Plumbing reviews in North Olmsted, Ohio

Sent request for model 87425 kitchen spout. Thanks to Martha and staff at customer service !

I cannot share much... except I know Moen is a name I recognize as being top of their game.

My experience is that Moen stands behind their products. I have always been treated professionally and would recommend to others.

Loading is quick. Nice people. Dock is front side of building

The best customer service out there. Very helpful and knowledgeable shipped a new part I needed asap.

It's been 1 month I'm trying to do a warranty replacement and they're giving me the runaround very bad customer service very bad product very bad people works in this business do not buy this product try to buy something else other than Moen.

I will keep choosing Moen over other brands because their warranty process is easy and efficient. They stand behind their products.

Customer service is virtually non-existent.
Once, I managed to talk to someone after a week of trying, they sent the wrong part.
Apparently, this company is in need of REAL leadership.

I just got off the phone with Moen customer service and I have to say it was a very pleasant experience . The young lady I spoke with was very knowledgeable and handled my problem like a pro. Thanks Moen for having a customer service line that actually gives customer service.

customer service-we don't do no stinking customer service

website down for maintenance. why not use a development server? or update at 1 AM instead of noon on a saturday? still down 4 hours later. guys it's not 1997, it's 2020......now it's 11 pm. still site is down. now the site error message doesn't even show. Maybe you need to hire someone from Upwork to get your site back online. guess I'll have to check out Kohler

Outstanding customer service from Kayla today. She was very quick to order everything we needed to correct some problems. Very efficient. I could not expect anything more from a customer service representative. I am very appreciative for the service I received from Kayla!

The very best quality product, with an incredible lifetime warranty. Won’t buy any other product for my homes.

Moen stands by their guarantee. They sent me replacements for shower and sink valves free of charge. It pays to do business with a quality company.

Excellent site for homeowners and contractors looking for specific series and models for kitchen, bathroom , and bedroom fixtures such as faucets, shower heads, grab bars, etc.
Site includes model numbers and store chains that stock Moen products.

I needed a document from Moen for a water monitoring valve shutoff device to submit to my insurance company.

I called Moen and spoke to Christina and requested the document. I was told it was only available on the Moen App.

I explained that I am low visibility disabled and unable to see small print on apps to find the document.

Her response was "find someone to help you". I don't not live with anyone to help.

There is an ADA law that requires businesses to accommodate low vision disabled people like me. Moen must, by law, make a reasonable effort to provide a customer the same way they would someone that is not disabled.

I am asking for a document, nothing over the top.

I am asking MOEN to comply with the law.

I am asking MOEN to treat people as humans.

I have filed a complaint with the Department of Justice.

I will never buy another MOEN product ever again.

Update: Moen said they would "reach out" to me in a response to this review here on Google. They left an email address I could write to.

I wrote to the email address...no answer and I still do not have the document I need from Moen to give to my insurance company.

Do Moen make it this difficult for their non-disabled customers to get simple help?

Worst customer service I’ve come across in a long time. Product out of box missing numerous parts. Customer Service practically nonexistent. Won’t even let you stay on hold. Have to schedule incredibly inconvenient call backs. Then they want me to jump through a bunch of hoops to address their error! It’s simple, people. You have the model number, parts number, and my address. Just put the missing parts in a box and ship them. It’s not difficult concept.

Moen stands by the limited lifetime warranty on all their kitchen and bathroom fixtures. Kudos to all the customer service reps throughout the country. I will always be a Moen fan. All I can say is “Thank you!” for the exceptional customer service.

I made a request for parts on a faucet in our home. Within a couple of days after a simple process, we had the parts for a discontinued faucet. This is customer service the way it should be!!

What better way is
a)easy -------confusing
b)outside was to be
c)kids
Answer ________

No more did you check
You sure

Called Moen customer service about a shower head water regulator (o ring) that kept popping out and had to keep placing it back in but after a while it kept popping out. The customer service was quick and responsive and replaced my whole shower head for free including shipping! Thank you!