Home Services reviews in Columbus, Ohio

Hired them to deep clean my apartment to help me get my deposit back. Needless to say, I got my deposit back 🙌

The cleaned my place in OTE, showed up on time, and left my place spotless. With two kiddos they are a huge help. I HATE cleaning the fridge so I love how I could add that on and people always miss the microwave so I was pleased to see it was completed without asking. Will definitely rebook.

They cleaned my parents house over in Columbus and did a great job. They came on time, cleaned well, and were done within maybe an hour or two tops.

I am leaving this review because what I experienced today was completely unacceptable, dangerously negligent, and could have resulted in a very serious injury.

Your crew was servicing an apartment above mine when I went outside my home with my dog. I am disabled and use a wheelchair for mobility. As I had only moved approximately 4–5 feet from my own doorway, one of your workers blindly threw or dropped a massive heavy carpet cleaning hose (approximately 10 inches in diameter) over the upper-level railing without checking whether anyone was below.

That hose missed hitting me in the face/head by mere inches to perhaps a foot.

Let that sink in.

A heavy industrial hose being thrown blindly from an upper level nearly struck a disabled person in a wheelchair directly in the face.

Had that made contact, the outcome could have been catastrophic — facial trauma, head injury, neck injury, being knocked from my wheelchair, or worse.

What makes this even more disturbing is the response afterward.

When the worker came downstairs to retrieve the hose, I immediately addressed how dangerous and unacceptable what had just happened was. His response was essentially a dismissive, unconcerned “oh well, I’m sorry,” with zero urgency, zero accountability, and no indication that he understood the severity of what just occurred.

This was not a harmless mistake.

This was reckless negligence and a complete failure of basic jobsite safety awareness.

When working above occupied residences, you do NOT blindly throw heavy equipment over railings without confirming the area below is clear. That is common sense. That is basic safety. That is the absolute bare minimum expectation for any professional crew working around residents.

If this is how your employees operate around customers and neighboring residents, people deserve to know.

I sincerely hope management takes this seriously before someone is actually injured next time.

Great company

Noray

Excellent work! Fast and courteous.

Do a good job but always trying to upsell services.

On time, very reliable, excellent service, and fast

Always do a great job for our apartment community.

Great employees and they do a wonderful job cleaning carpets.

They always did amazing work and on time at my apartment property's

The technician was friendly and did a great job removing the water from my apartment but he was suppose to comeback and deodorize my apartment 2days later hasn't shown and when I called the clerk lied and was rude as hell and just hung up on me horrible service never recommending them and hope they shut down

My apartment is fountain place apartments you can call the office and ask we've been trying to call for days and get this resolved

We use One-Way at a lot of my properties. They are always nice, professional and make sure the job is complete. I would highly recommend them to anyone.

Great company. Always on time, always get the job done right. There is only one way to get your carpets clean and that is one way restoration. Thank you for all you do! We appreciate it very much!

Old style van. Driving down route 28 in Milford. Rocks flung at my windshield from the old van. No mud flaps.... Do they inspect their vehicles before and after driving? Called and let them know damage to my windshield. I know its on me yet if they had mid flaps... This would have been avoided

Horrible service. They lied about what they did at our apartment When they were here. Was suppose to clean the carpets after the apartment above us cause our apartment to be flooded. Two days later When they finally showed up at 930 at night. All they did was get a little bit of water out of the hallway. Which was still wet after they left. They left the bedroom window wide opwn with pets in the apartment, anyone could have climbed right on in since we live on the ground floor. Then they told the apartment complex they cleaned the carpets and evwn moved furniture. They did none of that. They are a bunch of liars that don't do what they are being paid to do. Horrible service horrible.company and rude ass people

Such friendly guys and they did such an awesome job on my carpet! It looks like brand new and they were really fast as well! Five stars hands down!!

These people will lie for an extra buck. They inspected my apartments carpet that was already cleaned via carpet cleaner before move out and they claimed "Due to excessive urine and damage to carpet rec. replacement." This caused me to be charged a hefty move out fine even though there was no urine what so ever in the carpet. I am an adult with a 4 year old that was potty trained when she was 2, and have never had any pets. There is no way there was urine on the carpet. When trying to get into contact with the owner the receptionist gave me the run around and hung up on me. They don't care because they already got paid off of their lie and the apartment complex doesn't care (brentwood lakes) because they expect me to pay. When you move out of any apartment double check if these people are lying to get an extra buck out of the long run, because in the end you will be the one who gets screwed over. If you rent from a place that uses this place as a carpet cleaner place beware, they will make up anything so they can charge the apartment complex extra and that will trickle down to you.

The apartment complex I live at uses these guys to clean the carpets in our buildings. Every single time I request the carpet in my apartment to be cleaned, the guys that come from One Way (usually 2) are friendly, upbeat, efficient, and quick! Thank you for sending quality workers to come into my home and treat it and myself respectfully and have a good time doing it!

I'm a property manager who has lost two move ins because they don't show up. Claims I'm not on the schedule but when I talked to the assistant Christine she stats that I was on the schedule. I was offered a free cleaning this time. It doesnt make up for the loss of a move in. I'm taking my business to a more reliable company