Water Damage Restoration reviews in Summerfield, North Carolina

Very responsive and professional owner! I had a problem with a job done by a company that had a similar name and reached out to this company by mistake. The owner called me within a few hours on a Sunday morning and listened to my whole complaint with empathy. He was ready to come and make it right immediately. I was astonished! He realized I had the wrong business and helped me figure out who to contact. If I need this type of service in the future I will definitely call his company!

Chris, C.J., Brandon, Mike, Tyler, Andy, Ken, Tim, and Sammy. What a great group of gentlemen and I was very impressed with their knowledge and each one of them were hard workers and worked to get their part of the job done right. They were patient with me asking dumb questions; however, my cat will never be the same LOL. MANY THANKS and I'll mention Pro Care to all my old lady friends so they can tell their children and grandchildren.

Very prompt service, gave continuous feedback. The feedback was not just documented but verbally communicated in a manner we understood. Brandon was professional, knowledgeable yet just easy to talk. My husband and I appreciated both Ken and Brandon.

If you are in need of unexpected Damage to your house look no further than Pro-Care! Ken and his staff walk you thru the entire process! They really put us at ease in a situation we knew absolutely nothing about! Thank you for being professional and honest from the very first phone call!!

I had a water line drain back up in my entire condo was flooded by the back up.They arrived at my condo within a hour of the call at after 10 pm at night they were 5 people that arrived and there supervisor.They immediately accessed the situation and went to work to stop the water damage and correct the problem. They were non stop till the next morning ,they helped me clean up the towels and blankets I had layed in the floor to try soak up the water.they hauled all these items off and left fans and equipment to pull any moisture out if the condo. They pulled the water damaged carpet pad and sprayed and sealed the floors and walls molding to make sure there were no mold or water issues left. They answered All my questions and concerns about water damage. To make sure I was safe, over the next few days they arrived to take readings and check and make sure there were no mold or more water damage.Unbelievable company and people and quality of work is unmatched. Only company to call if you ever have any issues, I highly recommend this company and would tell you to call no one else.I was so impressed that my company will use them.
Darren

We walked into a floor full of water from a burst pipe at 7:30p. The Pro-Care Restoration Team (Ken, Brandon, Tyler, CJ & Chris) arrived very shortly thereafter and the magic began. They immediately began testing for moisture, cutting the sheet rock and determined the cause. CJ capped the damaged pipe so we would have water until the Plummer could arrive the next day. Strategically places fans started the drying process. The entire team was hard working, professional, courteous, sympathetic to our situation. We HIGHLY recommend Pro-Care Restoration

The team was on-time, assess damage thoroughly,cleaned and very polite.

The response time was immediate.
Tyler and Chris stayed until leak was located.
Plumber response time was immediate also.
Fans were brought in for drying and Pro-Care came every day to check on the progress. If any questions or problems do not hesitate to call us. Kept me informed of the progress.
I would highly recommend Pro-Care for their service

These guys are hands down the absolute best! It was around about 10:30 or so at night when I called and I was immediately helped. They sent out their guys instanatly and they jumped right in and eased my anxiety!! My sump pump did not kick on one night when we had constant hard down pours and my basement was soaked!! Ken and his guys we're so caring, professional, clean and very knowledgeable about the whole process they documented and took pictures for the insurance claim, he literally took care of everything for us, and they left their dyers and dehumidifiers everyday until our basement was completely dry and eased our minds in the process and kept us updated on things regularly along the way!! I honestly don't think that there's any other restoration company out there that is as top notch as this crew was, I would refer them to friends and family without hesitation!! We will be forever grateful for Ken and his guys for everything that they did for us!!

Pro-Care restoration is the best in the business! The team and especially Preston are professional, quick, and compassionate. If I have restoration needs there is no question on who I call!

Fastest demo, mitigation, and REBUILD around. Nov. 23rd grease fire happened. They came out the same day and worked to mitigate the fire loss and all of the meticulous detail clean and pack-out that comes with these losses. It is now Dec. 4th and all the drywall, paint, popcorn ceiling removal and air quality control is complete! It sounds to good to be true! Pro-Care Restoration responded very quickly to my homes grease fire. Every technician and management showed the up-most care while solving problems. They worked well into the night and came over at night to address issues. Very thankful !

Procare was extremely expensive with only a minor damage that needed to be fixed. Even the guys who came to check it out said it was an extremely small problem.

After telling me they’d be able to charge me less than my insurance deductible for sure, they quoted me only $100 less than my deductible.

I then only decided to let them dry out the wet spot in my ceiling which was not a large area by any means, and just to leave a drying equipment at my house for 2 days, they still charged me $800.

I do not recommend their services at all and will never use them again.

Pro-Care Restoration responded immediately to my call after a tree crushed part of my roof. They came over right away and covered the gigantic hole in my roof and attic wall so the rain could not get in to do more damage. Then they coordinated the tree removal with a wonderful tree service, Holliday Landscape & Tree. They brought out a structural engineer to assess the damage and worked with my Allstate Insurance company. Pro-Care is an excellent company that is extremely responsive and professional. They rescued me after this horrific trama to my home. I highly recommend them for your emergency needs on your home.

During hurricane Ian, a gigantic tree fell on my townhouse. Going through the roof, attic and into two bedroom upstairs. Causing damage to the ceiling in the lower level rooms. After calling 911, while the fire department was still there, I called Pro Care and spoke directly to Brandon. Not only did he help calm me from an awful situation he promised to be out as soon as the weather permitted. He also talked with one of the fire people to get a better understanding of the damage. True to his word, he and is crew were there early the next morning. Brandon immediately went to work making arrangements for a crane to remove the tree. His crew went immediately to work taking out all the damaged walls, carpet and doing the very best to minimize the damage. Even tho I am unable to stay in my home, I feel so very fortunate to have ProCare on the job!
Brandon and all of his crew are absolutely the BEST.

Preston / Pro-Care was awesome for me when I had water damage in my home. Very professional and great communication! Highly recommend!

I had a great experience with my visit to Pro-Care. The staff were helpful and were able to answer any questions I had about their services. I will definitely keep them in mind when it comes to getting help with an upcoming remodeling project for our house.

My wife and I could not be more pleased than we are with Pro-Care Restoration. Having had a previous "disaster" on Christmas Eve 10 yrs ago, we were dreading the process of dealing with another restoration process to repair unforeseen water damage. Ken Chambers is an upright, honest man. He's extremely responsive throughout the entire process and has an excellent group of sub contractors that can handle whatever disaster or home renovations you need to make. The work was done in a timely manner by multiple subs including floorers, painters, electricians, cabinet maker, plumber and general handyman maintenance guys. We're not only grateful to have this project completed in a timely manner, but look forward to having Ken and his crew help us with future renovations. 20 yrs in this industry becomes obvious the first time you meet and speak with Ken. You won't regret making the call and letting Pro-Care Restoration help you get your home back together again.

We had some water damage due to our hot water tank leaking. From our first initial contact with the guys at Pro Care, they were there within a few hours. We had damage to our bathroom, bedroom and laundry room. They were quick to get everything set up to stop more potential damage due to the water leakage. All of these guys were very professional, communicative and a pleasure to work with. When the repairs started, they were finished within a few days. Ken, Brandon, Tyler, CJ and Michael were an absolute pleasure to work with.

Preston Snyder quickly assisted one of my clients with a water damage claim recently. I can’t say enough about his and his teams’ customer service and professionalism. I would highly recommend Preston/Pro-Care with your restoration needs!

Preston, as well as the whole team at Pro Care are outstanding. Their communication, knowledge, and willingness to help truly sets them above any other Restoration company! I would highly recommend them!

The Pro Care crew came to our rescue from water damage from three floors of our home due to a leaky toilet. They worked quickly after accessing all of the areas of our home that had water behind the walls. They were able to dry our tile and carpet keeping the repair work to a minimum and get us back just in time for Christmas. We would definitely call them again and refer them for any job.