All reviews for Valley Commercial Service

They showed up after we couldn't get anyone else to come out, people not returning calls or messages, etc. But there's no "This is what it's going to cost, do we proceed?" Nope. And it's COD. They need a credit card on file before they'll come out. And if you don't give them a check when they finish, they'll charge the card. I asked for something so I could write the check, because it was a hefty amount, even on a weekday, and was told no, they can't give me an invoice, or a service ticket, or email an invoice. This is the amount, they need a check or they'll charge the card for an additional 2% fee.
They also don't call ahead of time to let you know they're coming. Today was NOT a good day for me to have to argue over $900+ and getting an invoice, we run skeleton crew before 3PM and I'm doing triple duty. A call ahead of time, as I had requested multiple times, would have been helpful.
They get 2 stars because they did show up and the ice machine is fixed. But I'll be damned if I'm going to call them again because these billing policies business to business are ridiculous.

This place is a joke

HORRIBLE SAVE YOUR TIME AND MONEY

Called twice to schedule an appointment was promised a call back no one ever returned my call went somewhere else its too bad that you have to choose a star before you can post a review

Got commercial rooftop installed. It's 85 degrees inside and they refuse to service it. It's less then 60 days old.

Charged me $327.55 to add Freon to reach in cooler.
was there for 20 minutes.
Highway robbery. Not using them again.

430$ for a weekend estimate. Yes. A verbal estimate. Only consolation they gave was “yup, we said it’s saturday, going to be expensive.” Never again. God, unless we hit the lottery. Even then. If ever possible guys, please wait it out until Monday-Friday it looks like from the other reviews. They were on site for 1hr. Costliest hour of my life .

Updated information after owner's response (4 years later...)
*I did not do any of the things the owner insinuated in his response. I was buying a house and the owner of the house did all the egregious things they accused me of doing. The home owner had a technician from this company use their company papers/receipts to say the HVAC was cleared as the inspector asked for that in my final walk through. As you can see in their response, there is a lack of ownership regarding understanding before making assumptions.
If a company is allowing their employees to use the company's letterhead when they moonlight to say a unit is working properly when it is not, then take ownership of that. Otherwise, it is a reflection of your business.

I had no insight to their scheme and bought a home thinking the HVAC system was functioning and had to buy a brand new one a week later since I trusted the company's receipt meant something. My review is to allow people to take that into account before trusting the work/receipts of a Vally Commercial Service if in a residential situation. And now the review allows potential customers to see how the owner goes about concerns. Enjoy!

-This company is a complete joke. DO NOT USE THEM. They have workers using receipts from the company to moonlight on their own time. Aka- fraud. Once we spoke to the company about this happening, they said they are not liable for the BROKEN AC UNIT THE WORKER SAID WORKED COMPLETELY FINE. Poor management that will never put the customer first.

Don't ever use this company!!! Very rude and mis-managed company!
They accepted a service call to change a compressor on a commercial freezer, I was told that will get to it in 3-4 days, but 6 days later they had me speak to dispatch (Duane), he was very rude on the phone and said that he is the only one that schedule service calls and will be another 2 days! I emailed the service rep. politely asking to make sure won't be delayed any longer, since 3-4 days had already turned to 8 days, Duane replied to my email, telling me that I was trying to go around his back and will cancel the job! what a paranoid person!! what company staff would say such a thing to a customer who has been waiting for a week and putting up with days of delay??? I took my business somewhere else and they did the job the next day! Valley Ref. can go to hell... I will report them to the BBB as well.

I am gathering photos and bills now to add... After approx. $1400.00, 5 phone calls, emails and 2 visits, my floral cooler isn't working properly. The last visit they literally sprayed out the condenser and charged me for labor, truck charge, co2, freon (because they claim it needs some after it gets cleaned but wasnt low prior). BECAUSE they couldn't find anything wrong. BUTT The issue still completely exist. And it's almost like the bill is a secret. They don't tell you, You have one or don't tell you how much it is and ask you to sign a blank screen. I completely expected the first bill (as I thought it was repaired). Second bill was completely unexpected because my issue existed within two months of the first service and never repaired... So they just charge my card within twenty minutes of service. Wasn't signed for, didcussed or anything. When I originally called back. First 3 employees said it just sounded like something with the temperature as if they were coming back to adjust something but that wasn't the case..........just terrible service
*edit -although, slightly more expensive, called Jags. Within a couple days, a Jags employee searched for leaks upon my initial request and found. Seemed to be fixed, had some issues along the way but after coming back to repair an unnoticed leak (#2) my cooler has been working great for months.. bill was nearly 3k but the job seems taken care of.

BE AWARE!!of their invoicing they came to my shop spent 30 minutes looking at my oven told me they could not fix it and left.I Did not see an invoice,They ran it through on my credit card they had on file. I called and asked about the charge being $321.00 and why it said two hours labor. I was told sorry for my luck, That’s labor charges. Nothing they can do about it. Shame shame on them.

We had an oral estimate for the cost of the repairs to our freezer and fryer. The work was done satisfactorily - we received a bill which was three times the estimate and when we called we were told they would get back to us. They never got back to us -- they just charged our credit card. Good work - lousy response and extremely expensive.

Called on Monday for a service tech to look at a reach in freezer. Was told likely able to see us Friday. Friday morning received text from the tech saying he was on way. At 4pm still no sign. I reached out and tech said he was pulled off to other jobs per his boss. I called main number to find out if anyone was coming and was told I'd have to pay overtime rate. That person asked for tech name who contacted me and said he would try to get that waived since I received the run around in an effort to save the business relationship. He never called me back until following Monday but was trying to reach someone else and said he had wrong number. Amazing they have customers with this level of incompetence in just trying to get them to show up.

Called for service on Sunday. Dispatcher told us we could have someone out the next day, or we could pay an emergency service rate and have them immediately. Since we could wait till the next day we said that would be fine and to please make sure we were on the schedule for Monday. Called Monday and we were not on the schedule and we were told we would not be seen until the end of the week at the earliest. This is just plain poor customer service. We had an urgent need and could and would have paid the emergency fee if that is what it took to get our issue addressed promptly. I cannot speak to their abilities outside scheduling as we called another contractor who is coming today (Monday). I will never try them again, they let us down in a big way with their poor communication and unwillingness to take any accountability for the promises that were made by their dispatcher, which we had verified with him and relied on. Now we will be down a bit longer. Thanks

Update: they charged my card $541 without me knowing the prices, the service was professional and everything was good but when it came to the payment they just charge you without letting you know the cost so you will be surprised.

I called them to check on my walk in cooler
And Jeff was a legend! He came same day and looked at it and was very honest, did a professional work to the cooler and fixed the issue. Very very happy to have a service like that in the city. I recommend everyone to give them a call whenever they need a maintenance.