All reviews for Chillicothe Heating & Cooling

Mr Martinez was an AMAZING guy!!! He was extremely thorough and explained everything to me in terms that I could completely understand. In the end, a new furnace is required immediately!!!

Very nice. Smiling when they arrived. Answered all my questions. Great work and knowledgeable. Also gave me options when it came to repair didn't force me into getting the most expensive thing for it. Will be calling again if need be.

So happy to go through these guys! Everyone was so nice, the woman on the phone was very helpful and the technician did an amazing job! I know who to call if something happens again. Great service!

Great people to work with, very punctual, very good at explaining what they were doing in a language I could understand. Made me and my family feel like family. From me telling him what my AC was doing he knew what the issue was before he even looked at my outside unit. If you’re looking for professional service, quality equipment, and a smiling humble service tech you’re at the right place!

I am very happy with Luke Ferguson, a tech with this company.... I got l
honesty instead of a sales pitch. I got a reasonable diagnostic price. I didn't get huge markup prices on the parts. When it comes time for a new furnace and central air, these will be who I call.

A/C not working, he had the knowledge, expertise to spot the problem and verify. It was the capacitor that started the motor. He explained the issue to me and did a pressure check to make sure all was operating correctly. He had a nice personality and took time to converse with me. He had the replacement part in his truck. Smooth, fast, efficient fix, done in about half an hour. My complements.

2nd call back for different reason, same service as before, professional, courteous, considerate and knowledgeable.

Luke was the technician. He did a thorough job of diagnosing the problems and explaining my options.
I really appreciate him being candid about the situation. Not everyone would have.
Luke did not make any repairs as we decided it would be a waste of money.
So I am going to bide my time and see if I can manage to get through this season.
If/when the unit needs replaced, I'll definitely keep you in mind. Especially because I liked Luke's honesty.

I had Clayton come to fix my a/c unit. He was very professional, answered all my questions, and I had many. Clayton diagnosed the problem as being my capacitor, and I needed my frion topped off. I will definitely call on Comfort Heating and Cooling again in the future, and will tell all my friends about the great service I received. Thanks Clayton

I had Clayton come to fix my a/c unit. He was very professional, answered all my questions, and I had many. Clayton diagnosed the problem as being my capacitor, and I needed my frion topped off. I will definitely call on Comfort Heating and Cooling again in the future, and will tell all my friends about the great service I received. Thanks Clayton

Luke was the technician. He did a thorough job of diagnosing the problems and explaining my options.
I really appreciate him being candid about the situation. Not everyone would have.
Luke did not make any repairs as we decided it would be a waste of money.
So I am going to bide my time and see if I can manage to get through this season.
If/when the unit needs replaced, I'll definitely keep you in mind. Especially because I liked Luke's honesty.

I am very happy with Luke Ferguson, a tech with this company.... I got l
honesty instead of a sales pitch. I got a reasonable diagnostic price. I didn't get huge markup prices on the parts. When it comes time for a new furnace and central air, these will be who I call.

A/C not working, he had the knowledge, expertise to spot the problem and verify. It was the capacitor that started the motor. He explained the issue to me and did a pressure check to make sure all was operating correctly. He had a nice personality and took time to converse with me. He had the replacement part in his truck. Smooth, fast, efficient fix, done in about half an hour. My complements.

2nd call back for different reason, same service as before, professional, courteous, considerate and knowledgeable.

Only 17 months after install and had a part are fail on HVAC system.They still wanted a service fee for parts that are under warranty.
I do not recommend 5 star Heating and Cooling/Chillicothe Heating and Cooling. No one from the Chillicothe area even showed up for either the diagnosis of old HVAC system or the install of the new system. Techs from Columbus and Dayton.
I replaced the failed part myself with better quality part.

Dealing with Chillicothe Heating & Air for just getting my ductwork cleaned was not a good experience. They are affiliated with Stanley Steemer and Five Star services, which CH&A doesn't tell you they are affiliated with Five Star companies. So SS was calling me to set up an appt with Five Star services and I told them that I haven't spoken with FSS company. Then CH & A would call me for an appt saying SS has tried to make an appt with me and I did not make any appts bc they were saying Five Star service so SS showed up at my house and I wasn't home bc I didn't even confirm an appt with anyone or any service!! Finally got ducts cleaned after playing cat n mouse with CH&A called and told me they were a Five Star service company affiliation.

Needless to say after 2 wks of playing phone tag with everyone I got duct work cleaned. The service techs from Stanley Steemer (Graham & Austin) were polite, efficient, and and answered all my questions. Who ever answers the phones for SS needs to learn some manners and not hang up on their customers and speak like they have some sensibility in that head of theirs..rude and very disrespectful!!!

Thank you
Beth A. Williams

Meh

They said they would call me back but never did its bee 2 weeks

Tech talked about what he found wrong and tried to reach an agreement for a new installation. Never shared maintenance info on service review notes or comments. Was planning on getting a service contract but decided against the idea totally. Would not recommend and won’t use again!

Customer service was amazing when scheduling our appointment several weeks ago. However, when the employee showed up on Friday they rang my broken doorbell so we never knew they were even here. I looked back on my camera footage and noticed they did show up but they didn’t even try to knock on my door. If they did, I have three dogs that would’ve barked. They also never called my phone to say they were here. I called to reschedule and apologize. I immediately took the blame because I didn’t even know my doorbell was broke until we missed them. I was told they completely understood and would be back out between 1-5 pm. I waited until 530 to call them back to see if they were still coming because no one showed.

I was put on hold. Several minutes later, the girl got back on and stated that the company showed back up to my house for a second time and again no one answered. She also said they cancelled my order. I was amazed that someone would lie like this. I was outside the entire afternoon as well as my husband, no one showed back up like they claim. The company offered to send someone else back out the following day. However, at this point I questioned this businesses integrity. Why would they lie like that? If you don’t display integrity, I am not going to trust you to do any work for me. It’s a shame! I am trying to figure out how this business is rated so high??? Integrity is everything to me…. They have lost my business forever. I rarely write reviews but felt compelled to share my experience with others.

Customer service was amazing when scheduling our appointment several weeks ago. However, when the employee showed up on Friday they rang my broken doorbell so we never knew they were even here. I looked back on my camera footage and noticed they did show up but they didn’t even try to knock on my door. If they did, I have three dogs that would’ve barked. They also never called my phone to say they were here. I called to reschedule and apologize. I immediately took the blame because I didn’t even know my doorbell was broke until we missed them. I was told they completely understood and would be back out between 1-5 pm. I waited until 530 to call them back to see if they were still coming because no one showed.

I was put on hold. Several minutes later, the girl got back on and stated that the company showed back up to my house for a second time and again no one answered. She also said they cancelled my order. I was amazed that someone would lie like this. I was outside the entire afternoon as well as my husband, no one showed back up like they claim. The company offered to send someone else back out the following day. However, at this point I questioned this businesses integrity. Why would they lie like that? If you don’t display integrity, I am not going to trust you to do any work for me. It’s a shame! I am trying to figure out how this business is rated so high??? Integrity is everything to me…. They have lost my business forever. I rarely write reviews but felt compelled to share my experience with others.