Swimming Pool Contractor reviews in Hilliard, Ohio

***After almost 4 years now, I want to update my review. Every year we have had to have repairs done to our system, whether this the fault of Omni, or the materials/equipment that they chose to install, we have had to repair many things, and now there is leak underground which makes the issues we had with the install seem minor. Either way, we knew that there would repairs, but not after 4 years. My recommendation would be do not use Omni.

We live in Mansfield, Ohio and were struggling to find a company to turn our backyard into are own resort. Omni came through and provided what we needed. We now have a place for all our family and neighbors to come hang out.

Mike is the guy to talk to!

Ask them if you want the best pool at your dream home

Too difficult to schedule appointments. It seems that they are randomly available "because the price is increasing next week". Choosing to go in a different direction with out the threat of a price increase.

Mike is professional and polite; he provides excellent information and options without being overwhelming.

Mike Werhan provides a professional and detailed analysis of what is needed. Highly recommend for anyone's pool or project

This company is a joke. I’ve scheduled an estimate twice and both times no one has showed up. Then, when I’ve called no one answers. Don’t waste your time with this company.

As with any large construction project, there are adversities to overcome. What separates Omniscapes is their ability to finish strong and ultimately give the customer what they envisioned.

Talk to Mike Werhan! He's trustworthy, knowledgable and I highly recommend him to anyone looking for help with their pool project!

Omni Pools and Scapes did a fantastic job. Brooks Williams was very easy and pleasant to work with.

I manage a property that Omni Pool & Scapes does the landscaping and snow removal for and Brooks Williams and their team is fantastic! I would recommend to anyone in the area in need of landscaping and snow removal services!

Todd and his crew were very professional and meticulous and took great care to save bushes and the grass if they could would highly recommend this crew to anybody wanting the job done right and quickly

Omni Pools are great to work with and they do so much more than pools. They can turn your backyard into your own private vacation spot!

Looking forward to enjoying next spring. There work is great. I highly recommend.

We did a very extensive pool and back yard renovation. They knocked it out of the ballpark. Very responsive to any issues that arose and made sure we were happy with the finished product. They created a resort like feel in the back yard and with the lack of travel because of Covid, the timing could not have been better. We are thrilled. Could not be happier or give a more glowing recommendation!

Omni took my old, warn out backyard and turned it into a place that I was proud to invite my family and friends to. They installed a two-tiered concrete patio and walkway in additional to a water feature and a built-in grill with a bar.

Alan, Janet & Brooks were such a pleasure to work with! They really are the heart & soul of the company. We had a very complex job & they did an amazing job with the finished product.

I have worked with Michael Werhan and found him to be a man of great integrity and very knowledgeable about the products he services as an account rep. I highly recommend him and his company Omni Pool to anyone seeking a pool or backyard recreational space.

We decided to hire Omni Pools in the Summer of 2019. We were told they would install our pool in the fall of 2019. They are just now attempting to pass a final inspection with my city today June 21st 2021. The design process was great. They gave us a design that was very nice and exactly what we wanted. The sales team really makes you feel like your hiring professionals. Everything went downhill after that.

They started the installation process in the worst possible month February of 2020. The very 1st day they came with the intention of digging the pool and installing the pool walls in one day. The crews were not interested in preparing my yard and no surveying was ever done. In the design the pool and new surrounding patio was completely level with my current covered patio. In reality they built the pool much higher than my original patio and we had to alter our design to have a step up to the pool area. No thought was put into preparing the patio at all untill after they already backfilled the footer. They did not dig the deep end properly on day one and spent weeks trying to hand dig it before having to bring an excavator back. Our "project supervisor" was a 20 something kid who we came to find had no experience and ours was his 1st pool. Our lead installer we came to find was a paver patio guy and it was his first pool as well. From the salesman, installers, customer service, to supervisor none of them are still with the company. Despite our great inspectors repeated warnings that the lines needed to be pressure tested before backfilling they told the inspector they had already done pressure tests on the plumbing and proceeded to pour the footer and backfill around the pool. They then hurried to pour the concrete before even having the pool dug correctly. The patio that they poured was so bad you could not even put a chair on it without wobbling. They buried the fire pit that we added almost completely in the concrete so that only the top row of stones still showed. They would have been fine leaving it that way but after a ton of complaining they did tear part of it out and re pour. Its still not fantastic. no where near the quality of our other patio. Now we get to the plumbing issues. They "finished the pool in May of 2020. They patched the brand new liner on installation but still we noticed water loss. Finally at the end of the summer of 2020 after many failed pressure tests with the city of Grove City they admitted the leak. They promised to do the repairs 1st thing in the Spring. I watched as they installed another pool in my neighborhood instead of repairing my problems. The only reason they actually came to do the repairs is because the City threatened to no longer allow them permits in our city and I threatened to draw on the bond and hire another company. So finally they are back digging up my yard again and repairing what they think is the problem.....still dont pass the pressure test. They tell me the drains are the problem so they drain the pool.....its not the drains so they drained and exposed the drains for no reason, put the liner back on and fill the pool all the while knowing that the way they plumbed the drains is not up to pool code. They then dug out the skimmer lines and repaired them which seems to have fixed our leak. The inspector comes back and does agree that the pressure test seemed to have gone fine but notices that they did not plumb the drains correctly. We then wait for almost another month while they are supposedly researching this issue. In the end the inspector will not pass the drains so they have to drain the pool, pull the liner....again, dig out and repair the drains, and re-fill the pool. We had many other issues, all of which will not fit into this review.

In the end Jason (the owner) does attempt to rectify the problems his crew continues to find. I will give him credit for that. Beware of Omni Pools and if you must hire them watch everything they do and do not let them pour concrete.

I would recommend Omni Pools for your pool plans. They worked efficiently and tirelessly to install my pool. Several times during the pool installation they went above and beyond what was stated in the contract. (Specifically Chip with the replacement of the stone walkway and placement of rocks dug up during excavation, and re-seeding and levelling of dirt in the backyard.) Correspondence and responses (via text and email) from the company were not always timely, hence the 4/5 rating from me. Nonetheless, we are quite happy with the final completed pool project, and again, would endorse them for your project. ML

Our patio project was completed on-time and on-budget. Beyond this, however, is the fact that the company was overall professional and communicative. My questions were answered in a timely fashion, and the whole installation process was very transparent throughout.