Jones Heating and Refrigeration LLC

I called a few weeks prior to the date of “service” asking if they could stop by my business next time they are in our area and take a look at a cooler to see if it was worth fixing. They were already on a call in my area, the stop took 15-20 minutes, and I was told it would be $2000+ to fix…not worth it considering it was an older unit. About 10 minutes later I received a bill for $225 from them. I didn’t expect them to do it for free, but over $200 for a 20 minute stop and to be told it wasn’t worth saving was a little insane. When I questioned it, I was told that’s just how they bill (half the mileage AND an hourly rate) since they were coming this way already they split it with the other customer. The drive also took 45 minutes and the stop was 20 minutes MAX - so a total of 1 hour and 5 minutes yet I was charged for an hour and a half. I will not be calling them again.

Highly satisfied with Jones HVAC! They respond promptly and are very professional. Greg is very knowledgeable and always gets the job done correctly! Greg makes everyone else look like sheep.

UPDATE… (after receiving the bill)
I stand by my original review about how Greg is a very knowledgeable individual & I very much enjoy interacting with him.
I do have an issue with the billing because I did not know that they charged the “labor rate” for the drive to my house (2 hours roundtrip) in addition to charging for mileage (140 roundtrip). This billing method was never explained to me beforehand & I’m not aware if that is the standard with HVAC services. It’s confusing because they just added the 2 hours of drive time to the labor column without explaining that it was for the drive to my home. My previous bill charged less for mileage & I’m assuming they were at another residence closer to my home 🤷‍♂️
They came out once to diagnose the problem and then a second time with the necessary part to fix my unit that was under warranty. 4 hours of drive time at $145/hr plus mileage was shocking.

Exceptional company but not cost efficient if you live outside of Dickinson. The drive time charge should be clarified on the bill/statement & not billed as “labor”.

My heater stopped igniting and filling with water after hours. The owner was able to come and fix it right away and so far it has stayed running. He was kind enough to show me what was wrong and what to do with the ignition thing when it gets dirty again.