National Heating and Air Conditioning

Ethan Schepker was very helpful, courteous and professional!

Excellent service. Good price. Highly recommend.

I had a mini split (Daikin) installed by them a less than a year ago. In January, it stopped working. I called and they sent a tech out. He didn't really know what was wrong, so he ordered parts and planned to come back early in the day once they arrived.
Maybe a week or so goes by without any word from them. I call and the receptionist says she will find out what's going on and get back to me. She never does. I call every week, hear the same from her and never a call back Finally I have a man call on my behalf and they suddenly have the parts and an appointment to fix the unit.
It's working now, but the customer service is terrible. I bought the unit, own my house, pay for everything because of my own hard work. it shouldn't take man's voice on the phone to get a decent response from this (or any) company.
Look elsewhere, especially if you're a woman.

edited to reply to owner's response: yes, the tech did tell me when they expected the parts, but there was no verification of this. and his original assessment of the problem was correct, and fixed with the awaited parts. that was good.
but when i called, the receptionist told me every time that she would call back with more information, and she never did. this is the problem, not the length of time it takes to get parts. when the man called on my behalf, his complaint was attended to. my concerns were not. this is a customer service problem of which i speak. and if you promise a call back, then call back.