Home Builder reviews in Gahanna, Ohio

Nice location

The best homebuilder in Columbus!!

Great first home building experience! Our sales rep Amy was with us every step of the way.

Very nice homes, and if your lucky, I would be the one doing your plumbing. I have recently started plumbing Schottenstein homes and they are a very good, thourough builder!

Great builder, I love my home! I love that I got to pick out the finishes and am so happy how everything turned out. The entire staff was great to work with throughout the entire process.

This is worst builder I have ever experienced. They oversold houses without any plan of closing times. They don’t have any tentative time or no near time plan to finish homes. Not even started digging even after 6 months of contract sign. No reply to emails. If u sign y’ll stuck with them forever. Having no own home is better than buying from them.

Crack and leaking in our foundation of our 2 month old home. We filled out the information in the homeowners portal over a week ago and they still haven't responded. They said they would respond in 48 hours. When I called today, I couldn't leave a message and the recording told me to fill out a request in the portal. This is unacceptable!I finally called Wellington's office and they connected me with a company that can fix it in 5 weeks. In the meantime I get puddles in my basement.

New home built. Very poor workmanship. Roads in development are a mess and builder takes no responsibility for their condition. Would not recommend. This is what they consider a well build road in our neighborhood. It has only been in for three years!

I have yet to see a new development with roads that look this bad. We have yet to find one person In our Schottenstein development who is happy with the way our development looks. It is sad that the company does not take more pride in their final product. Shoddy workmanship and materials.

If you are building a house with this company that is in an HOA, I would definitely think again. Our community at Renner Park is not fully completed so Schottenstein Homes developer board has sole decision in HOA matters until 100% of the community is filled and the board is turned over to the community. We have had tremendous trouble with getting a fence approved. We just want our puppy to be safe outside and have a place to run around. If you plan on any home improvements quickly after moving in, I would likely go with another company or hope your community won’t have an HOA being governed by Schottenstein as the developer/board.

I am currently building with the company but their excuses for delaying the project is unfortunate. Over 4month of signing a contract, digging is yet to start. They seems to be professionals but there is too much room for improvement. At this point I have decided to look for a house to buy as I can't wait forever to closed schottenstein home.

Update 7/14/21. My initial post I gave schottenstein homes 2 stars. I am upgrading it to 3stars today dues to the speed of construction from May 14th when digging was done till today. I drive 30mins twice a week to see the progress. I must say I am satisfied and hope that the consistency will continue with compromising quality.

We just bought a brand new house and I have to say after this we will never buy new ever again. The issues we have had after moving in are not little things that anyone would just gloss over. Our first major issue was not having any heat on the entire north side of our house (in early February). Then we found out 3 out of 4 sinks were all loose and not caulked in place. We have a list of 30 items needing fixed still today. When I brought these issues up to Schottenstein their response was to defend themselves. Not once did they offer an apology or to make any of this right. My opinion is do not buy from this company. They use the cheapest contractors and home items to build houses possible then mark them up. This purchase has been the biggest regret of my life.
8/20/2020 update - I emailed HC twice to follow up on this and they never replied. Although it did take 3 months to get a reply to this post so I'm not surprised. 8/30/2020 - CEO of Schottenstein finally emailed me to tell me the house is great and all their houses are great. He said our heating issue was a small area, um no, 50% of 2600 square feet is a large area. Meanwhile, I can't get our stairs fixed that are cracking. Lot 16 Ballantrae, Firestone.

The most important thing to take away from this review is to hire an inspector for every step of the building process if you've already had the misfortune of signing with Schottenstein. If you're thinking about building with them, don't. The entire building process was a nightmare, they blamed covid, which apparently made them incapable of answering emails or questions. Once we were in our house, it was problem after problem. We have built a home before, so we knew to expect some issues. Our pipes were installed incorrectly and our finished basement flooded with sewage, our first floor flooring started pulling, separating and peeling, months into living there. Our yard flooded. We had to hire a painter to repaint, and the painter said it was likely only one coat as it was like painting drywall. Damaged wood, items from our walk through never taken care of, a sliding door that flooded into our subfloor just to name a few. Not only were issues not addressed, we received condescending answers that didn't address problems. Attached are pictures of issues that are still remaining in our house to this day as well as issues we had to fight tooth and nail to even get a response. We hired an attorney, an expensive solution to get any answers at all. We have spoken to the owner, and every level at Schottenstein, which tells you that they do not care. They brag about a homeowner portal for warranty work, but don't follow through on the repairs. Before writing this review I reached out one final time, and they still did not respond. RUN from this company.

This is an update to my previous review. After submitting the initial review, we heard back from Schottenstein Homes and our issues have been addressed, so I'm updating the rating from 1 to 3 stars.

We built a home in Renner Park 14 months ago. It's a nice home in a nice neighborhood. However, we have had several major issues with our home during this time. While we do like the home, we found the issues extremely frustrating and communication with Schottenstein Homes and their vendors has been challenging at times. We had to deal with no heat multiple times in the fall, no hot water (for 5 days!) in the winter, and a partially flooded basement this summer after our sump pump died.

With a newly built home, we expect it to be mostly trouble-free. We also had issues during the build process, which we feel could have been handled better. Having previously built a home with a different builder that we had a great experience with, we already had experience with the home building process, as well as expectations post-build.

As of today, all of our issues and concerns have been addressed. Schottenstein reimbursed us for the sump pump, which we appreciate. They also provided direct phone numbers that we can reach out to, should issues occur again in the future.

Schottenstein is AMAZING! They helped build the home of our dreams. High quality in every material. They went above and beyond to make sure we were aware of the building process. We are so thankful we picked them. Caryn was so helpful through the whole process. And Brandon makes sure you are informed of everything along the way.

We had a great experience building our home with Schottenstein. From our very first meeting with Shawn, the team was professional, transparent, and attentive to every detail. They guided us through the entire process — from design to completion — and made sure we felt supported every step of the way.

Mike, Nick, and Jake were wonderful to work with during the building process. They answered all of our questions and kept us updated. We felt respected and cared for during each of the inspections. We love our home!!