HVAC reviews in Cleves, Ohio

We called Anderson because, of course, our AC was out. We had several calls out to other repair services in the area since it was a hot day, and most of the estimated response times were either late in the day or the following day.

Another company ended up arriving early, so we immediately called Anderson back and told them to cancel the service call—this was at least an hour, if not two, in advance. Despite this, the Anderson service technicians still showed up. We explained that we had already called dispatch and cancelled the request. The technician stated he hadn’t been notified and admitted that there have been communication issues in the past.

A week or two later, we received a service call bill for over $100. It should be noted that the dispatcher never mentioned a service call fee, and the technicians never entered our house or even looked at our AC unit—no actual work was done. We called and explained the situation and that we had cancelled well in advance. The woman on the phone simply said, “We’ll look into it.”

Having multiple units in our home, Anderson Automatic always allows for enough time to properly care for our units - which keeps them running longer and efficiently. If there is a need for additional service, they always explain why - very professional company!

Our heat went out in the middle of the night!
We called and spoke to Joe that night and had a tech here the next morning! Our furnace needed replaced they called the office spoke with Zack and got us set up for a new install the following morning! Also helped us with financing and everything! Absolutely amazing crew from the first service tech, the installer, and Zack and Joe Meyer all absolutely amazing 10 out of 10 recommend using them for any of your HVAC needs!

Our aging furnace started to just put out cool air, with dropping temperatures in the house, and freezing temps outside. Anderson sent out a tech that same afternoon who informed us that the heat exchanger had blown, and the CO levels were dangerous, thankfully being vented out of the house, but apt to cause a fire if furnace was left on. Raymond informed us that the furnace had to be turned off, and that he would arrange for a new furnace install the next morning. The install team, with Steve and guys were at our home early in the AM, and went to work replacing the old and putting in the new Carrier. They were patient, informative, polite, and insistent on cleaning up any mess! They also refused to install 2 furnaces that they had brought which were damaged, so went to the Carrier facility to find one that looked good. They also showed me what exactly they had installed with the new furnace, its details, etc etc. We've used this company for over 20 years, and have been pleased with their competence and honesty.

Our carbon monoxide alarm went off this afternoon and Anderson came out in less than an hour. They are installing a new furnace tomorrow. I’ve been a customer for at least 15 years and trust them completely. Their technicians are always competent and courteous. This is the kind of service you want when the temperatures are below freezing.

Highly recommend this company, they came on top as for pricing and quality equipment for our church back when we was in the market for replacing our A/C and Heating systems. This company is not only professional but very efficient, reliable and very respectful. West Side Baptist Church is very grateful for this company and the employees that served to help our building be restored to comfort.

Anderson Automatic has been a member of our "family of fixers" for almost 25 years. We've purchased our furnace(s) from them and they routinely maintain them. Their technicians are absolutely top notch in terms of knowledge and customer care.
We always know we are getting quality work and cannot recommend them highly enough!