All reviews for Swept Away

This is the message I got in response to my 4-star review on thumbtack:
"Or you could clean your own home. There's a thought!
I'm sorry you were unable to read that I have employees, which is clearly visible on my business profile including how many are employed.
You are using a small business based website.
Have a great day."
Incredibly unprofessional. I will never use this service again!

Never heard of this business. Never contacted them. Came into my kitchen to find a woman standing there, uninvited. When I escorted her outside, the other woman cussed at me. You should find better representatives for your company.

Swept Away was a nightmare! This horrible experience started 3 days ago, when I called to request service. Service was scheduled and I was told that I had a 30min window, meaning girls will call at least 30 mins prior to arrival. Needless to say that didn't happen, they called and was there(rental property) within 15 mins giving us very little time to get there...ON TOP OF THAT they charged us for the time they waited. Next day, my hubby came to house (rental property) discovered the house was a total wreck! Nothing seems to be cleaned but Swept Away did manage to scrubbed the paint off my black stove-top, and covered my tubs, and oven with white residue. Floors wasn't mop nor swept! Just a hot mess! The service was for 3 women for 2 hours and the did NOTHING but made more of a Mess! We are SWEPT AWAY ON HOW MUCH THEIR SERVICE SUCK!

Wow. Probably the worst scam company I've run across. Charged me for 3 hrs of work with three people cleaning, yet all that was done was vaccuuming of three bedrooms. Before and after photos confirm. Neighbor even confirmed they left shortly after my wife let them in. This company has not only wasted my money, but delayed putting my house on the market another week. When I called to voice my concern I was basically told to go to hell. DO NOT USE this company unless you are staying there to watch them clean.

There are plenty of cleaning companies out there. I would recommend doing yourself a favor and choosing a different one than Swept Away. We paid for a deep clean and items were broken and not dusted. I decided to give them another chance and a bathroom was completely missed/untouched during the second cleaning. A complete waste of $400!

BEWARE! Regardless of my review, Swept Away will simply reply and place the blame of everything on me without taking any responsibility themselves. Whenever hiring a cleaning company, get a DETAILED quote of services and timelines. That way when you repeatedly request 2 people for 2 hours, it doesn’t turn into 3 people for 3 hours (for only 600 sf – go figure). Also, BEWARE they record your phone calls for their own purposes, but will not send the transcript to you even when they say they will. BEWARE, if you aren’t happy with their services, they will not try to make things right, but instead, blame you for misunderstanding. BEWARE, they do nothing to earn your business, talk over you during the conversation, don’t try to rectify the problem, won't email a receipt, and basically give you a who-cares attitude with any dispute. So, BEWARE and hire anyone but Swept Away.

I wasn’t going to post a review but I feel like I should warn others. They consistently did not do basic things, like make the bed, vacuum the floor, or ever wipe down the kitchen counter. We live in a small apartment. I shouldn’t come home after a cleaning and immediately sigh and start cleaning… it happened literally every time. (I don’t use my real name on anything public)

Please Boycott this place!! They’re terrible. When they’re training you, they scream at you like you’ve never cleaned before. Very unprofessional, their equipment is absolute garbage, vacuums are older than my grandparents, grandparents 😪😪 DO NOT USE THIS PLACE !!