HVAC reviews in Dalton, Ohio

I don’t know all the technical terms, but we needed a reputable company and they came out to our house first thing Monday morning! We felt important and appreciated your sense of urgency. Within 24 hours our concerns were answered! Thanks for that and we will recommend Shanklin Heating and Air to others!

When I first contacted your company and spoke with Melissa, she was very helpful and arranging everything for me she was very informative polite and made me feel like I was part of a family affair. And then when Brandon H came to service the air conditioning unit he took the time to look over everything and to advise me not only for this particular service on the AC unit that stopped working, but on other issues within the house thank you very much for your outstanding services

Tommy was a great technician. Took time to explain his work and performed it professionally. Mellissa was very helpful setting up the appointment. First time using Shanklin and definitely will in the future.

They were very nice and great to work with. The 2 installers for my new furnace and Ac were super knowledgeable and after the install I had a issue with the manufacturing of the ac until and they came back right away and decided to order some replacement parts to fix the issue. Overall I will recommend them to my clients as I am a Realtor.

Noah and his helper did a fantastic job keeping me informed and my house clean.
Would recommend Shanklin to anyone!

Melissa provided great customer service!

When Tom C. came out for my service call he was very friendly. He was very thorough when inspecting my furnace and explained in detail the issue I was having with my furnace.

Shanklin was easy to work with when scheduling an appointment, however their confirmation system wasn’t working and I had to call and make sure they received my request. They texted to confirm the day before, called when they were enroute, and arrived on time. Trevon explained the process thoroughly, and he worked diligently to service my furnace. He took pictures and shared the photos with me. He also cleaned up following the service.

Our technician, Brandon, was on time, efficient and pleasant. Took time to explain replacement of a worn part and checked to make sure all heating vents were open, of which one was not, surprisingly! Also showed us where to shut off a vent to basement during summer to allow more air through upstairs vents since the basement is naturally cool already. Thank you, Brandon!

Steve was awesome! Installed an EV charger and 10 overhead lighting fixtures. Super nice guy, very competent, reasonably priced. Will definitely use on future projects!

Tommy inspected and tuned my furnace. He was thorough and informed me of what he was doing and why he was doing it. He offered some recommendations and showed me pictures.
I was very pleased with his service call.

Great job. Our geothermal unit was making an awful sound. We were afraid the motor was failing and it was going to be an expensive repair. Gabriel came out and quickly found the problem and fixed it and a very reasonable price. Great service extremely happy!

Rickey Andrew and Noah were very professional and explained what was being installed. I would be proud to have all three of them represent my company and Shanklin should be too. Nice job to all 3 guys and service was top notch as usual.

Great job by Craig G! I am so thankful and blessed to have my air by on at this time. Thank you so much Craig G and I have been going through so much with my health, but he comes back the next day to get my air back on. After calling and looking for the part for my air conditioner that was going bad. Thank you so much and God bless you! Psalm 107:1

Always such professional service in many years that we have had the pleasure of dealing with Shanklin, having new furnace installed which is so much more efficient and eventually also needing a new a/c unit the quality and honest pricing in my opinion is actually second to having the pleasure of dealing with really nice and intelligent employees they are very courteous and respectful of your home.
Do yourself a favor and call Shanklin’s if and when you have issues they can help you with high quality products and good people

Shanklin had a cancellation and got us in three days before we had originally scheduled our appointment. Their tech was on-time, courteous, and comprehensive. He did a great job explaining our issue, repairing it, and advising us on how to prevent it again in the future.

Gavin did an exceptional job! He was also kind, courteous, and took time to explain things to me in an unhurried way.

Steve arrived before 9 this morning to repair the light fixture holding a red light to colorfully illuminate our garage for Christmas. He completed the task in less than 15 minutes. I am very pleased that I was not charged. Merry Christmas.

Very knowledgeable and kind! Did a very thorough inspection. Explained well the correct function of our system and the reasons for repairs needed. I would highly recommend Shanklin and Tom C. the service pro.

Noah and Kara from Shanklin spent the afternoon cleaning our duct work. They took great care with our home, they were polite and informative. Highly recommend this company and this team. Every step, from initial contact, quote, scheduling, and service work was so professional. This company prioritizes service!

Brandon is both skilled and personable. He was doing the annual furnace cleaning and checkup and due to recent courses taken informed me of some hazards that needed attention. Knowing that Shanklin supports continuing education for workers makes me confident that the job will be well done! Thanks, Brandon and Shanklin!

Lack of communication or even a response from the team at Shanklin...My grandmother in-law had gotten $10K+ worth of work done at her house several months back including a hot water tank, and new HVAC system. She had complained about an extreme lack of water pressure since they installed a hot water tank. So, a month or so removed from the work done, I called Shanklin on her behalf and arranged an appointment. From my conversation with the rep, I understood that the inspection would be complimentary given the work that had just been done. Unfortunately, they charged her $125 for the service tech to say "yeah, you need a plumber" and 15 minutes of his time with nothing done.

Fast forward to today, after repeated attempts to talk with somebody about the issue, my calls have been getting passed around and nobody has wanted to handle the issue or even communicate at all about my concerns. I'm sure the work they did was solid, but I am disappointed in their lack of communication or care for my concern in charging someone on a fixed-income $125 for nothing.