HVAC reviews in Galena, Ohio

Our technician did a great job of explaining everything to us and clarifying the services we did need and also didn't need. He was thoughtful and looking out for our best interests and we appreciate that a lot. That's great service!

Very pleased with the technician’s promptness and service. Would recommend Wise. No real reason not to give five stars except so far we’ve only called them for maintenance. Luckily we’ve not had any real problems to deal with.

I scheduled a furnace clean and check with Wise after purchasing a home in Galena. Their service was professional and friendly, on time, and thorough. Much appreciated!!

I have been using Wise Heating and Cooling for eight years and have always been satisfied with their service. I especially appreciated their efforts to find me the right products that are cost effective and fit my needs.

Wise handles our heating and cooling maintenance at our medical facility. They are reasonable, professional, and responsible. They have always acted promptly and professionally when we have called them.

Thank you Sarah and Steve’s Bartlett At wise heating and cooling! Two very nice people who worked fast getting our furnace back up and running. House Temperature dropped to 60 degrees , Sarah got a Technician to us the next day. Thank you!!!! Don Peterson 11/15/19

We have had Steve service our air conditioner for the last 3 years. He is always on time, friendly, knowledgable and someone I've learned to count on! We've been so happy with his help!

Steve was very courteous and friendly. Worked quickly and efficiently while walking me through what he was doing and tips on how to keep our A/C unit clean. Very happy first time customer.

We were very satisfied with the professionalism demonstrated during the entire process of replacing our AC unit. Price was very fair..We had contacted 2 other companies and they saved us over S 1,500 dollars..They also arrived on time and completed the job in the time frame promised...

Wise Cooling and Heating technician Stevens Bartlett has serviced our system and is a great technician. He is professional, knowledgeable, pleasant, great to work with and always on time for appointments. I recommend Wise and Stevens highly.

My family has been with Wise Heating & Cooling since 2006 and would never use anyone else. Chris and his staff are amazing and truly care about the clients as if they were family. Very trustworthy and inexpensive.

Have used them multiple times most recently they installed a new furnace system in my rental property. Very helpful with any questions I've had and more than willing to work with you to achieve the desired result. Would definitely recommend their service.

I had an evening AC outage. Phil arrived within the hour and fixed the situation. Company was so impressive I signed up for the maintenance program. Both Phil and Susan were friendly and professional. I've used many heating and cooling services and this one is right at the top.

They responded quickly to my email request. Service worker communicated ahead of schedule to let me know when he would be at my home. He was very thorough with his explanation of what the problem was for my AC unit. I Felt like I got my money’s worth from this company. Thank you for fixing my AC.

I have 2 systems purchased and installed by WISE. The install was a 3 out of 5 stars because of some glitches that needed fixed later. Also, the installers scratched a doorway opening that is still a eyesore to look at, with no offer to repair.

The price for my two units wasn’t cheap, but do think it was fair. I did not want another cheap HVAC system, like the one I replaced. The high efficiency Trane that was installed has saved me money already. Price is a 4 out of 5.

As for “after the purchase” treatment? 5 out of 5! This is the metric, to me, that really counts. Stuff goes wrong all the time when dealing with unique installs. i understand that. But the importance of sticking by your work and your product, is something that I want to tell people about. Yes the install had issues that caused more issues. But WISE stood by it, even 3+ years after the install.

Lastly, the service and technicians are a 5 out of 5. What anyone wants is a honest and well qualified service person to take care of you after the sale when you have issues. I’ve had several different fellows in to service my 2 units, and I’m extremely impressed with their efficiency, level of skill and honesty - be sure to ask for Steve for your service work.

If I had to do it all over again, I would still purchase my HVAC from WISE.

Wise Heating and Cooling did a great job installing a new furnace and central air conditioning. We had never had central air and our furnace was over 50 years old. We are really enjoying central air!

Adam was fantastic understanding my needs and helped find the right solution. The installation team operated efficiently and did a great job. They were extremely friendly and easy to work with. WILL recommend to friends.

Several years ago we need to have a new heating oil furnace installed. Wise come out and installed the furnace.

This year the furnace started making noise and so I called to see about having someone come out.

They no longer support the furnace they sold me. The person I spoke to was courteous and tried to find someone to help me, but bottom line they don't support it any longer.

Wise Heating and Cooling have been managing my furnace, AC, and heat pump for approximately 5 years.
Their services have been wonderful - they are prompt, professional, courteous, skilled, and down-to-earth.
I would highly recommend them to anyone needing their services.
Maria S Calderone DVM

The employees at Wise Heating and Cooling are prompt and very personable. I was given a detailed explanation of what work would be done and was very pleased with the outcome! I have used Wise for a couple of years and and plan to use them in the years to come.

Bought a Trane furnace from Wise H&C about 5 years ago. The igniter has been going bad just about every year. When the igniter goes bad, there is no heat. Turns out Trane admits that the furnace motherboard needs to be replaced to fix the problem of the igniter failing so often. Wise charged me $234 to change the igniter AGAIN and then charged me $150 to replace the motherboard. All labor. $384 to fix a defective product. The technician was great but it is wrong to charge customers money to fix defective products. UPDATE: After a discussion with Wise, they refunded me the money that they charged me for labor.

05/06/20 UPDATE: Trane thermostat kicked out another error code (it does this every year) so I called Wise since they sold me the unit and have been servicing it. The lady said there is a note on my account to not service the address any longer due to an unpaid invoice? So after they agreed to make the aforementioned issue right a year ago and not charge me the labor to fix an ignitor that goes bad every year, they then blacklisted my account from being serviced. This is appalling. Wise does not stand by the products they install. When they fail and you expect them to do the right thing, they treat you as a non-paying customer. Do not do business with this company. When the equipment that they sell you breaks every year and you hold them accountable to fixing it, they blacklist you. What kind of business operates this way? Wise does.