Appliance Repair reviews in Dublin, Ohio

I was very upset that I had told the schedule person that I had to cancel due to needing a Monday repair
They said we can reschedule you but didn’t tell me I had to do it through and
Very disturbing now that I’m not covered for replacement
The man however couldn’t have been any nicer and tried his best to be helpful
Would use him again

Professional......Personable......Repair was completed in a timely manner. Benny L. would get my recommendation if you need your appliances repaired. Fair Price...

Paid $130 for them to show up an hour late and say we don't know what's wrong.

Bennie visited our home twice, the first time to diagnose the problem with our oven and the second to install a new igniter. Both times, he was professional in his work and cheerful in his manner. He was the model that we wish all other repairmen and technicians would follow! 5+ stars!

Took day off from work for appointment to repair washer and no one showed. Two hours after appointment time I contacted them and was told by virtual assistant that I would have to reschedule. I declined and would not recommend them. Wasted a day.

Zero stars...I provided specific problem and also provided model number and serial number to enable tech to come out prepared to fix my washer! Did not have part nor did he communicate that he would probably not have part to fix on 1st trip. I scheduled Sears over Jack's appliance because I was led to believe they could fix today but they could not. Plus I mentioned that Jack's tech said he could come out Monday and fix for $280 and tech said over phone it was the pump. I felt mislead and taken advantage of!!

The experience with Sears repair service was terrible. I will never use them again.
They only use AI to communicate. It is impossible to talk to a human.
No show appointments and very high prices.
The repair man ( Eric )was very nice.

We have never had a service professional that worked so diligently to help us.
Gregory went above and beyond to diagnose the source of our problem. All parts of the refrigerator were inspected . Thank you, Gregory for your very capable and excellent service! You totally amazed us!

Ben was prompt courteous & professional.
However, the issue isn’t resolved. The F8 & E4 are still sounding an alarm

Eric has exceeded my expectations.

He arrived early and completed diagnostics and ensured that I understood my machine problem.
I would recommend Eric to my friends and family.

Great work ethic and excellent communication skills.

Thank you Kurt for your excellent communication and smooth resolution to our leaking washer 💞 Appreciate you sir!

Technician was excellent — went beyond expectations for us! He was prompt, kind and caring. Thank you! He should be recognized for his wonderful service!

I highly recommend Eric for any service repair. He was on time, professional, quickly diagnosed the problem and completed the job in a timely manner.

I had them come out due to water leaking out of my HVAC unit. Technician cut my drain pipes told me to get a bucket for it and said that he is not a plumber. The pictures show that water is still dripping out of my HVAC unit. It wasn’t the drain line and I cannot get in touch with anybody to talk to me about this.
This was scheduled with my home warranty And looking at your receipt, this would’ve been $434 bill That fixed nothing in fact with him cutting my drain pipe he left me any worse position than I had him come out.

I had a plumber come out to follow up after this mess and he was blown away at what the Technician did and there was not even a clog where the Sears Technician claimed there was.
That was another $250.00 wasted fixing this guys mess.

This company is a joke, After they responded to my 1 star review I tried to follow up and there is no way to contact them. I see that they provide the same generic feedback and I see many others had a terrible experience of not being able to contact them regarding poor customer service.
The AI phone system and the AI chat bot on the website is very unhelpful.
As a last ditch effort I saw they had an address that is close to my location so I tried to go and visit them to talk to a manager or something to resolve my poor service appointment.
The location does not seem to exist.
I was assigned them by my Home Warranty Company. I will never use Sears Home Appliance again.

My repairman, Joselito, arrived on time, was polite and very helpful in discussing our refrigerator issues. His decades long history working for Sears seemed to give him ability to diagnose the problems quickly.

Kurt arrived on time, as designated. He was professionally focused. He has strong communication skills to explain what the issue was and how to correct it in the future.

Brandon was SO helpful. Went above and beyond. The company has an automated system that made it easy to track arrival time and he was super efficient and professional during the diagnostic visit. Will absolutely call them for future appliance repair needs.

Bennie was so nice and got our oven up and running pretty fast!

This is the firstd review I have ever left for just about anything. This was so so so bad. The tech cancelled after indicating they were on their way. I had to leave work to meet them. There is no person you can talk to... just an endless doom loop of AI not solving the problem.

As an edit to this review - they replied here they were sorry and to call an 800 # so they could make it right. The 800 # was the same AI intro I referenced above.

Although the Technicians have been very responsive, knowledgeable, and professional, a lot is desired from the warranty department communication. Our refrigerator problem is still not solved and has been going on since November 2024. Wrong parts delivered two times. Multiple visits and final decision to replace but still not done.

Recently, the magnatron coil went bad in microwave/oven combination. Diagnosis was quick. Technician ordered the part and a wrong part was delivered. He reordered. After few days of delays Technician came today, only to find out that it's Wrong again.

It's has been a month and in the meantime we bought a counter top microwave. We wait.

Branden listened to our explanation of the issue with our washer, thoroughly checked all components, providing great detail on how all parts and cycles worked. He also gave us tips on how to do regular cleaning and how to check for problems. Friendly expert service. I’m very happy we chose Sears Home Appliance Repair. Service call was within 24 hours - yay!