Water Damage Restoration reviews in Cleves, Ohio

We discovered water in our basement at 8 pm on a Friday evening (sump pump failure). Brandon and Matt arrived within an hour of our call to Brock. They cheerfully moved furniture, took away the padding and left fans to dry out the basement. THANKS a million.

Tim Baker was one of the most professional person that we have had from Brock Restoration. He took care of everything that we needed done.
Thank you for sending Tim
Barbara Gaston

Tim and Rodney with Brock Restoration did a great job with helping me with some water damage issues. They were polite, professional, and all around just great to work with and I absolutely will be using Brock in the future.

At the end of March my house had a cracked pipe that flooded our entire kitchen and needs complete restoration. It's been very difficult to even get someone out to our house to even give us an estimate. This was one of the companies that we had contacted. The guy came out May 3rd and we haven't heard back since for an estimate even though we've reached out multiple times. Feel like mine and my family's time has been wasted.

my home caught on fire, no were to live, my wife and kids were out of town so i moved to a hotel, Brock restoration came and helped clean the damage up. They didn’t just clean my home but they painted my walls. when i came home from the hotel i was amazed. love the service and help!!!! saved my life. thanks

Adam and Kyle were great to work with. We had an interior pipe burst sending water everywhere. They responded quickly and set up fans and dehumidifiers to dry the area thoroughly.

This is the second time I have had to use Brock Restoration. Tim and Rodney were the ultimate professionals. They arrived on time and truly took care of the situation. This is a company that knows what they are doing and takes care of their clients. Thanks Brock Restoration, Tim and Rodney.

Tim Baker and Rodney were our technicians and were very helpful and knowledgeable about the water damage we had due to recent flooding of our basement. They were efficient and answered all of our questions. We are really grateful for their time and expertise!

Brock is very knowledgeable and are great to work with. They saved me a lot of money by informing me about the water under my kitchen laminate floor that wasn't apparent to me. I just thought it was my basement ceiling that was damaged from the leaking refrigerator.

Tim and Rodney were great! Called them after hours regarding a large leak at the apartment community I manage and they came out right away and took care of the extraction in a professional and speedy fashion! Their follow up was also top notch! Highly recommend! Thanks guys!

What customer service is all about! Professional, fast and responsive, explanation with details of what they were doing and the owner?, went above and beyond to make sure my personal experience was a the best and one I would talk about. Would definitely use them again and the only company I would refer to anyone. Keep doing what you do Brock Restoration!

I want to thank all of you so much for working with me on this. This was my first experience with a homeowner claim, and you all made the experience so easy for me. You were able to come out to cover the roof the same day and explained the process in a way that made it easy for me to follow. I appreciate you going the extra mile to meet the Insurnace appraiser to also help guide me, so I understood what he was talking about. Tom kept in touch through the whole process, even with the Covid 19 slowing down the inside end of the repair. He was in constant contact and I never felt that I was being left in the dark. I never had to worry what the next step would be. The roof and inside job turned out amazing. I know this was a small-scale job for your company, but never once did I feel like I was less important than more major jobs. It was a pleasure working with everyone at your company.
Sincerely,
Karen Butler

Tim and Rodney did an excellent job saving the gym floor where I work. Our roof was damaged during a storm and caused water damage to the gym floor. They were very professional and punctual. Thanks Brock Restoration!

Tim and Rodney from Brock Restoration did a excellent job on my water extraction issue .This is the second time we worked with them and they were so professional and made our residents feel real comfortable while they were in their home. Five star service with a smile. Thanks Guys

I called Brock the Tuesday after Christmas for a client with burst pipes, as did so many others. They got a team out the next day helped with the clean up, set several fans and dehumidifiers. They returned a few days later to collect their equipment and removed the many bags of water soaked carpeting, drywall, insulation, etc. I always think of Brock for my clients with property restoration needs. Thanks Brock & team for helping my people.

I would just like to give my kudos to Brock Restoration and two guys that came out Rodney and Tim. They're both very professional and upbeat especially since they had just finished with what they thought was there last call for the day. The two of them are very good at there profession. I would definitely recommend Brock Restoration for any of my restoration needs.

Thanks Rodney and Tim!

After our sewer backed up we were in need of a restoration company to come in, clean, tear out and repair all damaged and soiled items. The company quickly came out to assess the damage. I was told it looked like 3-4 thousand dollars worth of work, and that I should receive the formal estimate within a few days. I called 3 days later and was told I would receive a call back. Then the weekend passed and I inquired again on Monday. Again, I was told I would receive a call back. I called again on Wednesday and again I was told I would receive a call back. It has now been 8 days since the employee came out and I still haven't received an estimate or a call back.

Today I called a local company trying to get an estimate and explained my experience with Brock Restoration. The local company stated that since my husband had already removed all backed up sewage, bleached surfaces and dried the basement out, that essentially our job had a lower profit margin than other clean-up jobs. Thus, he understood why the company was blowing us off. Essentially more money could be made elsewhere.

I would have preferred a candid response from the company stating that they didn't want our business, versus the terrible customer service received and waiting we had to ensue.

It was bad enough to have to be sheltering in place because of Covid 19 and the Stay Safe Ohio Order from Governor DeWine and the Ohio Department of Health but on top of all that a line of thunderstorms caused our basement to flood. The first call with Brock Restoration was reassuring and refreshing. Jennifer was personable, kind, and more importantly listened patiently as I rambled and described our situation. She was accommodating and quickly scheduled a time for the Brock team to respond that was timely and convenient for us. Mark, Tim, Danny, Rodney, Pat, and Brandon not only provided an excellent service, they went above and beyond to make suggestions and recommendations based upon the items that were potentially salvageable and items that were to be disposed of. We ended up with a clean, dry, sanitized basement and I feel like I got some additional education along the way. Thank you to everyone who was a part of the process, you all did an excellent job!

We had a lot of water damage in our newly finished basement from a drain pipe backup -- I will say there were quick to arrive, got the water out and removed the flooring. Luckily, our insurance company covered everything. Our issues were more with the restoration part of the process. In the beginning we asked if we would need to remove any of the drywall and each person said we would have to wait and ask someone else. They also initially weren't going to replace any of the trim even though it had obviously pulled away from the wall. Eventually, they did decide to cut some of the drywall up 2 feet and replace trim. It took quite a while to get it done, then the quality of the drywall repair was not that great. They painted before sanding appropriately and we had to call the supervisor out to look. He said he would send a new team. They were better, but for some reason painted flat paint over what I had (satin), even though I gave them the exact paint color I had bought. The walls still were not patched in some places and you can kind of tell where they cut if you look closely and one of the walls is painted the wrong color in the corner which I fixed. The carpet was another story. I specifically gave them the carpet and padding I had bought. They said they get the same thing from another supplier but it was the same. I specifically told them I had bought the thickest padding and I wanted the exact same thing when it was replaced and I was assured that would be the case. When the guy came to install the carpet, I again asked him is this the exact same padding and he said "yes, ma'am". When the job was finished and I walked on it the first time I could tell right away it wasn't as thick. Again, I had to call the supervisor who came out and looked at it and said he would replace the padding. So we waited another couple weeks. The guy came back and replaced the padding. There is also vinyl plank flooring that had to be removed and replaced. I can say the person who installed it was okay, but left a small triangular piece around the toilet that he cut incorrectly instead of fixing it and also left a gap in between two boards that we had to have fixed. They cut the vinyl too short for the doorway entries, and so put clear caulk in hopes we wouldn't notice. We will be taking those up and fixing. So, for 1600 sq ft of vinyl and 2 rooms of carpet and some quarter round trim the total insurance had to pay for the repair was around $13,000 (not including the $6000 for the initial cleanup). I definitely would not use them again, I would take the option of taking the cash from the insurance company and hiring the people I had do the work initially. All in all, it looks okay to people who didn't see it before the damage and took 4 1/2 months to complete.

I just want to say how impressed I am! We are in the process of selling our condo and we are literally in pending status and there was accident with the couple that lived above us and there was water damage to our ceiling. They responded and got to our condo within an hour (11pm) and within 4 days the fixed the problem and now we are on track still to complete our appraisal. They were professional and understanding of how quickly we needed to move. Matt was very helpful and flexible while finishing our ceiling and painting. I do highly recommend.

Brock restoration stole items from our home and removed items that they were not supposed to and billed us for cleaning items that were supposed to be non salvageable! It was bad enough that we lost our home and everything in it,,but then to be ripped off and stolen from on top of it!! No I will not retract this statement,just because you have no record of my name doesn't mean it didn't happen,,the job was in someone else's name!