All reviews for Fire & Ice Heating and Air Conditioning

The AC went out on a sweltering July day, but Fire & Ice sent someone over right away - Technician Mike was fantastic, explaining everything in detail and answering all my questions. The problem turned out to be a communication issue between my systems, which he easily fixed. I'm extremely happy with the service.

When it's time for my furnace maintenance check, scheduled every year as part of my plan, Fire & Ice sends Carlos Martinez again, who knows his stuff - both my brand and the job. He's been great both times this year, a rare find in an industry where service can be hit or miss. I'm glad to have them on speed dial, highly recommend their business.

This customer had a positive experience with the home services business. The technician was pleasant and animal-friendly, quickly gaining my dog's trust. When I asked questions, he provided clear explanations. He arrived on time, worked efficiently, and suggested additional services without being pushy. Overall, he's a great asset to their team.

Alex fixed my family's AC unit flawlessly - he was spot on with his diagnosis, explained everything clearly, and provided top-notch advice on maintenance. Not only did the repair get done quickly, but we haven't had any issues since then. Alex has a great work ethic and genuinely cares about his customers. I'd definitely call him back if we ever need anything else.

It took some time for Gabriel Ramos to identify the issue with my furnace during his maintenance inspection, but once he did, he was thorough in explaining the parts that needed replacing and why. He was extremely polite and walked me through my options, including his own opinion. As a long-time customer of Fire and Ice, I've always appreciated their honest service, which has been consistently reliable over 14 years.

Our experience with Fire & Ice was the standout among many services we hired for our home. They were incredibly professional and communicative. The quality of their work was exceptional, with a focus on meticulous details that went above and beyond what we expected. We're extremely pleased with everything.

Carlos, Eric, and Stephen quickly fitted out a replacement system for me and had it up and running in no time. They showed great professionalism and courtesy throughout the process. The result is superb, with a fantastic job done. Overall, I'm extremely pleased with my new system and the service provided by Fire & Ice.

Kai and Gene delivered top-notch service, working efficiently with minimal disruption. They left the site spotless and ensured all work was completed to satisfaction. Their professionalism is unparalleled – I highly recommend them for any future projects.

My interaction with Michael Moore was spot on today. He showed up right on time, looked super professional, and was extremely courteous. The moment he arrived, he took care of business by covering his boots with booties - that set a great tone for the visit. Our conversation during the thermostat install was top-notch; he explained what he was doing as he went along, making me feel at ease. Thanks for a smooth experience, Michael - you really made an impression 😎

I'm thoroughly impressed with Young's work. He repaired our furnace with exceptional care, showcasing kindness, a positive demeanor, extensive expertise, and a strong commitment to his job. What set him apart was his patience in explaining the process and ensuring I understood the issues and solutions. The extra effort to replace parts that needed it further demonstrated his dedication. His thoroughness is truly appreciated.

This guy is top-notch, hands down the best - I've dealt with other companies before who just try to sell you something on the spot, like some snake oil salesman. Mike comes out and tells it like it is, no fluff, just straight answers about what's really going on with your heating system. If you need HVAC work done, start here first, trust me.

Carlos showed up on time, looked the part, and acted with integrity. He didn't try to sell us a solution for a problem we didn't have - he took a closer look and figured out what was going on. His advice was sound and reasonable, no upselling or fluff. The company's communication was top-notch too - they fit us in the day after I called, which was a big relief.

Overall, Carlos did a great job and gave us good value for our money.

Tim Campbell's service was top-notch. He put me at ease with his warm demeanor and explained everything clearly, allowing me to grasp the facts myself. Unlike some other technicians I've had, who just finished the job and left, Tim took the time to educate me thoroughly. His expertise and genuine enthusiasm for his work were impressive. What set him apart was not just his technical knowledge but also his kindness and dedication to his craft. Overall, he exceeded my expectations, making Fire & Ice's service stand out from others I've used.

Berry fixed my broken furnace efficiently. When it started failing, he came right away and figured out what was wrong fast. He walked me through everything clearly so I understood what was going on. I'm very happy with the service - Berry did an excellent job from start to finish and would highly recommend him to anyone needing help with their heating system.

My experience with Fire & Ice Heating and Air Conditioning was outstanding. I started by reaching out to them about my old air conditioning unit, which had been on the fritz for ages. The initial call with Patti went smoothly, and Harry arrived promptly to assess the situation.

Given the age of the unit and the cost of replacing the R22 coolant, I decided to start an HVAC replacement project with Fire & Ice. Harry explained the process in detail, and his professionalism was impressive from the get-go.

When Shane came out, he listened carefully to my concerns (I was desperate for a quieter unit since it's right above the main living area on a slab) and provided me with options and pros and cons of heat pumps. I felt confident moving forward with the Rheem system, which included replacing an old noisy furnace.

The installation crew - Billy, Hassen, and Ricardo - got to work early and were able to identify a corroded water heater that was well past its service life. They waited for a new one to arrive and managed to install it in the tight space. Their dedication to their work was evident throughout the day, which lasted late into the evening.

The attention to detail was exceptional - from cleaning up before and after the installation to taking precautions like covering me from potential burns and tightening loose connections. The finished product looks great, as shown in the photos.

I also appreciated the financing process, where Shane and Danielle were efficient and helpful. Overall, I'm thrilled with my decision to hire Fire & Ice Heating and Air Conditioning. After waiting for a long time due to various costs, it was worth it to upgrade my system.

I had a critical issue in my basement that required immediate attention - installing a new hot water heater and replacing the main drain. Tim from Fire & Ice arrived late Friday afternoon but offered to return Saturday to complete the work. His estimate was spot on, and he worked with impressive competence and efficiency. I'm thoroughly impressed with his professionalism and honesty. He's now my go-to plumber for future needs - thanks to his exceptional service.

My technician was very knowledgeable and friendly. He clearly explained the issue with my water tank and suggested a fix, as well as helped me secure financing. His professionalism impressed me - he's definitely the kind of service you want.

The team delivered a top-notch replacement of our old HVAC system with a brand-new one. The job took all day, even in freezing temperatures. Once the new furnace kicked in, our home's temperature shot up from chilly to comfortable in a remarkably short 30 minutes. Eric and his crew kept us informed every step of the way.

We recently hired David Marghella for a furnace inspection, and the experience was solid. He arrived quickly and got straight to work, checking everything thoroughly. His demeanor was friendly and professional throughout. When we asked about something he wasn't sure of, he admitted it upfront and moved on - a refreshing honesty. He also took the time to explain how to adjust our thermostat, which was helpful to know.

We'd been putting off replacing our furnace and AC for as long as we could, but when our old furnace finally gave out, repairs were no longer feasible. That's when Fire and Ice stepped in to help. From the start, our interaction with Scott, our sales representative, was seamless - he presented us with options without being pushy at all.

The prices seemed reasonable, especially considering the scope of work involved. With temperatures plummeting this week, we needed a new furnace installed ASAP, which is exactly what Fire and Ice delivered. Two technicians arrived promptly to install our units and got the job done efficiently. The end result was impressive - I'm grateful for their professionalism and would wholeheartedly recommend them - an exceptional experience all around!

I was pleasantly surprised by the level of care shown by Fire and Ice when dealing with a challenging issue. In an era where exceptional customer service feels like a rarity, this company truly stands out.

From my initial call to the final resolution, every interaction with Fire and Ice was characterized by genuine empathy and attentiveness. The team demonstrated a remarkable ability to listen without rushing me off the phone or treating me as just another case number.

The entire crew - from General Manager Annette to Service Manager Joe, and particularly Justin who played a pivotal role throughout the process - went above and beyond to ensure my concerns were heard and addressed. The technicians, Mike, Gabe, and Eric, were professional, friendly, and took the time to explain everything clearly, making sure I felt comfortable each step of the way.

What's impressive is that this level of compassion extends from leadership to every tech in the field. In a world where great customer service feels like a luxury, Fire and Ice has shown me that it's still possible when leadership prioritizes real compassion. I never once felt like just another job - I felt truly valued.

I want to extend my gratitude to Annette, Joe, Justin, Mike, Gabe, Eric, and the entire Fire and Ice team for turning a stressful situation into an overwhelmingly positive one. They've earned a customer for life, and I'll be recommending them to everyone I know!

The technician who came to my home, identified as Mitchell from Fire and Ice, is a shining example of someone who takes ownership of their work. When my furnace stopped working during the worst part of December, he quickly pinpointed not just the obvious problem but also the underlying electrical issue that had been causing trouble for months. What impressed me most was his unwillingness to accept "good enough" - instead of rushing off after fixing the initial issue, he took extra time to thoroughly inspect the fire vents and air quality system. This level of dedication is rare in a service technician, and it's clear that Mitchell truly cares about his customers' comfort and well-being. His work ethic reflects positively on Fire and Ice as an entire company, making them highly recommended for emergency situations like mine.