Orkin

I love Orkin. I would give 5 stars except every tech that has come out has told us something different then another tech. For instance with carpenter ants, we were told they make a little trench and place bait/ poison. Tech who came out had no clue what I was saying that we were told but bait/ poison was applied. I also would have given 5 stars if regular customers like us that are getting treatments regularly didn't have to pay such an initial treatment fee for other services. I would have given 5 stars if when you sign up you were given a pamphlet of everything with a projected cost and what it truly includes. (I didn't know Carpenter ants, fire ants and regular ants were actually different from the regular pest control service. It was never explained.) But all techs have been very professional, look clean and I appreciate there ability to help us.
Now when it comes to people answering the general phone number. Well they are rude and makes you feel like you are a burden.
Communication, what is offered and pricing needs a more upfront approach. Like why wasn't the very first guy able to tell us about the differences, mention the other jobs such as crawl space door and general info able to be given.
Wish I could give 5 stars but maybe in the future.

Representative that came out to inspect the house and give me the quote was very friendly , on time, and gave me three options in writing plus showed me pictures of what he found. The one that did the work was very friendly, on time, and explained everything he did before he left. I liked the friendliness, promptness, and explanation of and of what would be done and what was done. Mainly something in writing and the explanations.

Tech has 16 years experience with Orkin. He listened to our concerns and did a thorough check and treatment. He also explained the service very well.
He was courteous and professional.