Home Services reviews in Chagrin Falls, Ohio

Update 5/2022
I had another landscaper help us with our spring cleaning of the beds and fertilizing our grass. He mentioned that whoever did our yard did not do a great job as the grass is a "contractor's mix." We have neighbors who used our new landscaper, and their yard is night and day compared to ours.

We had pavers added, and it's not even where we have a puddle when it rains. We also have puddles and soft spots when it rains light or hard in the backyard.

I've reached out to the owner of Perfection three times to ask him to come to look at the work done by his team but NO RESPONSE.

The other landscaper also mentioned he would not have charged as much ($7K) increase with Perfection. Considering how much money we invested on a nice yard, I would not use this company as their customer service all-around has been awful. I've updated photos to show what it looks like nine months after and when it rains.

Update 9/2021: I spoke with Marcus, the owner, after my review, and he provided more insight on how to care for our lawn. The design process was great; Kevin listened to our requests and provided estimates for all the items we wanted to add to our landscaping. Once we down the deposit, communication, and service went down. Kevin was not very clear, and we had to follow up often to find out when our landscaping would get started and if there were any questions. Considering how much of an investment, I'd appreciate more of a customer service-friendly atmosphere. He was sometimes short via email or slow to respond. The foreman, Josh, was very helpful, professional, and communicative with the onsite staff. We had the grass type change three times from hydroseed, something else I forget, to pete moss while the crew was on site. Once the landscaping was complete, the remaining deposit was due; Kevin and the office sent us reminders before it was done, which was annoying. The estimate didn't match the final payment paid as they got the taxes wrong. They did come back to reseed, but the interesting part was that they didn't add soil to the backyard but did so in the front yard. I'm interested to see how this "evens" out.

Great company and beautiful place

Great work Just referred to a friend!

Helpful folks. Got ne what I needed when I needed it

Couldn't be bothered to return my call or online inquiry...probably just as well...can't imagine what their service is like after they have your money!

This landscaping company does a great at plowing and lawn maintenance.
Very curtious and trained staff.
I will be calling them again for services.

Excellent company. Professional crew. Our landscaping look amazing. We were very pleased from start to finish.

We have had a wonderful experience so far! Great communication, fair prices, and our yard looks really nice.

Unlike other services that I have used in the past, Leo James is very reasonably priced with high quality service. My questions regarding services are always answered promptly and professionally and the on-site workers are friendly and professional. I definitely recommend them.

First class product! They have been fantastic- we have used them for spring cleanup, weekly lawn cuts w/ weeding (about 2 acres), tree trimming, and bed/shrub maintenance. Very Hard working and Professional! I would highly recommend!!!

Even though we do not use Leo James as a service, the landscaping team, while working on my neighbor's yard, members of that team, unprompted, volunteered to help blow leaves on my property which was greatly appreciated! As a result we would very much like a bid to maintain our property. We made an attempt to offer some monitary gesture on our end and they refused. We found it very refreshing that your company would make a "good deed" gesture! Our neighbor's yard displays the wonderful work of the maintenance of your company- always with a manicured edge, pruned landscape and freshly mulched! Thanking you for caring!

This post was done thinking it was someone else. My mistake. Disregard please. It won’t let me delete.

Ohio Valley Group has been helpful through the years with tree work and fertilizing/weed control.

Excellent company. Reliable, wide range of services, which they stand behind. Not the least expensive option around but a very good one.

OVG is a professional and courteous service provider that performs its duties in a timely and thorough fashion.

Very professional team to work with, before, during and after the work was done. Very high level of quality / craftsmanship, for a fair price.

Ohio Valley has done lawn maintenance, snow plowing and recently garden clean up, maintenance and pruning. They have been reliable and knowledgeable when contracted. I recommend them.

This is the first time I have contracted with a landscaping company. Andrew designed a beautiful layout that matches the size and height of my house.
The crew was efficient, organized and knowledgable. I have fallen in love with my new plants and trees. My neighbors are jealous.
Marti, Chagrin Falls

They built a nice-looking walkway in front of our house, and the price was reasonable. But the level is uneven, and every time after a rain, a pools gathers by the porch. I don't know if it was their fault or not, but I asked them two times to come and take a look, and they never did.

Ohio Valley has been doing our plowing for several years. This year when our renewal did not come in the mail, I called to ask them to send it. I was told that they would only be doing snow plowing for clients that purchased their other services year round. We only need snow plowing. I was very unhappy to have to scramble at the last minute to find another service. Very unprofessional way to handle this.

Ohio Valley Group is absolutely amazing! They are hands down the best landscapers in Cleveland! OVG has amazing craftsmanship, flexibility, and super staff that is so easy to work with. We couldn't be happier with our new landscape install!