All reviews for Zoom Drain Smithfield

My well is over 20 years old, and problems have started to surface now. They did a great job replacing the broken parts. The technician explained in detail the pump's functionality and the different options to repair it. I got an appointment and had a technician on the ground in less than 12 hours. I absolutely recommend Zoom Drain Smithfield for your well maintenance and repairs.

Ethan came out displaying verbally and physically, the knowledge of a technician that I was hoping for ! He expertise in his job, made his stay somewhat brief. My expectations were meant completely. He explained what was wrong, and what he needed to do to correct the problem. He replaced the cartridge in my bathtub faucet.

Nathan has been great. He has had to come a couple of times now and has been so pleasant and easy to work with. He explains things Scheduling has great too. I've been able to receive service promptly.

We were in dire need for someone to come to our home and replace a kitchen faucet that was leaking terribly! And to our good fortune we had a servic person named Drew come to our home! Drew was kind, pleasant, listened to our issue! But most of all he was knowledgeable and proficient in getting started with our faucet. He worked diligently, kept us informed during the process! His pleasantness, and work habit to do a good job could easily be recognized! He is totally customer service oriented. Please thank Drew for all of the above as he is a very special young man!! He is a keeper!! Loren and Kathy S

Wow! Great guy! Arrive promptly, real nice fixed quickly, no issues!!! Will recommend him for future plumbing repairs, Thanks for your services Ethan!!

Ethan did a great job. He pointed out the problem and was very informative. Its good to have someone that's honest. I pray Gods blessing over his life and yours.

Austin is a caring, understanding young man who understood our situation and did everything in his power to help us. We had a house full of company due to death in our family. Austin took the time to explain our best options & followed thru until the situation was handled. Thank you Austin!

Thank you, Jacob! We had our water heater initially installed by ZoomDrain and recently had some concerns. Jacob checked everything thoroughly and made sure there were no issues. We so appreciate the follow up on such an important appliance.

Nathan did an excellent job fixing the clogged drain in my bathtub. He was professional, respectful, and took the time to explain everything he was doing so I fully understood the process. I really appreciated his thoroughness and great customer service. Highly recommend!

When I was told that they could put the pump in the same day, I was happy and my wife is happy. It was a great job and they didn’t leave until they got it done in the cold so thank you.

Service was outstanding.Couldn't ask for better technicians than Austin an Josh, both were very knowledgeable. I'll use your services again. Hang on to Austin and Josh they are the best.

The experience with the installer (Austin) was excellent. We were in a bind with a house full of guest & no hot water, he came to the rescue. Austin was Very empathetic & understanding! Thank you Austin!

I was astound how quick they drain the water heater and moved the washer outside.
Ralph and Jason are ateam to be recon with.
Their knowledge of purchasing the right parts without having to go again because something didn't fit
I gave them a top to eat lunch which they worked through until everything was replaced and back in place working with its purpose.
That includes Tracy my cuz who was in the background.

Will is a very professional, friendly man and went over all the options for my many needs, he was willing to help out in anyway I was quit impressed with his kindness throughout our meeting. Will seemed to have the right advice and even wanted to work on my budget. Thank you for sending Will he was a pleasure to meet. I look forward to doing business with zoom.

The Zoom Drain Team were awesome. They were professional, accommodating, knowledgeable, friendly and prompt. They advised me on the best water heater choices so I could make an informed purchase, and then a quick install ensuring my tenants had hot water ASAP. I highly recommend their services.

Ethan was very polite, friendly and knowledgeable. He told me everything he was going to do and answered any questions I had. He was on call for the weekend and didn't complain a bit about it. If I need another tech to come to my house in the future I hope it's Ethan.

Zoom Drain of Smithfield delivered an absolutely outstanding experience from start to finish! Jada, the customer rep, made the scheduling process effortless. She called and texted to confirm everything, kept me updated, and set the tone with her professionalism and friendliness before anyone even arrived.

When it came time for the work, Nathan, the field technician, went above and beyond in every possible way. He unclogged my shower and two toilets with skill and precision, but what really impressed me was his care, thoroughness, and dedication to making sure the job was done perfectly. Nathan explained each step, treated my home with respect, and didn’t leave until he was certain everything was running smoothly. His pride in his work and commitment to customer satisfaction truly made him stand out — he’s the kind of technician who makes a company shine.

Behind the scenes, Austin, the field supervisor, fielded my calls and provided excellent communication and reassurance throughout the process. Having him involved gave me complete peace of mind that everything was being handled with expertise and attention.

Between Jada’s outstanding coordination, Nathan’s phenomenal work in the field, and Austin’s steady support, I went from stressed about plumbing problems to being a completely satisfied customer. I will absolutely be using Zoom Drain Smithfield again in the future, and I highly recommend asking for Nathan if you want the absolute best service possible.

Nathan and Jacob did an outstanding job on replacing the pipes under my sink. He was very professional, respectful, and explained in detail exactly the work he done. I will recommend Nathan and your company for all plumbing work.

Service was great from start to finish. Customer service was exeptiontional, feom the appointment process to receiving texts to inform me that the techs were arriving. The techs were very curtious and professional. They explained what was being done in detail. Clean up at rhe end of the job was great!

The technician came right out and repaired the problem within hours of our initial call, even though it near the end of the day on Friday. I live in Alabama, but I own a house in Fayetteville so I have to deal with problems that arise from a distance. The tech communicated with me and identified the problem and told me what he could do to fix it. The whole process was very stress free.

Mr Begley the plumbing service technician was courteous, professional and knowledgeable of his craft. The technician showed up on time for the appointment and ready to work. He identified the problem and reccommended a solution. He used his tools to make the repair in a timely manner. He wore foot coverings while in the house and cleaned up after his work was completed. I would recommend his service to a friend or neighbor.