Reviews of local pros in Lockbourne, Ohio

Be careful if you are considering this company as your builder. In my experience with them, the staff will make promises and statements that the ownership will not honor. I strongly recommend looking elsewhere if you want to have an actual custom home built. In my opinion, they seem to lack the ability and desire to do much more than make modifications to their standard plans.

Great builder!!! Made our first build an exceptional experience. They made the whole thing a lot easier than expected. Will use them again for my parents house and highly recommend them for Price, Customer Satisfaction, and more...

American Heritage was awesome to work with. We were able to work with one project manager through the entire build. We were able to easily modify a standard plan to fit what we wanted. The owner was involved in the process from Pre construction to the final walk through. We had visited several other builders prior to selecting AHH. These other builders used heavy sales tactics, and/or dismissed us as we did all lot prep. American Hertiage Homes we’re down to earth, and transparent. Thank you for being an honest builder and for our beautiful home!

We built our home in 2001 # 271 Believe in the scheme of Americans Heritages numbering plan. On poured Walls set to the correct grade and an amazing home. We are 15 years in the home and do not even have a crack in the drywall, which is unheard of. All the hardwood trim is as tight as the day we moved in, 6 panel doors the same. All appliances (Furnace, Hot Water Heater) are still 100% - and best of all NO SQUEAKY FLOORS.
If we would do it again - These are the guys !!!!

I was thrilled to begin building my first new house. Now after waiting on Bill Crum to finish it I have nothing but regrets. Greg, the main contractor was never on site when I stopped in. I only saw him when something was wrong and I requested we meet. One example is the dryer vent was not hooked up and the drywall was put up over it. I told Greg but he didn't believe me. He had me look through all my photos because he didn't want to take down a couple pieces of drywall. I insisted. I was correct. My tub was installed with a crack. Water poured through the ceiling to my bathroom below. Bill Crum went against manufacturer and industry standards that called for a complete replacement by only wanting to patch the tub even after being told I would only be able to use it as a shower due to iminate failure of the patch. He said I was making a mountain out of a mole hill. I paid to replace the tub with a steel tub and tile to avoid more issues with their inferior products. I told Bill I expect reimbursement for half the labor. He offered an insulting $350.00. My gutters have an inverted fall. Four people have looked at them just to waste my time taking off work. Bill himself came a few weeks ago. I refused to take off work again and meet him. My work order inquiries and emails to Bill are still going unanswered and nothing is being done to fix the gutters. I filed a complaint with the BIA only to have Bill tell me they would side with him. I guess we will see. Back door does not latch. Carpet company has never shown up and painting not finished. Ive put in numerous work orders and sent many emails. I posted a review on their Facebook page and it mysteriously disappeared along with another negative review from someone else. Do yourself a favor and go with another builder.

I'm surprised to see my review come back on your site since you took mine and another person's negative review down. Why would I accept a patch on my brand new bathtub in my brand new house? Your warranty team is a joke as is the BIA. You have never fixed the poor paint job that you, Bill Crum, stood in my side yard and stated "I get it. The paint job is bad". You've never looked at the wavy roof, fixed the gutter to which I had a dove build a nest in with no worries of it getting washed away since it doest drain, caulked where the siding was cut too short behind my electric box or done anything to make the bathroom right even after it cost me $6000.00 to fix. Good thing I paid to have the house inspected by OPIS since they are the ones that found the roof and siding issue. Not that you care. Attached are a few pictures of the issues for people reading this review. I've attached a sample of the many nail pops that you at first refused to paint. The other pictures are of the terrible paint job you did painting them. Retaliation I presume.
It took 3 times to get the windows fixed. I've taken off work over 80 hours to get things fixed.
This is the mess I still have while you have my $300,000.00. I paid you on time and did everything I was supposed to do. You, Bill Crum, and your company have not...

2-9-23. Update. I'm still waiting on my issues to be resolved.

3-30-23. Update. NOTHING HAS BEEN RESOLVED!!! My paint job is still ruined and I am out over $2000 that I paid extra to upgrade the paint. DO NOT use this builder!!!!!

1-8-24. Still waiting to get reimbursement for the extra $2000.00 I paid extra to upgrade my paint so I can pay someone else to fix the mess my walls are in thanks to Bill Crum.

8-16-24. Update. Still waiting and still have a ruined paint job in my home. Please use a different builder and read the BBB complaints. I'm not the only one with complaints .

12-10-24 - Update. Still waiting. Still have the ruined paint job throughout my home with absolutely no regard from American Heritage. Still out the extra money I paid to upgrade the paint. Right is right and wrong is wrong. This is very very wrong.

American Heritage built our home. Their team was full of good people who cared about the homeowner and the process. They were also not pushy or trying to oversell. The process was transparent and I would recommend them to others.

I know it's very simple, but I really like the illuminated Christmas Tree by your 23 South location. The star at the top is neat and I just look forward to seeing it. Wanted to say nice job way to go the extra step to brighten up my drive.

After shopping several home builders, I found the people at American Heritage to be very straight forward with pricing and features. I spoke with a couple of their references and they loved their new home. They were easy to work with and we got incredible value for our money. They were even willing to explain some finer points of home construction that interested me particularly. Highly recommended!.

Where do I begin? We started a little over a year ago working with Emily. We had been to many other builders in the area but it just seemed like she was listening to what we wanted and cared that it was right. Once we pulled the trigger to get started we were really introduced to the whole team. We had multiple interactions with Bill and Gary, which was neat to see the men in charge really involved. Derek was the guy running the job in the field and we had a great time working with him. John and Marcos were our men we saw daily and we had a blast getting to know them ( John especially he was great). Amy and Maggie kept everything running smoothly from the office and were extremely helpful and attentive during every conversation. I’m sure there are more to name, but let me just say the entire team was a pleasure to work with and will continue to recommend them to everyone that asks. Thanks for making our dream home a reality!!
Mike & Rebecca

Excellent builder with quality customer service and beautiful homes! Although building a home is always stressful, and even more so when you do it from a distance as we did, the American Heritage Homes staff went above and beyond to make our home building experience memorable and as easy on us as possible (not to mention exciting)! They built us an amazing, beautiful, high quality home with everything we asked for and then some! We have been in our dream home for nearly a year now, and they have continued to provide quality customer service. When a few of our windows got drafty and granite caulking split due to the natural settling of the house, AHH was out with their contractors within a week to make everything perfect again! They have also been extremely helpful answering our questions via phone or email from the beginning (Brandi and Curtis especially). They also have a very honest and down-to-earth approach to everything, which helped to put us at ease and keep us well-informed every step of the way. We absolutely love our American Heritage Home and all of their staff!

We would highly recommend AHH. We have officially been in our new home for a month and could not be any happier. Our home turned out exactly as we envisioned- lots of thanks to Tracee and Maggie for their design help! Our address made permitting somewhat confusing, but Brandi helped make the process as smooth as possible. Amy helped us with our budget and kept us updated on our account throughout. Our builder, Curtis, was absolutely phenomenal. He answered all of our questions quickly and honestly and ensured we had continuous progress on our home. Curtis is well-respected among all of the trades we spoke with and we felt we could trust him fully. As we have been settling in, Curtis has still made himself available to answer a few questions and we could not be more grateful. All of the tradespeople that worked on our house were efficient, clean, and did wonderful work. The folks at AHH are organized and communicative, making what could have been a stressful process easy and exciting. We finished on budget, on time, and with a beautiful, quality home we are proud to show our friends and family!