Widmer's Carpet and Area Rug Cleaning

Cory did an amazing job cleaning our carpets. He told us what to expect upfront and didn’t have any hidden charges or gotchas like other services have in the past. Cory walked me around and showed me how wonderful the carpets looked and asked if I had any questions! I would recommend them and will be using them again!

4-14-2026 - By calling Doug from a different phone number I was able to get him on the phone. The minute I said who was calling he immediately hung up on me. Unfortunately I am now going to have to take this man to court.

Original Compliant:
If you have to deal with management, I wish you luck because this has been a horrible experience. The tech forgot his large pump spray bottle sitting on the hardwood in our foyer. I called and texted him that same day to let him know but didn't hear back. 10 days later I realized that the bottle had a slow leak and damaged the hardwood (see pic). This is where the bottle was sitting but the damage spread out into the foyer about 4 feet (see 2nd pic). This happened on December 15th, 2025 and here I am in March of 2026 and still have no resolution. I have called, I have a 42 text message thread with Doug Hauenstein the owner and we have swapped 18 emails. He acknowledged they were at fault but every time I reach out to him, he asks me for something different: pictures of the floor, a quote for the repair, pictures of the floor, fill out a claim form, more pictures of the floor, an invoice for the cost of the repair, etc. Each time I send him something, there's something else he needs.

He wanted to send a "handyman" to fix the floor because he said the bid I got for $760 was too high. I told him I wanted to use a qualified contractor because this is in our foyer and it's the first thing you see when you walk in the door. Our flooring is not standard hardwood so the boards must be replaced and not simply sanded and refinished. I wound up compromising and told him I was willing to pay $200 of the cost for the repair, which would reduce his amount to $560 in effort to make sure the job was done right.

Next Doug sends me this about the contractor who gave me the quote for the repair:
"we were unable to find an active business registration for "White Wood Studios LLC" in Indiana, Ohio, or Delaware."
I sent Doug this contractors LLC registration and EIN (Employer Identification Number) but it seems like he just keeps trying to find reasons to not have to fix our floor.

Next, almost 2 months after they were at my house and after sending everything he has asked for (some things multiple times) Doug sends me this:

From the owner Doug:

"To resolve this matter, please select one of the following three options.

Option A: Internal Resolution
We will issue payment once we receive the following for our records:

- IRS Form W-9: Completed and signed by Daniel T. White.
- Certificate of Insurance (COI): Proof of liability coverage for the repair work.
- Photo Verification: A photo of the completed repair to verify the work described in Invoice #1382.

Option B: Insurance Carrier Claim
If the documentation above cannot be provided, I will turn the file over to our insurance carrier. They will manage the process, which includes an independent investigation of the site and the contractor's credentials.

Option C: Homeowners Insurance Claim
You may choose to file a claim with your own carrier. We will cooperate fully with their subrogation department regarding the incident."

I told Doug we could do Option B and ever since, he has completely ignored any attempt I make to contact him. He will not answer phones calls, emails or texts. I sincerely encourage everyone to not use this company.

3-19-2026 Update to his response: At no point did Doug offer to refund the $419 for the cleaning. Not that I would have been okay with this, I really just want the flooring repaired but there is no truth in his statement. What he offered was 20% off our next cleaning, so basically $80.

Wonderful place and the service.