Feazel Roofing

I was impressed by the thoroughness of Feazel’s Sales Representative, Jordan Peplinski. He took photos of my roof from the ground as well as climbing onto the roof for additional photos. He also went into attic to inspect the sheeting for problems. He brought examples of the shingles to be installed and the ice shield protection. He also had color chips for choosing the drip edge. The attention to detail made me feel comfortable in selecting Feazel to replace my roof and gutters. Furthermore, Feazel was very good at addressing any of my concerns. For example, my asphalt driveway was replaced just a couple of weeks before the roof was installed. I was concerned that with the current high temperatures, the driveway could be damaged by the weight of the dumpster used for the installation. However, the roof installers did an excellent job of covering the driveway with tarps, wood sheeting, and other boards. When the work was completed, there was no evidence that a dumpster had been in the driveway for a day in 90 degree temperatures. Both the Sales Representative, Jordan Peplinski, and the Project Manager, Richard Williams, were helpful to respond to my questions and concerns throughout the process. I am satisfied with both my new roof and gutters from Feazel.

Everyone from the first rep that came out to assess the damage to the crew who installed the roof were so kind and professional. I’ve never had to replace a roof before so I didn’t know how insurance and adjusters work (or didn’t work actually). There were so many people at Feazel who fought for me, pushed the insurance company for replies when they weren’t communicating and kept me in the loop when my adjuster didn’t explain things to me. I felt like they saw me as a person and not just a check and in business that means something. They had a person for me to talk to every step of the way and the installers were fantastic. They kept me informed throughout the job on what was happening and used tarp around everything so well that my garden was totally protected and we only found a couple nails through the entire property! Shout out to Gabe, Mindy, Jon (life saver), Rob, Mason and the crew.

Buyer Beware: Our Disheartening Experience with Feazel Roofing

We’re sharing our story in hopes of helping others make a more informed decision before choosing Feazel Roofing.

For years, we trusted and recommended Feazel. That trust has now been broken. You never truly know how reliable a company is until you need them to stand behind their work—and unfortunately, Feazel did not.

After a recent storm brought high winds and heavy rain, we discovered water dripping from our bathroom ceiling fan and a soaked floor. Given our age and health, we couldn’t safely inspect the roof ourselves, so we called Feazel—the company that installed our roof in 2009. With a 30-year warranty, we assumed we were protected.

Instead of honoring that warranty, their representative blamed us. They claimed our attic fan had failed, supposedly causing poor ventilation and roof damage. But how were we supposed to know the fan had stopped working? And how did they determine it had been nonfunctional for a long time? We have perimeter ventilation, which we were told was sufficient. If attic ventilation was so critical, why wasn’t it addressed during installation?

They also pointed out a broken boot around a pipe that left a gaping hole—yet they didn’t seal it, despite rain in the forecast. Another roofing company we called later sealed it immediately, even though they weren’t responsible for the original work.

We’ve since learned that Feazel Roofing has changed ownership. The new company promotes a “lifetime warranty” and installs solar attic fans to ensure proper ventilation—something clearly lacking in our original installation. Why wasn’t this done back then? We had no issues in the 25 years before Feazel replaced our roof. Now, just 16 years later, we’re dealing with serious problems.

To make matters worse, we were shocked to discover that our paperwork only included a 5-year labor warranty. We trusted what we were told at the time—lesson learned: always read the fine print. If Feazel truly stands by their name, why not honor all customers under their “lifetime warranty”? Otherwise, they should have changed the company name entirely.

The most frustrating part has been the lack of communication. Calls go unanswered, and we feel strung along. Even our son, who stepped in to help, is getting the runaround. Feazel told us to file a claim with the shingle manufacturer—why is that our responsibility?

We’re retired and on a fixed income. We invested in this roof expecting peace of mind. Instead, we’re left with stress, damage, and a deep sense of betrayal. It feels like Feazel is more interested in avoiding responsibility than doing what’s right.

Please think twice before choosing Feazel Roofing. A warranty is only as good as the company willing to stand behind it.