Window Installation reviews in Galloway, Ohio

Having reached out to two companies and had some serious concerns with one and zero communication from the other, I found Jackson Egress Windows.

Having read their reviews, I filled out a contact form and Paul contacted me very quickly.

I explained what I needed and as I have some disability issues, it was important that we got it right straight off the bat. Paul made the whole process
simple and straight forward. He was timely in his communications and I knew I had made the right choice.

Today the team arrived on time, very friendly guys
and they got straight to work. Top service, I will definitely recommend this company and we're looking at putting in a second.

Thanks guys, that was a great experience.

The Jackson Egress team did an incredible job on our egress window! They kept in contact even after a year from the initial communication. They were also very flexible with the way we wanted to communicate as well as our situation because we wanted a high-end, custom Pella window installed. Custom ordering the window well for the unusual size was not a problem for them either.

Although the install got delayed for several days due to weather, they still got in for the install as soon as they could. The install turned out way better than we were expecting. The install team was also extremely knowledgeable, professional, and courteous/respectful. They required little intervention/assistance by me to include the studs I already had installed from my bedroom finish. They cut them to the length they needed to be for framing out the window which made it easier on me. They also cleaned up after themselves and were able to work around a sprinkler head that just happened to be in the worst spot!

It's also worth noting that the company cares about their employees and this was apparent by not only the way the owner talked about his team, but also that he wanted to work around a previous activity they already had planned during their time off. There is a lot to be said for companies that treat their employees this well and I truly appreciate and support them for doing this.

There's very few companies that I hire for work that leave me completely satisfied but Jackson Egress is one of those businesses that left me feeling satisfied like that and like the work was well worth the money!

I normally never do any kind of feedback but my experience with Jackson Egress Windows and the product was outstanding. The process of getting an estimate was a little different - no one came out to the house; you do it online with photos of the project area. I received an email with the information needed to complete the process and sign an agreement electronically. It didn't take them too long to schedule the Egress window to be installed. The day of, the team arrived on time, worked quickly and efficiently. They even painted the outside of the window frame. After installation, one of the team showed us how the window worked. We are thrilled with our experience and highly recommend Jackson Egress Windows. We now feel safe to have a bedroom in our basement. Thank you for such an excellent product and experience!!

Jackson Egress was easy to work with. The quote process was simple and no-nonsense. The installers showed up on time, explained what they would be doing, and did a good job with their work. We are happy with the two window wells that Jackson Egress dug and installed at our home. I've already recommended them to coworkers.

Jackson Egress Windows deserves 5 stars plus! It was actually a very easy process in selecting the type of egress window. After contacting them, they sent me an email of their products and prices and I sent them pictures of the location of where I wanted my egress window with a couple measurements and then I answered a few simple questions. For real, it was that easy! I signed the contract via email, they showed up on time, they worked hard, they put plywood down to put excess dirt on to keep my yard from being a mess, they were very particular on the inside as well by making an enclosed “booth” made of plastic to keep any dust, etc contained, and the 5 guys that came worked great together and valued their work, and they also made me feel like a valued customer! I read reviews before choosing this company and looked them up on the BBB website. I had 2 other estimates from 2 other companies. I chose Jackson because of the positive reviews I read, but what set them aside from the other 2 companies for me was the professionalism that Jackson Egress Windows showed. They are top notch in responding to any questions or concerns and I believe they truly care about their business. They took no short cuts and they leave your outside and inside looking like they had never been there. I have never had such an easy experience. I recommend them, no complaints for me! One more thing, the installation was done about one month ago and it has rained hard a few times and no water leaks!

I had an egress window installed this morning and I was so happy with everything. From the beginning of the process and reaching out to Jonathan, he was very communicative and had very prompt responses which I appreciated. He answered all of my questions and made sure I had all of the necessary information. Justin and his crew showed up around 7:45 and finished around 11:30. They were professional, kind, and very efficient! They did a fantastic job. They cleaned everything up nicely after they completed the work. My husband and I are so happy we decided to install an egress window. The basement is so much brighter! It really makes a huge difference. The window is very high quality and very easy to open, and I love the stone view option we chose. It was a fair price too! I highly recommend using Jackson Egress Windows, you will be very pleased!

I needed to get two things done in my finished basement:
1. Fix a leak in the concrete wall
2. Have an egress installed

I called two large basement contractors and both came out to the house, inspected the work that needed to be performed and gave me an estimate. I felt comfortable with the wall repair but I was not sure that either company had the experience to install an egress. When I have and egress installed, I will be cutting into the concrete wall and that is really scary.

When I finally decided on a contractor, they told me that they would be subcontracting to a third party. Not an option for me.
My wife did a search on companies that install egresses and she found Jackson with a 4.9 so I contacted them.

They did not come out and inspect the house. They asked me to just send pictures of the inside and outside which I did. Without even being present, the owner told me that I might have to get the gas line moved. Two other companies actually stood next to the gas meter and never picked up on the fact that I might have to get it moved. I realized I was dealing with a company that does egress installation for a living. I ended up not having to get the gas line moved. They even provided excellent consultation on which window to install.

Jackson Egress was on time on the installation day. It took about 4 hours. It has been over six months and I am very, very happy with the final result. I would recommend them without hesitation. There was no mess inside. I had finished walls and carpet. None of it required cleaning or replacement after they were finished. I would use them again.

I have included pictures of the wall before the project, after Jackson completed their work (they do not do finish work) and after i completed the finish work.

The egress window adds additional square footage to my house and provides a second exit when people are in the basement.

We reached out to Jackson Egress Windows to have two egress windows installed in our basement underneath our living room. They had a competitive quote that was very very close to another egress window installer but we went with Jackson Egress because of the product for the window well and the time frame to get it done. The crew that did the install was very professional and was done within a few hours. I would like to thank Jackson Egress for doing a very good job and working with us on the excavations. Thank you.