AIM Green Restoration

Very professional and timely! Made a tough situation a lot easier to deal with. Highly recommend!

Aim Green is who we’ll going with and recommending for any water restoration work going forward. We worked with Isaiah, Mack and Dominique, all of whom did great work at a much lower price than the competition and were honest, communicative, friendly and punctual throughout the entire process. After our experience with Roto Rooter, I was worried that it would be impossible to find a good local water restoration company and I was glad I was wrong. Here’s how things went for us:

We had a water leak from a broken seal in our garbage disposal and initially went with Roto Rooter to address the water damage. RR sent someone that evening (after a plumber who did great work, see our other review) who gave us a very rough estimate but no contract, and had us sign something which he claimed did not put us on the hook for actual payment. We saw only excerpts of text that we signed. Afterward, we got the full contract, a document we had never been shown, with our signatures applied to a promise to pay a minimum of $4,000 for their services. This number seemed suspiciously tied to our deductible. When a technician arrived the next day — about 8 hours later than scheduled, to figure out what actually had to be done — he described a much smaller scale project than what we had been told about by the first , but nevertheless asserted that we owed the company what was in the contract: a minimum $4,000. He also refused to conduct the work in a manner where we would have to get a new estimate and give consent if the project ballooned in cost. We decided not to go with RR but feared we would not be able to find another company on short notice. We also worried that these practices might be the norm for water restoration services.

Luckily, we were able to get in contact with Isaiah of Aim Green the same evening. He came out within an hour and gave us an estimate of about a quarter of what RR had quoted us for the same work, giving us the same diagnosis and explanation of their reasoning as the RR technician. I was nervous at first when Isaiah asked me what my deductible was after what RR had done, but he went on to say that he was asking because we probably wouldn’t need to make a claim with our insurance due to the small scale of the project. That was the first sign that we could trust his company. The second was when I asked what would happen if the work had to escalate if his initial attempts to remove the moisture didn’t work. Isaiah seemed surprised that I had to ask this and said that they would of course check with us and give us a new estimate before doing any further work. We decided to hire his company.

Isaiah had his crew come in with the equipment about an hour or so later and the moisture issues from the leak were alleviated within two days. He called and scheduled a time to collect the equipment on the second day, and arrived promptly. This might seem like a simple thing but the fact that Isaiah charged us what he quoted, came when he said he would, and never tried to hide the terms of the contract from us seem to be things you can’t take for granted in this industry.

After doing the work at a very reasonable price, Isaiah called Mack and Dominique to come out to fix damage to the cabinets below our sink. Just as with Isaiah, these workers were also cordial, honest and did great work.

Not only do I have no regrets working with Aim Green, I’m relieved to know they’re around. I plan to recommend them to anyone else I know who needs water restoration services in the future.

This company and its entire crew of gentlemen were amazing! Thru were available almost immediately and amazing with communication! Isaiah was just fantastic—cannot say enough good things about his level of professionalism! They were all so pleasant polite and so quick to help! We had to have our entire kitchen flooring and most of cabinets removed due to a leak issue. They tried to disrupt as little as possible while doing so. We had a couple of little problems arise from this situation and they dropped everything to rush out and help us! Very grateful for their hard work and upmost professionalism.I don’t know where we would be without their incredible job!!