McPhillips, Plumbing, Heating, and Air Conditioning

One of there plumbers told us we needed a hot water heater. While he was there he said we should replace our toilets because we can save money on water (they have the four gallon tanks), so we picked one up at the same time we got the hot water tank. He told us how much it would cost and noted what we would need, and we told him we would be getting in touch soon. My husband called and confirmed the charges with the receptionist prior to scheduling. We called and were told someone will be out between 8 and 10. At 9 my husband calls and was told someone will be out in 15. He calls again at 9:30 and was told he'd be there in 20. My husband had to cancel because he couldn't rely on him being there by 10. It was scheduled for the same time the next day, he shows at 9:45. It takes forever to drain the heater. He doesn't have a shut off valve (which was noted by original plumber). What kind of plumber doesn't have a shut off valve. We asked if he needed a permit, and he said no (which is a lie). He charged at anywhere from $132-$232 more than the original estimate, and the second one too. My husband has been calling for a month to tell them he needs to speak to the owner. Either they don't answer when the see his number or they just don't call back. They didn't give us a receipt, nor will they send us one. They also have nothing to say about the wobbly toilet they installed. I guess it would've been nice if he installed the nut. We found it in the driveway, but aren't sure how tight to tighten it (it still wobbles).I guess we should've waited when we had a problem with the bill until the plumber contacted his manager.

On Sept. 3rd, 2024, they finally got back to us, and said they would come out to look at it, and was told they would let us know how much it would cost to fix the toilet wobbling before doing the work. When Eugene came and assessed the situation, he stated that this should've been correctly installed by the original installer. He repeatedly asked for the original installers name, so he could find out who did such a poor job with the original installation.

Reem had someone come out for us, because we didn't want McPhillips to come back out when we had an issue. The plumber that came out stated that it will happen again because of the way it was installed. They said they would've done it differently.

My husband insisted we give McPhillip's another chance to make it right. They just sent us a bill for $99, which included a 20% discount. This should've been taken care of from the start. You need to back your work, and return customers REPEATED phone calls.

Had to get our plumbing worked on and even though it was a stressful situation, the dispatcher Megan that I talked to made up for it! She was so nice & informative about what was going on & how to help! Would definitely recommend to others the company and their customer service!

McPhillips installed a new HVAC system for my mom’s home. We were very happy with the work completed. The entire system was installed in one day and they cleaned up everything. I would like to thank Paul Adams for working with us and answering all my questions throughout the process. I highly recommend using McPhillips for your HVAC needs.