All reviews for Professional Gutter & Drain

Disappointed. I waited three weeks for them to come out and was underwhelmed by the finished product.

My downspout drains were over overflowing from poor initial installation, incorrect adapter size, and the ground settling.

I was promised a “2 man crew in a fully equipped truck” in my initial email appointment. When they arrived, they seemed averse to fixing the issue, stating it was difficult to fix and change the type of downspout adapters I had. They told me they only had 3-4 adapters and that I would need to go to Lowe’s and fix the other ones myself.

When they left they said, “great news, we were able to fix all of them.” However, when I inspected the work after they left, it looks like 3 adapters still needed replaced. In addition, their solution to pull 2 downspouts away from the house to “make it work” is less elegant than I had expected from a company that advertises as being the best in Columbus.

Ultimately, I wish I just did the work myself with the help of a friend and a YouTube how to.

I had Professional Gutter & Drain out for both gutter cleaning and drain line cleaning / inspection.

Communication leading up to appointments was good, but the service performed was less than adequate.

Drain Line Service - crew came out and inspected my lines finding debris in several of the lines (OK with this). The issue arose as the crew made no attempt to clean or flush debris, indicated to me that the lines were collapsed and there was nothing they could do. Not satisfied with their effort - I was able to use my own shop-vac and create enough suction to clear debris from the line (something they should have been able to do without question given the specialty tools they can utilize vs. my shop-vac). While I will ultimately need some of the lines in question replaced - I won't utilize this company.

Gutter Service - crew came out when I was not home (as they indicated was OK).
From their invoice on services they will provide: "We will dispatch a two man crew in a fully equipped truck to clean out all debris and obstructions from your gutters and downspouts. If necessary, we will add fasteners, tighten screws, re-nail gutter spikes and ensure system set to drain."

Also from the invoice on the work they completed: "Completed a full clean and tune service of the entire gutter and downspout
system, removing debris and obstructions throughout accordingly. Checked the pitch of the gutter system to ensure set to drain accordingly. Removed heavy debris from the entire gutter system. Checked all downspouts to ensure free of clogs, removing debris from front garage and porch. Repitched gutter on garage to correct flow. Resecured all loose hangers/spikes to ensure gutters are secure. Installed 4 splash guards throughout to eliminate overflow.

When I came home I found that multiple downspouts were still hanging from house and had not been secured (even though they indicated they had completed the work). I was able to call and get a crew back out to finish the job for this.

A couple of days after their service, a downspout was heavily leaking water and seemed to be compromised. I again not satisfied, got on a ladder and took apart the downspout to find heavy clogging / debris from a spout they clearly did not attempt to clear / remove debris from (even though again, they had indicated in the invoice they had). At this point given my frustration with them, I finished their work and did not call for further service as did not want them back to the house.

Oh and those 'splash guards' they installed without permission? Another $48 on the bill.

The work is good overall, including new gutters and guards and the new downspout drains. There is one issue now, after the downspout installation, that was never an issue before. It took multiple calls to get them out to look at this issue and they have indicated they cannot/will not resolve. I don’t believe we should be required to hire a roofer to fix a problem created by the spouting installation. How can this company consider a job complete when there is an outstanding issue

I do not recommend using this company. They say they specialize in underground drain repair. They were suppose to do a 2 hour job to fix a downspout. It turned into a 4 day job! They cut our septic line in 3 places! Still not fixed. Alan Chamberlain (supposedly the boss) will not return calls or answer emails. We had to turn the water off to our house 7 days ago. Still not fixed.

Horrible company that will basically steal your money. Hired to clean gutters and downspouts, spent more time in trucks on phone than working. Just blew leaves from gutters with blower, left a mess on ground and didn't clean a single downspout. If that is the type of gutter cleaning you want I am certain the neighborhood kids could do a better job for far less than these thieves charge. I would rate negative stars if I could.

Adam, your facts are inaccurate. Your company was to clean downspouts. Your crew member who returned to speak with the board, immediately said he had no authority to make decisions (as we were told). The owner or manager was supposed to attend. In fact, that crew left a gutter full of debris that same day after inspecting it. The crew member also told me how downspouts were cleaned. I can assure you with 100% certainty as I work from home in a front office that faces multiple units. Your crews NEVER removed or inspected a single downspout in the surrounding units. My neighbor commented also commented to me, that those guys didn't do much! Not just me who noticed the inadequate job. When the crews left, there were still bushes growing out of the gutters, that doesn't happen overnight. Your pictures, you sent pages of undocumented photographs, no indicated what unit, what was wrong, just pictures. Your crew members said that is how the system does it. Useless to say the least. While you might try to come across as a responsive company, your quickest response is from monitoring Google reviews. Because you sure responded quickly to my comments. Which you did that with the work you perform. I will not retract my comments and would encourage others to look elsewhere.

You stated, "We value the trust of the communities we serve and take the opportunity to make right where warranted." They are so important you send a crew that immediately states they have no authority to make any decisions, they are just there to listen. They didn't do any work, just listen. If a community is that important and is complaining about your quality, I think it would warrant a more appropriate response.

By the way, Margo just started managing this project this week. She has no firsthand experience with this situation she is simply relaying messages.

This company installed gutters onto my home with full knowledge that they would not function correctly either out of laziness or ineptitude. Now they just want to sell me more services to fix the issue that they claim exists, but did not bother to mention when they installed the gutters. After several attempts to have them correct the issue under warranty they have opted to just stop responding. I will now be forced to contract a new vendor to correct their work with 2 years left on the warranty before the side of my home and/or foundation faces permanent damage

This is the worst experience I have ever dealt with. These people are completely unprofessional and liars. Upon the removal of my old gutters that their team was carelessly ripping off, the damaged the Fascia metal and snapped it in half, causing all of my soffits to fall out. I let them know within 2 hours of the install that they damaged my property and they did not care at all. They said it wasnt their problem, even though its clear they caused the damage. Now I am being quoted over 1000 dollars to fix their mistake. Absolute joke of a company and I will be lawyering up.

They don't honor their warranty. Specifically John Keiter, the service Manager doesn't honor the warranty.

This place has a lot of great reviews which is why we chose them. Unfortunately it seems when they don't do a good job their 5 year workmanship warranty won't be honored.

We got a new roof installed in fall of 2022 by another business and the gutters were installed in spring of 2023 by Professional Gutters & Drain. Our main concern was a downspout by the west side of our home that had the drain running out to the street crushed by a tree.

We removed the tree, got a new drain to the street installed and new gutters done by PG&D. Since that was our focus we didn't pay close enough attention to the installation of the gutters. Last spring we noticed what looked like a waterfall of rain coming down the side of our home to the foundation. This started our journey to try and get them fixed with this company.

We have been speaking with PG&D for a few months now trying to get them to fix the issue. They blamed the roof instillation for why the gutters are not draining correctly. They said the drip edge is not long enough. This is hard for us to believe because we are only having issues on one side of the house, and the drip edge is the some everywhere we look. We verified with them if they could have fixed the drip edge issue for us which they said they could.

We ask them if this is something they could fix and they could clearly identify the issue why the drip edge wasn't fixed during the installation of the gutters in the first place.

This is clearly a workmanship issues which our warranty with them would cover. Instead of responding to our questions. They have chosen to ghost us and refuse to have any further communications with us even though we are still in warranty.

We've considered taking them to small claims court but the amount of effort and money that would go into it isn't worth what we paid for the gutters in the first place. We're having great roofing and restorations come out and repair the work that they have refused to fix.

This company may be a great company but that's only if you get lucky enough that they do the job right the first time. They don't honor their warranty and clearly do not care about customer service.

I've attached a photo showing where the rain is running down the side of our house and now down through our foundation which would lead to long-term damages if we don't do something.