The Local Plumber LLC

Shamus Strap technician was professional, efficient & timely. Job well done on my choice of a premium toilet.

I am very happy with my experience using The Local Plumber. Everything about the experience was high quality. I spoke with several members of the team, including the owner, customer service/assistance, and the assigned plumber. Every single member of the team was top-notch. It's very clear they run a high-performance operation at this firm and take quality very seriously.

Starting from initial reach-out, I spoke w/ someone immediately, and the customer support person Travis was an amazing communicator. Very polite and professional and was highly responsive. He came out and did the walk through and helped build a quote. He consulted with me on several approaches for my project so I could tailor the approach to what I ultimately decided would be best.

Also, all in all a great guy.

They were able to schedule me quickly (I actually delayed the date because I had to order hardware).

On the day that the install job was done, I was assigned Cole Huckaby as my plumber. He was an excellent and courteous communicator, and I felt very comfortable having him in my home. It was obvious he cared a great deal.

Cole went above and beyond MULTIPLE times during my project. He ran into an issue with my basement rough-in that was a rare/unusual event, and instead of throwing up his hands, he called up to the other senior plumbers on the team and they brainstormed a solution. Ultimately they got it done.

There were multiple custom aspects of the work that Cole was happy to accomplish for me. Again, this guy went above and beyond I'd count at least 4 times during the scope of this project (roughly half day project).

He did a great job on the install and replacements, and he made sure to clean up diligently (and CONFIRMED with me if it was clean enough) after he completed.

Furthermore, we have 5 inches of snow outside right now. Cole made sure to take his shoes on and off constantly as needed to make sure our home stayed clean and tidy, adding to the difficulty of the job. He never once complained and he was proactive about this.

I'd absolutely recommend The Local Plumber, and for that matter big shout out to Travis my support rep and Cole my plumber (and Trevor the principle plumber). Great operation guys.

Reliable and reasonable pricing. This is the second time I used their service. Very responsive . Cole Huckaby is very knowledgeable and did a perfect job. Highly recommend them for any plumbing work and they don’t upsell anything. I had to fix my RDL Backflow unit and they did a great job. Travis was able to identify the problem from images I sent thru Text and it was total 30 min work but we ran into some issues and my pipe was missing some parts. They came back again the same week and fixed it without any additional charges.