All reviews for Jay's Heating and Cooling

as a Realtor, I strive to give my best recs to clients and Jays is one of the best! Prompt, honest, fair and valuable when it comes to thris services and appointments. I have had the pleasure of working with them for years now and even trust them in my own home.

Every correspondence with Jason has been beyond helpful! The installation team was remarkable: hardworking, respectful of our property (inside and out). Highly recommend Jay’s Heating and Air! Thank you all! Now we have a system the needs no vent returns, filters, or ductwork! So exciting! This system will also help elevate previous condensation issues.

Our furnace started acting up during this cold snap. The service provided by this company was top-notch. Although the cost was an investment, the peace of mind and warmth were priceless.
Special thanks to our technician, Gary. He is a true professional. He knew exactly what was wrong and fixed it quickly. What impressed me most was his dedication—he managed to stop by early in the morning despite a packed schedule to ensure we were taken care of. He even taught me some valuable maintenance tips for the future.
If you are looking for responsive service and skilled technicians like Gary, I highly recommend them. 5 stars!

Our heat pump failed on one of the coldest nights of the year. Jay’s H&C was out the next day. Since our unit was 20 years old, we decided to replace it. The Service Manager and Owner were very helpful in advising and guiding me to the best replacement system to serve my long term needs (performance and cost). I felt that they always had my best interests at hand. The installation went very well, and I’m very satisfied with our new heat pump. I’ll add that the communications and follow up from Aleks and her Office Team were excellent, including outside business hours. This company sincerely cares about its customers.

We had a great experience with Jay's Heating and Cooling from start to finish. Kaitlyn's communication was excellent — her and the entire team were responsive, clear and kept me informed throughout the entire process. The installation was smooth and professional, and the team showed up on time and did high-quality work. Pricing was fair and transparent with no surprises. I highly recommend them to anyone looking for reliable HVAC service.

Install of Goodman AC and handler was great. The installers were professional and polite. Installers also did a great job of cleaning up after the installation.

Jay’s Heating and Cooling LLC provided outstanding service from start to finish. The AC unit cools extremely well and made an immediate difference in comfort. The technician was professional, knowledgeable, respectful, and took the time to explain everything clearly. The installation was smooth, clean, and on time. I highly recommend Jay’s Heating and Cooling LLC to anyone looking for reliable, high-quality HVAC service.

Had a great experience with Jay’s Heating & Air this week. On Wednesday I first spoke with Kaitlyn at HQ & she was super helpful & easy to work with. She got me on the schedule right away for the next day to take care of my annual HVAC preventative maintenance through Jay’s Comfort Plan. The whole scheduling process was quick & painless.

On Thursday, Nick came out for the service & did a fantastic job. He was professional, friendly & very thorough going through the system. He handled all the preventative maintenance checks, made sure everything was running properly & took the time to point out a few things about the system along the way. You can tell he takes pride in his work.

Overall, a really smooth experience from start to finish — Kaitlyn getting everything set up & Nick taking great care of the service. Highly recommend Jay’s Heating & Air if you’re looking for reliable HVAC service in the Wake Forest, NC area.