All reviews for Doc Thompson Plumbing

Holden evaluated our plumbing issue quickly and made recommendations to resolve it once we receive needed parts. Richard has also done plumbing and gas work for us. Both technicians are top-notch. This company serves our home plumbing needs very well.

The representative was friendly and accommodating to my needs with moving furniture to access panels. Although the information provided regarding my leaking faucet was incorrect, the overall experience was ok, even providing estimates for tools I may need to fix additional issues that he noticed. It would be nice if technicians were in uniform to make it easier to recognize.

He said oh this will be expensive, well over 10k. I never got the actual estimate from a plumber. Would not recommend this company. Waste of time

Stay away, far away. I had a terrible experience with this company who was hired by my general contractor for a large kitchen and bath remodel. There were recurring instances of me being overcharged, and either incomplete or shoddy work. Do yourself a favor, find another plumber, please. I don't understand how they have so many positive reviews.

If I could give zero stars I would. I would watch out for how crooked these people actually are. My girlfriend has a rental and the tub faucet had a leak. She’s calls Doc Thompson Plumbing to come check it out. They come and supposedly replaced the faucet handle and proceed to charge her card for $420 when she told them specifically in text mind you not to charge anything until an itemized bill was sent on what they did and charges for each. Needless to say they charge her card and the very next day the faucet is leaking again and she calls them to advise. They go back and then proceed to tell her she needs a new hot water tank, pressure regulation valve, thermal expansion tank and new faucet that was over $2300+ what they already charged her to not fix the issue. Well me, a total amateur, went over to look at what they did. Took the handle off which was still the original mind you and the internals were still the originals except for the plastic piece that attaches to handle. So I take the whole internal part out and go to Home Depot and buy the part for $66 and went back to install. Haven’t had an issue since. Then we try and get a manager to call us back to refund her money bc they never fixed the issue and then lie to her about needing over $2300 more work done when it was fixed with a $66 part. Liars and cheats and when I spoke to the receptionist Jamie after calling 2 days in a row to get a manager, she wouldn’t relay the message on and then proceeds to tell me if I’m going to get a lawyer then just go ahead and do that bc we’re not refunding her money. Sad sad business practices. At this point I will be sending to BBB and also pursuing further legal action since we have every text and all documents provided by them when it was all lies to get more money out of a customer. Stay away if you don’t want scammed.

I needed a tub drain and shower valve replaced. I had all the parts needed for the install. I even cut an access point on the back side of the bathroom for easy access. He wanted $795.67 for 2 hours of work. Two hours of work those were his words. So that means he is charging roughly $397.84 per hour. That’s crazy to me.

I’m sure your company does good work and I understand that certain jobs require specialized tools, this was not the case. There could be many factors that go into quoting a job but this job did not require what you explained. I wish you look and happy holidays.

Had them out to provide an estimate on a sewer line repair and discussed our situation over the phone asking if we could get an estimate on repairs. We made an appointment and we're told it would be $49. They came on site performed a review and then told us it was $227 for the camera review of our line. It cost over 4 times what we were told over the phone and on top of that it's been 5 days and no written recommendations for repair or estimate.

We had a competitor come to provide an estimate and they have called back with multiple options and a written estimate the same day. While I am still waiting to hear back from Doc Thompson. I can't recommend

EDIT: In response, it was not clear, which was one thing but also means we paid 227 to never even get the estimate. The increased expense should have been mentioned when discussed on phone as how else would they have looked at the sewer?

Just wanted to let you know I had a memorable encounter with one of your drivers today. Apparently, my refusal to turn right on red was simply too much for him to bear — because next thing I know, he’s honking like he’s auditioning for a marching band and then giving me the ol’ one-finger salute as we cruised down the next block together.
Now, I totally get it — we all have our moments behind the wheel. Maybe he just needed a snack or a coffee refill. But since your company name was proudly displayed on the truck, I figured I’d share the experience in the spirit of good-natured feedback (and traffic therapy).
No hard feelings — just thought you might want to give him a gentle reminder that your brand looks a lot better with all five fingers in the air.