All reviews for Frey Electric Inc

Frey Electric has provided a number of services to my wife and I since we bought our home in Bridgetown a year ago. Excellent service and they’ve done a great job each time. They have fixed our doorbell, replaced our electrical panel, updated lighting, installed an exhaust fan, and more. Each service was done excellently and the professionalism showed. It’s nice to have a ‘go to’ electrical company to be able to rely on and Frey Electric is certainly that for us.

Outdoor light fixture installed, fan pull switch replaced, baseboard heater replaced. Technician Tom came out on time, was polite & knowledgeable. He worked diligently and cleaned up everything. He explained everything he was doing & even asked if we needed help with anything else. We received a bill within a week that was very reasonable & when I called to pay by phone the office assistant was also very friendly & polite. We will definitely use Frey again. Great customer service doesn’t go unnoticed.

Frey Electric did very nice work on my ceiling fan. In only 45 minutes, they took the old fan down and put the new one up.

Frey did fantastic work for us. We had a major power loss in an underground cable that shut down our house. It was Duke responsibility to fix it. After two weeks of haggling with Duke, Frey came in to fix everything from the meter inwards and got Duke to agree to replace the underground cable. Frey ended up fixing lots of errors left by our renovation electricians. Duke badly installed a conduit from the ground to the meter, and Frey fixed it. They didn’t like how chaotic the previous circuit breaker box was connected and fixed it. Real perfectionists. Frey is our electrician from now on. Highly recommend them.

Very nice, very helpful. Shout to Peg and Brian....

Not actually 24hr. Advertised as a 24 hr, but when you call the number you get a voicemail if it's outside normal business hours. After hours work is only for emergencies. Be aware. I don't know what to rate, so I'm giving an OK rating, because I just don't know. I don't want to wreck their rating.

Needed 2 motion lights and a repair to coach light. They got one motion installed. Then, broke the coach light and told me I needed to get a replacement and set another appointment. Maybe my job was too small but they treated me like I was bothering them. The bill came and the phone call. The office guy was rude and accusatory to me. I will just pay $280 for half a job and move on. Can I get my old coach light back?

Never ever will I call them again!!!

They were supposed to come out at the end of March to give a quote. Never heard anything till today 2 weeks later but didn’t get a call just got a letter with an outrageous number that had no explanation of what they would be doing. How about be professional and give your customer a call on what you would be doing instead of a letter wanting my card number on it.

Your electrician "Clint" is rude & disrespectful over the phone. I'll make sure we keep recommending Kist over Frey.

So we had some work done, they put the wrong switches and lights in, had to reorder the right ones, charged us for cheap light plates an exorbitant amount, charged us for coming to the house for three visits when we had everything specifically written in an email the way it should be, the installers were great but we dealt with Brian Grimm and when we asked them to take off 100.00 to accommodate for what they actually did they wouldn’t budge, we had used them in the past with no problems but this time I was very disappointed in the service we got. Will not do business with them again and in this day and age service means everything!

We’ve used Frey about 5 years ago and were happy with their work, so when we had an electrical issue we called them again. Our experience this time was HORRIBLE. 45 minutes into our 1 hour appointment time they call us to say they’re running an hour behind. 90 minutes later they still haven’t shown, so we call and they say they’re 15 minutes away. 40 minutes later STILL NO ONE has come. So we call to say that 3-4 hours PAST our appointment time, we need to reschedule. They tell us that they can’t reschedule until AFTER the guy that’s never shown up gets back to their office?!?! Huh????!!!! The whole thing was fishy and ridiculous. And they weren’t even helpful or able to even seem to care about fixing the situation. I don’t know what’s going on with them but clearly I would never use or recommend them again.