House Cleaning reviews in Columbus, Ohio

Lovella has done a wonderful job cleaning our home. She's thorough,efficient, friendly, and very professional. I’ve been using this company for years now

Amazing and quick work by Carrie Romero. Incredibly friendly and respectful, and great with our animals too.

I have been using this Cleaning Service for five years, and I have been very pleased with my experience with real world cleaning services. There have never been any problems, but if I need to talk to anyone at the main office, they are very quick to understand the issue and help. All the people who have come here to clean have done a fabulous job. I like to have the same person to come every time and we have had Brandi for two years. Brandi is really good to work with. Our HOME SPARKLES!

Jasmin always does a great job! The office looks great each time she’s here.

I've been a longtime customer of Real World Cleaning Services of Columbus and have always been very satisfied with the services provided. Every cleaner I've had has been thorough, professional and courteous. I highly recommend Real World Cleaning Services for anyone who needs a good clean.

Carrie always does a wonderful job, it's a joy to have her in our home and I can always trust that she will be thorough and thoughtful

Carrie R. always leaves our home perfectly clean and tidy. I’m often at work when she comes by but it’s easy to tell when she’s been here because everything is nice and clean, which is always a delight!

We had our home cleaned for the first time yesterday and Jackie and Maria did a great job! We have two golden retrievers which shed quite a bit, and there wasn’t a dog hair in site! The bathroom felt extra clean as well. Thank you so much Jackie and Maria!

Melissa and Khloe did such a wonderful job on our home! It’s such a nice feeling coming home to cleanliness after a long day. We appreciate you!

They're online. Scheduling is nice and easy, their call center has been responsive to rescheduling when needed.

Shout out to Joseph who has been cleaning my house for a couple months and doing a great job.

We adore Jasmin! She’s very professional and kind and is thorough with her job. Always full of good energy whenever she comes to our office.

Jody and Amanda clean my apartment twice a month and do a great job! I especially appreciate them letting me know their arrival time in advance so we are not in each other's way.

My husband bought me a gift card for Christmas which I didn’t ask for or want. I am very pregnant and they refused to give a refund for the amount so that I could buy necessities for myself and the baby. Completely unreasonable to not give a refund for services that are not scheduled or rendered. They would rather not allow a family to buy baby essentials and keep my money for no reason other than their “terms.” No integrity as a business.

Brandi with RWC has always done a fantastic job cleaning our home. She's on time, very conscientious, and has a great personality. I would recommend Brandi and RWC anytime! They are so easy to work with.

I want to start this review by noting that my apartment wasn't spotless before the cleaning service arrived—I had some boxes and clutter, which I communicated when booking. However, this does not excuse the poor quality of cleaning I experienced.
When the cleaner arrived, she seemed unprepared and uncertain about what to do. I created a checklist and helped her get started, encouraging her to reach out with any questions. Unfortunately, she never did.
Upon returning home after being told the cleaning was completed, I was shocked to find that my apartment was still dirty. During my initial walk-through, I noticed several issues. For instance, the shelves in my living room were untouched, leaving papers and clutter behind. I didn't expect perfection, but I did expect at least a basic tidying up. My desk was ignored, with food and trash still scattered around. Instead of using the container I provided for pill bottles, they were carelessly tossed into a drawer.
The cleaner did not wipe down my desk, leaving visible dust and dirt. There was a noticeable mess on the floor next to my bookshelf, and the area around my dog’s kennel, which I specifically mentioned, was left untouched as well.
In my bedroom, I found dirty clothes, dog toys, chargers, and pens thrown onto my bed. Things worsened when I found my brand-new towels, still with tags, tossed onto the pile of dirty laundry on my bed. This was frustrating and unacceptable. When I confronted the cleaner, she claimed I had asked her to put everything on the bed. That’s absolutely not what I said. I had to clarify what items weren’t trash, including fly swatters and my dog’s toys. I feared she would still throw it away so I placed a few items on my bed.
In the bathroom, I was shocked to see a vent hanging open, which poses a potential hazard.
I asked her to clean off my bed, but I had to intervene multiple times as she ignored empty hampers and containers I provided for sorting. She carelessly tossed items into a hamper without checking. Even while I was folding towels, she neglected to assist and threw my clothes on the floor. When we got to my sheets, she seemed confused about what to do next, and I had to take over. Frustrated, I ended the walkthrough, I just wanted her out of my apartment.
Here’s a summary of major issues:
- Floors weren’t swept or mopped properly.
- Dirty spots remained on floors and baseboards.
- Empty boxes I mentioned were ignored.
- My living room desk was left dirty, with food and trash.
- Items were left in random spots throughout the living room.
- Everything in my room was tossed onto the bed.
- The bed wasn’t made.
- New towels were mixed with dirty laundry.
- Shelves were cluttered and dirty.
- Items were improperly stored in drawers.
- A dusty air filter was neglected.
- Trash was left under a small kitchen shelf.
- Furniture was not cleaned and had dirt and stains.
- A plastic TV tray was left dirty and covered in pet hair.
- A metal bathroom vent was left hanging open.
As I write this, I continue to find neglected areas. This was, without a doubt, the worst cleaning I’ve ever received. I expected to return to a fresh, clean apartment but instead find myself having to clean up after someone who is supposed to be a professional. I will be posting photos to document the state of my apartment after the cleaning.
I do not recommend this company. I have emailed them, hoping for a resolution; otherwise I will dispute the charges with my bank.

We’re thrilled with Real World Cleaning. We didn’t realize how much our old service had slipped until now. Carrie cleaned our house today and did an incredible job. Highly recommend any day!

We love Keenan! He’s been cleaning our home for the past couple of years, and he does an amazing job. Even our crazy dog loves him, always giving him kisses when he comes. They are also super easy to work with when I have to move the schedule around. They are also competitively priced!

Jasmin did an outstanding job! She was friendly, professional, and incredibly thorough. The office was left spotless and looked better than ever. Her attention to detail and positive attitude made the entire experience smooth and stress-free. I highly recommend Jasmin for anyone looking for reliable, high-quality cleaning services!

Keenian has been our regular cleaner and he’s absolutely excellent. He’s reliable, professional, and consistently leaves our home looking spotless. You can see the pride he takes in his work — every visit is thorough, and he always checks in to make sure everything meets our expectations. We really appreciate his consistency and the care he puts into every detail.

Highly recommend asking for Keenian.

Jessica always does an amazing job! I love that the team lets you know when they are on their way and exactly what time they will arrive. Every clean over the past year has been done with great attention to detail. I would highly recommend Jess!

I cannot say enough about the quality of the cleaning my home receives each and every time Keenian is here. His attention to detail coupled the thought and care he dedicates to his work yield a degree of cleanliness I couldn’t be more grateful to come home to.

In addition to his amazing work, he is so wonderful with my timid, skittish lab. He has consistently made efforts to be patient with her, allowing her to warm up to him at her own pace—which is something that is very important to me. She now loves seeing him and goes straight to him for pets when he arrives!

20/10 recommend!