Fire and Ice Refrigeration Heating and Air

For customer service & timely-ness I would give them 5 stars. They are easy to work with & very friendly. The reason for our low rating is their pricing - now I understand everything is more expensive these days. But when they put in a thermostat less then 2 years ago & it already broke… it’s ridiculous that only the thermostat is covered under warranty. The guy was in our house & changed the part in less then 5 minutes. But it cost $191 for those 5 minutes. Ridiculous. They charge $100 an hour of which his first hour was just drive time & then he got an additional $40 for gas. The pricing is a little extreme, if he spent an hour plus actually working I would understand, but if a part they put in is under warranty, there should be a different pricing system. We definitely learned our lesson, & next time will just go through whirlpool & do it ourselves. Especially after we found out the exact same thermostat online was cheaper to buy then to use their services.

Awesome fast service. They had my new hot water heater installed before the other company even called me back. I have also used them for air and heating needs at my home and they are always fast and professional. Would definitely recommend.

I had a minor concern with a rattling noise from my ductless air conditioner.
They worked me in within the week & the service repair man was very thorough & resolved my concern in an efficient manner.