Deck Builder reviews in Cincinnati, Ohio

I called this place to get an estimate on a new fence and someone was supposed to call back but, never did!

Great job on the deck just not careful when moving furniture and items from the deck. Had crashed flower pots and putting shook spilled out in yard.

DRS Installed our split rail fence a few years ago and did an amazing job. The fence is still holding up and looks great!

Deck looks great. Work area cleaned everyday. Great communication and receptive to changes. Would highly recommend them!

I have a house under contract to purchase. During the inspection an issue came up where possible lack of deck flashing was causing a water issue in the basement. Greg Peters came out to give an estimate under extremely tight timelines.

I really appreciate the fact that DRS made the time to meet my inspection period, but Greg gave me an honest opinion and estimate. I will look to DRS for any future deck/fencing needs.

Our new deck looks great. It was done really fast once the permits were approve. Customer service was wonderful and the price beat the other companies I looked at.

There was an accident where my car got some sealant blown onto it from next door to my work. When I noticed the sealant on my car I gave the company a call (it was after work hours so I didn't expect anyone to pick up) and left them a voicemail. First thing the next day(on a Sunday) I received a call from the owner. He met with me later that day and cleaned up my windows and offered to pay for a full detail of my car. Accidents happen, but this companies response was beyond professional. I'll definitely be in touch if I ever need deck/fence services.

They came and looked at my request when I was not home. A week later I received an estimate in the mail but I needed to make changes to what they had sent. I called them and they made the changes over the phone and gave me a new estimate. Their estimate was about ½ of other estimates I had received. They came out and did an excellent job including the changes I had made over the phone. When they were finished the job site was totally cleaned up. I would highly recommend this company.

I had them clean my siding, my deck, and seal my deck. They also washed my fence. Wow! All looked almost new again. I though the price was fair and the service was great. Every time I contacted them, I got a return call the same day. I will definately do business with them again.

After comparing to five different companies quotes and questions response time, we chose DRS for our deck replacement project. They are not the cheapest one but they are the most responsive one. The crews complete the project with high quality in time and willing to give suggestions based on their experience and expertise. Thanks!

I recently had an incredibly disappointing experience with Deck and Fence Renewal Systems, and I feel compelled to share my negative encounter to warn others about their unprofessionalism and lack of respect for customers. From start to finish, their service was riddled with incompetence and disregard for basic courtesy.

To begin with, I contacted Deck and Fence Renewal Systems two weeks ago to request an estimate for deck restoration. During our initial conversation, they assured me that they would call back to schedule the estimate and would also provide a courtesy call before their arrival. However, they failed to follow through on both counts.

Today, a man named Greg from the company unexpectedly showed up at my property without any prior notice. Instead of apologizing for the lack of communication, he rudely insinuated that my "mom" had called and given permission for his unannounced visit. This assumption was not only unfounded but also highly inappropriate, as I live with my wife and it is absolutely irrelevant to the situation.

When I expressed my frustration and asked why they did not adhere to their promise of calling ahead, Greg displayed a shocking lack of professionalism. He dismissively told me to "get over myself," displaying a complete disregard for customer service and common courtesy. Such an arrogant and disrespectful response is completely unacceptable and indicative of the poor quality of service provided by Deck and Fence Renewal Systems.
Based on my experience, I strongly advise against considering this company for any deck or fence restoration needs. Their unprofessional behavior, failure to communicate effectively, and disrespectful treatment of customers are clear indicators of their lack of commitment to providing satisfactory service. Save yourself the trouble and frustration by seeking assistance elsewhere.

Deck and Fence Renewal Systems has proven themselves to be a company that values neither professionalism nor customer satisfaction. Their actions have left me deeply disappointed and frustrated, and I sincerely hope that others will take heed of my negative encounter before considering their services.

I conducted an extensive search on deck cleaning, resurfacing and staining before I choose this company. DSR was so quick to call me back and had an estimator at my house within 48 hours. They were polite and professional . they explained the differences between the stain products they offer and I got to choose what quality of product I needed to give me less maintenance. I was so surprised how smoothly everything went. I kept this property as a rental and I needed high quality appearance. I have been able to increase my rent and it looks so beautiful. so happy with this company I had to run my mouth!

Deck Renewal Systems did a fabulous job resurfacing, as well as repairing and rebuilding the underlying structure, of our composite deck. Very easy to work with, excellent range of products, plus they found a fantastic deal on our selected finish. Result is a gorgeous walkout deck and we highly recommend.

We had a second story deck removed and completely rebuilt. We are thrilled with our new deck. Everyone was personable and easy to work with.

Was very impressed with everyone we worked with on this deck replacement with composite decking. Very efficient, on time, worked well with out idea for deck. Would highly recommend to anyone. Workers were on time, friendly, and maintained our property, cleaned area when finished each day. Very pleased with our new deck.

Want to follow up on what responsible company, its been over year and half and they came out without question re some loose facia on deck and fixed immediately, gentlemen they sent out was so helpful and fixed problem. Just want people know what a respectable company and employees they have.

We've used Deck and Fence Renewal Systems for many years to reseal our deck and do minor repairs and have always been happy. Recently we engaged them for a major project to completely rebuild our 2 level deck and I couldn't be happier. Greg and his team were extremely professional and the quality of their work is outstanding. Highly recommend.

We had a large deck put in our house 2 years ago and was worth every penny! We have loved it and was a huge selling point to our home. I already have a call in to work with them at our next house as well! 10/10 recommend!

Total transformation of my deck in Mount Lookout! Amazing experience from design through construction. Timely and professional at every step of the process. Complete rebuild of existing composite massive deck-attached to house and they also did a refinish and repair of an aging wood deck off the back of the house. Both look amazing and the quality of workmanship is incredible. Quote was competitive and work was done on time. HIGHLY recommend.

We're very happy with our new fence. Excellent workmanship and easy to work with. Nice clean-up also. I would definitely recommend them to anyone.

Jen the owner personally came out and and estimated two decks for me! Her estimate for my complete rework of a deck in Tennessee came in much more conservative than several Knoxville area deck builders. In fact she used higher grade materials and did lighting as well and was still under the other estimates. She has done another property for me in NKY as well that turned out amazing. High integrity and she stands behind her companies work and always goes above and beyond to make it right for the customer!

Jennifer and her team were amazing! Super responsive, detail-oriented, and followed up every step of the way. She uses only high-quality materials, and our deck look gorgeous. Her quote was well in line with others without sacrificing quality. Highly recommend!