Reviews of local pros in Canton, Ohio

So we have the warranty through dominion for our furnace. We called Wednesday and y'all sent out Darnell he was an absolute professional. He diagnosed the issue and ordered the part, your office girl called and scheduled the appt right away. Darnell came back out today and I stalled the part. Again super professional, he called 15 min before he got here arrived on time and I stalled the part right away. He made sure the furnace worked right. I appreciate the business and professionalism from the appt setter to Darnell.
We need a tune up on the a/c and furnace. We will be calling in April for that ac tune up.

Our tech found the problem with our A/C unit quickly and he explained it to us in detail. He was very polite, and not in a hurry to leave . He showed me what he repaired when he was done with the job. His personality was excellent and he certainly is a credit to the company. We will definitely be using them again in the future. Great job !!

Darnell was very professional and courteous. He found the issue, fixed it and made sure he tested it repeatedly before he left. This was by far the best furnace repair experience I have ever had. I cannot recommend him enough.

Overpriced! $235 to run a wire that took less then 10 mins. $69 service call ( that was the promotion price) plus $145/hr minimum 1 hour plus the part. Then I was told it was low on Freon and I needed 2 to 3 pounds and that cost 250 per pound. then when I questioned, he told me he wouldn’t know and I could only need a pound and a half. I declined and my AC unit has been running fine the house is cold and the outside pipe hasn’t froze and it hasn’t been running consistently like he predicted. For what he wanted to sell me that day I might as well have gotten a new unit. Would not recommend and won’t be using them again.

Darnell explained everything to me so I understood what needed to be done. He is very professional, very nice to talk to, and I could not be more pleased with his work! And I love our new thermostat!! We definitely recommend this company!!

The initial technician Darnell was excellent and professional in quickly diagnosing our issue. The sales team lead by Steve was knowledgeable and felt trustworthy. I appreciated the crew lead by Dre who installed the furnace and AC today and for helping to install the thermostat. They were friendly and professional. I plan to continue using this company in the future.

I'd highly recommend Hey Neighbor Heating & Cooling! Both Jeff & Mike came over on SATURDAY morning to replace our furnace and water heater. Keep up the good work guys, and thank you!

04/19/24 Hey Neighbor does it again!
Many thanks to Ryan for fixing our air conditioner!

Darnell is and will forever be my family's furnace service tech!! He was not only prompt he was also very kind and courteous.

Darnell took great care of my parents home and furnace.

Hey neighbor Heating and Cooling just won a customer for life thanks to how well Darnell treated my parents.

CANTON, OH
HIGHLY recommend!

Long-story short: I had an issue with my AC not cooling my home and running for over 20 hours straight... Darnell to the rescue!

From the front-door to departure, Darnell was fantastic!
He was considerate of my home and property during his visit, he was very thorough during his diagnostics making certain that I wouldn't need a return visit (until it was time for a preventative service call) and he even took the time to explain what he was doing so I understood what I was paying for at the end of the service call.

We discovered my system had no coolant. Rather than simply topping it off and leaving, Darnell took the time to make sure I also didn't have any leaks by checking the entire system both under pressure and vacuum.

The owner was very pleasant when I spoke with them on the phone and scheduling was (luckily) same day.

Ron came out yesterday afternoon and looked at our old furnace. It was time to replace it, and this morning, Mike, Jeff, and Nick came out and did just that. Great service all around! Highly recommended!

Ryan did a great job. He explained everything to me, what he was doing and why. He let me know about the maintenance program and set me up with the program. I would recommend him and the company to anyone.

The ability to call and then have someone comes out the same day. There are only 3 techs and Ryan as one of them was super nice and informative. He taught me how to fix it myself because it was thankfully a simple fix. Great service and pricing!

I contracted this company from seeing their trucks driving around. I cannot say enough about the excellence of this company throughout. The gentleman that initially came to my house for our first meeting regarding a new AC system was informative, professional and respectful of my financial position.
I purchased a brand new AC unit and the things he suggested. I could not be more satisfied. The two young men that came to do the install a few days later were so polite and friendly. They answered more questions I had and they were quick, efficient and everything was so clean when they left you could not tell they had ever been there. I was sorry to see them go! Approximately six months later I had issues with my heating unit that was installed by another company 15 years prior. One of the same young men, Darnell, came out to service that issue. I remembered him and how wonderful he was. Of course he was just as wonderful the second time. The company was prompt, they came within an hour of me calling, in the dead of winter, when I had no heat. I will be a customer forever. You cannot make a better choice than Hey Neighbor for your HVAC needs.

Hey Neighbor and Darnell came through for us yet again a couple weeks ago. As previously mentioned Darnell went above and beyond for us. Such a professional and really does a great job.

So I needed to have the furnace looked at again today 4-6-22. Once again Hey Neighbor came out same day and saved us from freezing and possibly having to buy a new furnace.

Darnell once again came out and even remembered us and asked how we had been. He is so friendly and knowledgeable. He again took the time to explain what he found and what he was doing to fix it. Also customer service is top notch, very responsive and willing to go above and beyond.

I just want to say Hey Neighbor saved us today. Furnace wasn’t working properly and I have 2 elderly people that I have to keep warm. They got us on the schedule the next day. Darnell came out and worked on it and had it fixed within minutes. He also took the time to explain what was wrong and actually showed me the damaged part and told me what needed to be done and what it’s purpose was, he was very professional and knowledgeable. Great asset to Hey Neighbor!

Darnell was great! He was very nice and professional, listened to what we said was happening and right away had an idea of what was wrong; and was right! He was able to get the issue fixed and everything put back together much sooner than we had thought to hope we would get. Highly recommend both Hey Neighbor and Darnell.

I just had the best experience when Ryan Peterman came to fix my air conditioner. He came within the time slot I had, he called with plenty of time for me to greet him . He explained everything he was doing to my system and even offered maintenance tips. We had a great conversation about sports while he did his work. My system is running great and I would recommend this company, preferably Ryan for future repairs!! Thanks hey neighbor for having a great worker!!!

I’ve had multiple times I have had this business in my home & each time the team has been excellent from start to finish. As a single mom, it is important for me to feel safe with my little while men are within the house working. By having Hey Neighbor Heating & Cooling in my house, I have never felt intimidated or misled. I am always offered multiple options / price points with very thorough explanations for each. This company has remained my #1 choice & I will continue to recommend them time and time again. 10/10 from every standpoint. Thank you Hey Neighbor Heating & Cooling for providing my family such excellent services.

Always quick to respond and schedule you immediately. Darnell was our technician and was very friendly and courteous. He also took the time to explain our problems to us in a way we could understand and evaluate. I will always use their services and highly recommend them to others.

This team is totally amazing. We called yesterday reporting that our AC wasn’t working. Team member came out by 11am this morning and a second team (Mike and Nick) showed up around 2pm this afternoon to install a new AC unit. These Guys were all so friendly and answered our questions making us so comfortable. I highly recommend Hey Neighbor Heating and Cooking. They provide AAA service. They are professional and work with a smile.
Thanks Guys, we will be calling you before winter to service our furnace before heating season.

Our service technician was Darnell and he was absolutely fantastic. He is knowledgeable friendly. We have called Hey Neighbor twice for furnace tune-ups and have been lucky to have Darnell come out both times. I highly recommend both him and Hey Neighbor. Excellent service, price, and professionalism.

Ryan called to tell us he was on his way to check our new furnace. He arrived promptly and was polite and knowledgeable. He explained what adjustments were needed to the blower speed and why they were necessary. He listened to my concerns and explained what the meaning of the codes were, that I had observed in the window of the furnace door.
The furnace is running well and is much quieter since the adjustments were made. I am confident the issue has been resolved, and I will not hesitate to use this company again.