Reviews of local pros in Holland, Ohio

Last year i needed help with a property that my wife had that had alot of mold and structural damage. Mike came out to look at it even tho i had told him i just needed a quote for the sale of the house and did not plan on moving forward, he still came out and was professional and curtious. If i have a need in the future for any of the remediation or repair services that they offer, they would be the first to get my business.

We had them out when our sump pump aileed. Only partially flooded our basement. We asked for a firm estimate once they saw the extent of the water on the carpet. They called their supervisor, gave us an estimate. We approved them for the wor. They set up their equipment and said feel free to move it around. Came back several days later unannounced to pickup equipment. Aportion of the carpet was still damp. Charged $1300 over quoted price. When I complained, I was told it was a communication error with their employee. She would talk to her manager and they would call me back. I never got a call. They got their full amount from my insurance company. Terrible business.

Had a sewage backup into my old home and they were there same day within a few hours helping tear up carpet and remove the backup. Ended up using them again when I purchased my new home and found mold and they got it removed same day. Great people and great service would highly recommend using them!

ServPro of Bowling Green/West Lucas County is the best! They did a fantastic job of not only removing the water from a major flood that we have but they also removed all of the flooring that was ruined. They arrived very quickly after I called them and they were very patient in dealing with the slowness of my insurance company in receiving payment.

My interaction with ServPro was nothing short of a nightmare. Not only did the employees fail to provide the expected service, but they also crossed a line by stealing over $6000 worth of my belongings, including all of my rings. Trusting them to handle my property was a mistake that cost me dearly.

To add insult to injury, when I reached out to the owner seeking assistance and resolution for this egregious act committed by their employees, I was met with utter indifference and a complete refusal to take responsibility. Their lack of concern and unwillingness to address the situation speaks volumes about their commitment to customer satisfaction and basic ethics.

I cannot emphasize enough how disappointed and let down I am by ServPro. Their negligence in hiring trustworthy staff and their dismissive attitude towards customer grievances is inexcusable. I strongly advise anyone considering their services to think twice before entrusting them with anything of value. This experience has left me not only out of pocket but also deeply distrustful of this company and their practices.

We had a massive water leak in the main kitchen wall and it destroyed three rooms one of which was my kitchen! They came out assessed everything and were out in two days to take care of all the damage. It was a two-day process but probably could have been one if the boys on the crew didn’t come at 10 take lunch at noon and leave by 3. Overall amazing!

Every interaction we had with the people from Servpro, from phone calls to in-person visits, was top notch professional and friendly. They helped us with water clean up from a burst pipe in the basement and very much helped to make a stressful situation easier and less worrisome! Mike and his team responded on site very quickly and was able to remove the water fast and set up preventative measure to save us from further damage. Definitely recommend!!

This company is so wonderful! Stephen and his team were quick, punctual, and very thorough in their inspections and cleanup! We used this company to clean up a sewage backup in out laundry room, and the day we called, Stephen came out to inspect everything and determine the best course of action. He was able to make it out right away, and got everything cleaned up and ripped up in an hour! We ended up having another backup in the laundry room due to an unresolved clog in the drain pipe, and when we called Stephen and his team to come out and bring dehumidifiers, he didn't hesitate and they came out the next day with everything! He was very communicative, walked us through the whole process, and very willingly and easily worked around our schedules! I would highly recommend this company!

My mom had a house fire that we lost my dad in. This took place approximately 2 years ago. It was during covid and finding good crews was nearly impossible and I lived 2 hours from my parents. I still work and couldnt take on the job or i would have. We needed 1 bedroom repaired and the house just cleaned from smoke damage. The pictures are a few of many I took over the next month. The crew worked typically 3-4 hours a day. If they showed up. I should have kicked them out after the poor cleaning but was told the next crew would do the drywall and insulation for the bedroom. After a week, I couldnt take it any more. Look at the gaps in the drywall? Look at the gaps in the insulation. Look at the wall furnace. This furnace needed replaced and instead of turning it off and throwing it out, they yanked it away from the wall causing a gas leak. Emergency plumbing fixed this issue. Ended up getting another handy man in and at least the work got done in a timely matter. I contacted Servpros home office. We had a meeting with the local owner. Nothing really came of the meeting. Insurance company paid them because it was easier than going to court according to them. If my mom would have been paying them it would have been a different story. From the reviews they must have some good crews, it just wasnt the crew that we got.

The entire Servpro team has been amazing! Michael, Denaun and Marcellus went about and beyond to help get our issues under control. Such a relief to work with a great team!

This crew was amazing. We had our the interior of our RV cleaned and sanitized because of pest infiltration. The guys where very knowledgeable of our situation. They were very careful with our belongings. After they were finished they inspected their work two to three times and found areas need attention. GREAT job!!!!! Our RV looks, smells, and feels better than when it was new!!!

Excellent Service! The team showed up, they were very polite and respectful they stayed on task moved quickly, and were very thorough with the cleaning. I can’t say enough about my experience with Serv Pro.

The entire Servpro team was extremely professional and most of showed compassion when dealing with a flood in our basement. We had over 6 inches of water in a finished basement and Mike and his team were efficient and communicative throughout the weeks they were there. Every employee worked had and handled our possessions with care. They were all polite and friendly. I would recommend their clean-up services to anyone.

Servepro has been very friendly and professional to deal with! The most professional, nicest, friendly contractors came out to our house and remediated our mold problem in our attic. Thank you to all the staff I have dealt with Mike, Cheryl, Weldon, Mike H. and Alan. They went over above to help us!

Called customer service at 12:30pm and the woman I spoke with was so genuinely kind and helpful. She listened to my needs and offered a thorough explanation of services. She then gathered my information and within a few minutes was able to have a service member scheduled to arrive at about 3pm. Sure enough, at 3:10, serviceman Mike arrived. I gave him the rundown on what my concerns were and without hesitation he went down into my crawlspace and gave a thorough examination of the area. He explained everything he was seeing, and walked me through the next steps I should take to resolve my water/mold issue underneath my house. He, too, was so kind and helpful. I am so grateful for this team and will certainly be utilizing their service for all future needs!

The team at Servpro of Bowling Green/West Lucas was extremely helpful after a disaster in our home. Mike was there to assess the situation less than 24 hours after it happened; Welden and his crew started work the same afternoon. Everyone involved, including Cheryl at the office, was responsive, respectful, and were always there on time. The peace of mind having a team like this cannot be understated. We appreciate the hard work of all involved - hopefully we don't need to call you again any time soon!

- Jack & Hannah

Mike, other Mike, Welden, and Allen were all very professional and kind while assessing and treating the water damage in our house caused by another company. They took great care to not damage anything and were communicative about the process as they went about their work. They were all very pet friendly and mindful of my older cat, who liked them even though she is very picky. Their work is still on going, but I am very happy and satisfied with what they have accomplished so far

We had a severe sewer leak at my home in December. Had no idea where to start to get it cleaned to allow a plumber to solve our issue. The team here gave me all the info I needed to make a claim and get our property clean. The team was very professional and kept me well informed. I recommend Serv Pro of Holland for your cleanup needs!

The mitigation team did an excellent job from start to finish. They were prompt, professional, and thorough in addressing the damage. Everything was handled efficiently, and they kept me informed throughout the process. I really appreciated their attention to detail and commitment to quality work. Highly recommend their services!

My house looks great! Thanks, guys

Fast and friendly people, good prices. Thanks guys, awesome work.