Comfort Experts Inc

Our technicians removed and replaced our whole heating and cooling system in a very efficient manner. They were very knowledgeable in diagnosing and replacing everything. Also very polite and professional!

What an absolute scam. I was referred to this company by my home warranty -- two guys come out, look around, decide that the freon in my AC unit has been contaminated. What? Ten minutes after they leave, I walk by the unit to see that there is an inch of water pooled around the base and more dripping in. It looks like my own personal fountain! I call them, thinking they'd offer to come back and properly diagnose the problem before sending it off to my warranty company. Incorrect.

"Well, you could put a bucket under it, I guess."

Good grief. I talk to the office on the phone and am told that since I'm with a warranty, they are extremely restricted in what they can do. If I was a direct customer, they'd be out there right then with a fix. But I shouldn't be upset with them because their hands are tied. Sorry, not our problem.

So when it finally comes back that the 'contaminated system' is not covered under my warranty and it will be nearly $800 to fix, I call them again to schedule an appointment. Again, I talk to someone about the problem and they're very understanding and good on the phone, but can they call me back? They're heading to lunch. Okay, I say. Absolutely.

That was over a week ago. They never called back. I had another company out to confirm that the freon was fine, the pressure was great, and the problem was in the drain line.

I can't imagine how you'd find this company outside of your home warranty, but if you do -- run. And if you're going through your warranty, demand another option.

Everybody I talked to was super helpful and friendly. They came same day and had my AC working again within an hour. Definitely will be using them for any HVAC work in the future.