request for service immediately that morning.

I was incredibly impressed that within an hour or so I already had a phone call from Sherri (hopefully this is the correct spelling for her name) who wanted to schedule an appointment for me. Sherri was very pleasant and called me on New Yea's Day, when their office was technically closed for the holiday. Sherri was able to get me scheduled for the very next day.

Pete and another gentleman (didn't catch his name, but very pleasant man) were very punctual in arriving right at 9am, and with a nice heads up phone call that they were on the way. Pete was able to quickly and efficiently get the system back on so we have heat now for the winter.

I even forgot what exactly had gone wrong with the system after Pete left and I called in to Sherri to ask. Pete called me back within minutes and was very willing to explain to me again what had happened with our system and I appreciate this a lot. Many times people won't take the time to explain things to you like that.

To sum things up: I am very impressed with how quickly things were handled, the fact Sherri took time on her holiday to call me, and the nice explanation on the issue.

5 Stars to Carolina Custom Comfort.

Pete quickly diagnosed my faulty ac unit in less than 30 minutes. Required 1 lb of Freon and a new capacitor. I love his upfront pricing and explanation of the diagnosis.

I had a bad experience with this company. I lost my heat when the temps got into the single digits for over a week. My warranty company scheduled with this company. When they contacted me their earliest appointment was in 3 days so I patiently waited while temps in my house stayed in the 40's. Finally on the day of my appointment Pete called to let me know all his techs were staying home today due to some expected freezing drizzle. I've never experienced a service company, that repairs systems that can be life or death for some people, to cancel all appointments for expected bad weather. I run a business and I'm there no matter what the conditions are. Needless to say I was extremely frustrated so I had to search for another service company that doesn't have concerns driving in poor weather. It's a good thing he's in the south, what would he do up north where there's so much bad weather. I would recommend a different HVAC service company if you need help, this company could leave you hanging in a bad situation like they did with me.