Plumbing reviews in Winston-Salem, North Carolina

For the married couples out there you know how it is...your wife says "honey, because I wanted a $100 Amazon Gift Card there's a guy coming over to test our water." You already know how we Men cringe but when I say I was pleasantly surprised - I truly was pleasantly surprised.

Patrick Usher not only presented Carla & I with solid information based on facts not hype but he also tested the water from our Bottled Water + Zero Water Countertop Pitcher + tested the water from our water filtration system too. Hands down the difference + benefits + taste + feel our water now coming thru the whole house IQ Series Water Conditioner featuring the exclusive Puronics HYgene® Bacteriostatic Filter stands superior.

All were professionally installed on the 23rd per everything Patrick discussed with us during the consultation, completed within 90 minutes with expertise, and when I say our experience with the water has been elevated like never before. We are so thankful for Patrick Usher, the installation team, and Aqua Pure Solutions as a whole for awesome Products, Services, and Team.

My recommendation is that if you have been investigating, on the fence, or just curious...please reach out to Aqua Pure but make sure you ask for Patrick...he'll take good care of you just like you were family.

Thank You Patrick!!!!

Patrick is the MAN...he was great. He demonstrated and explained everything we needed to know concerning our water. We just moved in our new home and we kept noticing a smell with our water. My husband nor I had any real knowledge about well water but Patrick schooled us. I am so grateful. He was right on time. We were having the Blessing of our new home & a cookout on Saturday and Patrick had it installed on Saturday.. what a Blessing. And Pedro did an amazing job installing. I honestly thought our system was working but Patrick showed us it wasn't and it was also outdated. We now have good clean water. No more smell..no more smelly clothes and we can now actually drink our water and not spend money buying water every week like before. Thank you so much Patrick and Pedro.

My husband and I got this system about 2 year ago now, about 4 or 5 months after we got it my husband tried contacting someone because we didn't see a change in our water. He wanted our money back, but they said we were past the window for that. About a month and a half ago we received a letter in the mail for us to send off a water sample to test our water, so we did that. We got a call about 3 weeks ago saying they received our sample and it looked like we have impurities in our water. They proceeded to ask my husband if we had a filter system in our house and he told them yes, we had their system. He then started to stutter and say well I'm going to let you talk my assistant manager. The assistant manager said he needed to talk with the manager and she gave him her name and number, he tried calling 2 times and only just got a call back yesterday. The manager is now back tracking and saying that the people who tested our water made a mistake and there are no impurities in our water and they are sending someone out Monday to re-test. I'm sure that test will show nothing is wrong now that they know we already have their system that does not work! So what I'm trying to say is, its a scam so don't waste you money!!!!!

My wife and I just recently got our water system installed and by far it is one of the best investments we could’ve made. We definitely see and feel a huge difference with our water when cooking, bathing and doing laundry. Our water tester, Patrick, was awesome. Good customer service and very knowledgeable about everything we had questions on. Good installation as well. I’d definitely recommend this service to anybody.

Patrick was so good to us! His customer service is top notch. Our water is so pure and clean! We had a heavy chlorine smell when we ran water in our shower and now it’s gone! The cleaning products are fantastic too! I highly recommend Aqua Pure. We have saved so much money on water bottles too. Now we just drink straight from the faucet.

Peace of mind having good clean water. We didn't love the taste of the water in our new house, never did we imagine it was because it was dirty! Seeing the results, feeling the results AND free clean soap too?!! So happy with our decision!

Absolutely loving our Aqua Pure Solutions water purification system! Robert & the entire team were a delight to meet from the initial call from Tiffany through the technicians who installed the system in our home. Everyone was respectful & just overall pleasant. The system is great & we have noticed an immediate difference in the quality of our water! And there are sooo many more benefits to come! Thanks Robert. You & the Aqua Team are the Best!

I had hard water and I was thinking about a water softener and Aqua Pure came along! My daughter and I had a great time testing our water and seeing how nasty out tap water was. I am thoroughly pleased with the product, the salesman, and the installer. I have serious skin issues and within two days, my skin is clear. Get your water tested and see how Aqua Pure can help you.

Absolutely in love with our new system! Patrick Usher had came to our home we just bought an there was no way we could say no! Very professional, knowledgeable, thorough, well demonstrated, and very explanatory. The list could go on! Patrick also included a very big value of free soaps, shampoo, dish soap etc.. Everyone loves free stuff! Then Pedro came to install it. He was just the sweetest, very polite an very quickly installed everything! He had so much to bring downstairs to our basement an did it all on his own. Very hard working man! Just overall very well representation from the company by those two! Worth every penny!
Thanks again y’all!!

We had a great experience with Aqua pure solutions! The set up was effortless and fast and didn’t require anything from us! They were quick straight to the point and offered great incentives that come along with better water! Would highly suggest to anyone looking for cleaner water!

Well, it’s been about a year and a half of having my water purifier from Puronics . Using aqua financing. I was hesitant at first, first home I bought.. But, I had the pleasure of meeting Patrick who came to my house, showed the quality of my water.. we compared it to other name brand waters as well, and this system is a LIFE CHANGER. It’s been positive on my health as well. Everything was installed the very next day, and I’ve never had water so pure in my life. I live in the city, and prefer my tap water over name brands like Voss/Figi. Filling up my water bottle to go is next level in comparison. It filters my entire home, has helped my skin clear up as well. Thank you once again to the rep Patrick who helped me with this, showed the science, and demonstrated everything with my water.

We were truly truly unsure if we really needed a water system since we were already drinking alkaline water by way of "bottled water". We knew we loved alkaline water, the only water we would drink in the house, including our pooch Kobie. So when I received the call about having someone come out and tell us about the system, well needless to say, we were sold.

When I tell you guys the water is soooooo crisp and clean, it is worth every penny. With the price of the system, you will spend that money on bottles in no time. Depending on where you go and how many bottles you drink per day, you may spend $4-5 dollars each time. Not only is it good for drinking, but my food actually taste better, my coffee is cleaner, less sugar and creamer to add (I was covering up the taste of the water). My face looks brighter and skin feels softer, considering we are bathing in the filtered water.

I highly recommend, if you can afford it, (there are options available) to purchase the system. They way we drink water in our household, I am certain within the first year or 2, we will have gotten our monies worth.

Our sales representative who came out, and I believe his name was Michael, he was funny and very knowledgeable. The operations manager and the whole entire team were awesome! Never would I have thought I would be satisfied.

There aren't any issues thus far that has been encountered. The first few days, the water was clearing up, you have to remember, the system has to filter the entire house, remove/flush out the old to bring in the new. Even through that process, we could tell the difference.

Anyone that is reading this, give them a try, you will NOT be disappointed.

Thanks Aqua Pure Solutions for such great service and products.

I literally could not be happier with my entire experience with Aqua P Solutions!! Our sales guys “Patrick the water guy” as he is now saved in my phone, was the best salesman I’ve ever met. He not only sold us an actual life changing product but he educated us about our water and what is in our water. We have a well water system and needed a water softener solution. We were not in the market for a water softener BUT when you know something is right you go with your gut! From day one I already see and feel the benefits of the product Patrick gave us. I recommend him to come out and test your water and let him change your life like he’s changed ours.

OMG !!!! WOW !!!!! If you don't have Aqua Pure in your life you are missing out on a life changing experience. I just got aqua pure solutions installed in my home I saw dramatic changes in a matter of 24 hours I have stainless steel products when I wipe them there was no smears from using aquapure solutions water. My second discovery my hands was dry from washing them so many times within 48 hours my skin has started healing. THIS REALLY IS A LIFE CHANGING EXPERIENCE 🙌🏽 I'M GLAD I MEET SOME MORE QUALITY PEOPLE THAT HELPED ME HAVE A BETTER QUALITY OF LIFE. 😊 💯‼️

I must admit I was really hesitant on trying out this product. Michael was very professional and informative so I decided to give it a try. Who doesn't want a better quality water system in their home, especially for a healthier lifestyle and to enhance your skincare. Thank you!

I am not pleased with this company due to their predatory sales practices.
They called me to tell me that my tap water had impurities and asked if any children or pets used the water. They said I needed follow-up testing. Come to find out that the follow-up testing was an aggressive 1.5 hour sales pitch at my home.
The sales rep made comments about quality of appliances in my house and made assumptions about my family’s income and lifestyle. When I told him I didn’t want what he was selling he called his supervisor and put him on speaker phone who then continued to pressure me to buy their water softener. It was so painfully awkward. I would recommend not doing business with this company.

It is too early to say much about the water and equipment, but so far the company and representatives and technicians have all been excellent. It has been refreshing to get this good of customer service and communication and honest business practices. We do pay a lot (or rather we will in 6 months) so it is appropriate, but other companies you pay even more for less service. Let me give a shout out to rep Robert Stevenson who turned me around. I was dead set on not buying anything during the free water testing. Next shout out to technician Pedro who was very good, then electrician Saul. A word of caution about the gift card they promise...you definitely get it without any hassle, except the company people reps multiple times forgot to mention it. I had to remind them. I understand that they are focused on their business, and that's all it seemed. It was just annoying

First off I was offered a $100 gift card just to talk to the rep ( Robert) and have my water tested. He kept talking like I have already decided to buy the system. I did agree to do a quick credit check for financing and that is it. I liked the idea of the water system but didn't like the pressure of the sales. In the end I said I needed 24 hours to think about it. He kept calling trying to push me to go through with it. End the end I decided against it, for one, the gift card never came through ( supposed to be sent by email) and later I received a credit card I never applied for. I seriously doubt the trustworthiness of this company and especially the rep Robert. Do not trust them. Now I have to go through the trouble of getting rid of this credit card.
Update: spoke with Neal of Aqua put ( who handles operations) he listened to my concerns and clarified some things. They were quick to respond and I appreciate that. The credit card issue is apparently what the lender does and is not and actual credit card. Neal said they will follow up with the gift card. Keep you posted
Update: 6/21 I finally got my gift card. Thank you

BEWARE - Unauthorized opening of $11,400 line of credit.

Beware of the aggressive sales tactics and unethical business practices used by Aqua Pure Solutions to pressure consumers into a sale and open lines of credit without your authorization.

I was interested in a whole-home water filtration system and was assured by the salesperson that sharing my information would only check to see if I qualified for a promotional financing option of 3 years interest free with Synchrony bank. I decided not to move forward with Aqua Pure and never signed anything to authorize doing so. I then received a notification that a line of credit totaling $11,400 was opened in my name with Synchrony Bank. Aqua Pure Solutions provides no resolution for this, and it is now my responsibility to close the account with Synchrony though I never authorized it to be opened.

Aqua Pure Solutions does not have a system in place to prevent this from happening to future customers. Please beware of sharing any information with them and know that lines of credit may be opened without your consent.

Aqua Pure Solutions did a great job handling unforeseen issues with my water purification system. Melissa Puryear was instrumental in making sure I was completely satisfied with servicing my equipment. Melissa made me feel valued and important as a customer. She addressed all concerns and questions I had with patience and understanding. I greatly appreciate all her assistance because great customer service is super hard to find these days. Thanks again- Paula McLean-Wilson

I just got this whole house water filter installed on my home with their osmosis purifier on my kitchen sink. This system is absolutely amazing! It turned my water into something that actually tastes good to drink and even cleans better! I had no idea that the quality of water in a home could make such a difference in every aspect, but it really does. I already absolutely love this system and all of the employees I have interacted with so far have been amazingly nice and professional as well.