HVAC reviews in Trinity, North Carolina

I highly recommend this HVAC company. I had both furnace and ac problems in the same month (North Carolina!) Both problem days, someone came out the very same day I called, which surprised me given that I’m a fairly new customer, just having moved to Greensboro last year. They are honest, always on time and kept me very informed. I’m very grateful I took someone’s word of mouth recommendation for Empire!

Going on our 3rd year with Empire servicing our unit and we’ve had a great experience! They are always friendly, helpful and keep our HVAC running smoothly.

Great Service

Great service

Phillip was an excellent example for a service representative. He was informative and pleasant to talk to.

Have had Empire since I bought my house. I chose Empire because my dad needed help with his thermostat. He put the unit in himself but got stumped on the thermostat. One of the guys came out and looked it over. All the other places would not even talk to him.
I needed to renew my service and they got me in quick, called 30 minutes ahead of arriving and got right to work. They come out twice a year and keep my unit running.

I recently had a complex situation with my HVAC sizing that had been ongoing for a while. When Empire Heating and Air realized the issue, they stepped up and made it right.

They replaced my undersized unit with a brand new 3.5-Ton 15 SEER2 High-Efficiency Goodman Package Unit at a very fair price. The installation crew was fantastic, professional, and efficient. It is rare to find a business today that values customer satisfaction over short-term profits, but Empire proved they have real integrity and solid work ethic.

I will absolutely hire them again for future HVAC services because I know they can be trusted to deliver quality work and stand by it. Highly recommended!

Phillip installed a new dryer duct and vent for me. He was on-time, efficient, courteous and cleaned up before he left. The old vent was sealed, insulated and caulked. Empire did great work! I'll absolutely hire them again! Run, don't walk to call Empire!

Very rude guy

As property managers, we have used Mr. Ford several times for heating and air conditioning issues and we've found him to be very responsive, reliable, and reasonably priced. He works hard to diagnose the problem and get it repaired quickly. With several homes to care for, it is so nice to have Billy Ford available to our business. He genuinely cares and is a very nice man who also is an excellent technician. Very honest and hard-working man. Highly recommended!

Great Service

Fantastic work!

Great service!

Aren’t service people supposed to wear booties when they walk all over your home???

Best around. Always a phone call away!!! Very willing to always help out

Harvest Building and Design is a custom builder and uses Elite Air Systems for all of our new construction. Elite is one of the most reliable of our subs and is very responsive post-install.

Had to have a new heating unit put in, Brian and his crew does great work , we have had them come out in the past for small repairs and maintenance on the old system, they came out this morning and pulled the old system out and installed the new system in a little over 3 hrs and the new system is heating great ! I would recommend them to others ! 👍

Brian was prompt, professional, expeditious and friendly with my overly loving dog. Thanks Brian. Great job finding and fixing the issue.

Bradley and Laura

We woke up on the hottest day of the year to no air. Brian was at our house that afternoon and had us back up and running in no time. Great value for the service.

Beware! If I could give a negative 5 star review I would. I have repaired NUMEROUS air leaks in my duct work due to POOR quality craftsmanship. I may file a complaint with the state board. DO NOT DO BUSINESS WITH THIS COMPANY!!

Brian and his crew were very punctual, extremely nice, didn’t leave a mess when the job was finished and extremely reasonable with the price. I would and I do recommend him to people I talk with that are in need of HVAC service.