Garage Door Supplier reviews in Northfield, Ohio

John was extremely helpful when my door slammed onto the floor, and Bobby did an excellent job installing a new garage door opener. Both were professional and efficient.
I highly recommend them.👏🏻👏🏻👏🏻

Bobby at A1 Garage Company was absolutely fantastic! He showed up quickly, was incredibly kind and courteous, and got right to work fixing the broken spring on my double garage door. Not only did he handle the repair efficiently, but he also went above and beyond by oiling both garage doors and fixing a seal issue—all at no extra charge. It’s rare to find service this thorough and professional these days. I highly recommend Bobby and A1 Garage Company to anyone needing garage door repairs. Five stars all the way!

Due to trouble with and the age of my garage door opener, it was recommended by a family member to get a new one. I was also referred by that same person to A1, as she hired them a few months prior. We are both baffled by our completely different experiences with the company.

When I called, I was told by Bobby he could be to my house pretty quickly, and to text him my address. An hour after I called him, he called me to say he had to get gas, but would be to my home in 10 minutes. 25 minutes later, he finally showed up. He spent about 15 minutes looking at my opener and talking with me, leaving his motor running the entire time. We agreed he would text me the next day with the estimate, and that he’d be out the morning after that to install the new garage door opener. Before texting me the estimate, he told me to text someone named John (Coworker? Manager?) and tell him what Bobby himself said I should get. I have no idea why he told me to text this other guy, and he didn’t do it himself. John ended up getting confused and at one point texted me, thinking he was texting Bobby, asking where he is and saying he needed to talk to him.

Toward the evening, after I asked them both earlier in the day for the estimate, John texted me a photo of what he wrote up. He did say I got a discount due to being referred, but my relative who referred me told me they were overcharging me, which I could see by the price of the same garage door opener online. Nonetheless, I told them okay, and I was told by Bobby that he would be at my home between 10am and noon the following day.

The next day, at 10:04am, Bobby texted to say he was in the next city over (about 15 minutes away), and that he had to stop at McDonald’s to grab something to eat before it’s not breakfast time (his words), and then he’d be on his way. At 11:11am, over an hour later, I asked him what his ETA was. He immediately replied, saying he was in my city, but had to pull over and he was on the phone, and that he couldn’t call me, but he’d be at my home within 20 minutes. I’m not sure why he apparently couldn’t text me to tell me he got hung up, but he was able to do so as soon as I asked for his ETA. He arrived 15 minutes later and told me to give him an hour to get it done. Minutes later, he knocked on my door and told me he had to leave because a woman (another customer?) was trapped in her garage, and that John was farther away. I hope that doesn’t happen to me!

Bobby returned an hour later and got to work. Two and a half hours later, he told me he was finishing up. I asked him if he could waive the service charge fee from when he initially came out two days prior, due to the inconvenience he caused me with showing up late, only telling me once I asked, and then leaving almost immediately after arriving to do the job. He told me he’d have to check with John, and he claimed he did, but that John said no. Bobby told me again that he had to help a woman, and I brought up about him showing up much later than he said when he first texted me about how far away he was and that he’d be to my home soon. He then looked at me as if he was confused by my saying that, and told me he was only 10 minutes late. Our texts show timestamps, so he was clearly wrong and/or lying.

He still needed to fill out the top of the invoice with my contact information. Despite me texting him my full name and address when he asked me to in our first phone call, he asked me what my first name was!!!!! I was shocked he didn’t even know my name. I then spelled out my first name, last name, and address, and then corrected him when he still spelled it incorrectly. (By the way, most of his texts to me had a combination of misspelled words, a lack of punctuation, and sometimes sentences that made it seem he was maybe using voice to text.)

Once he left, I cleaned up some of the bulb that he broke that had been in my previous opener, along with some other trash. From start to end, it was a bad experience.

Make sure you select A1garage doors and openers since “A1” is used by other companies.
I have to say that John and Bobby remind me of the good old days when a persons word meant everything! That’s my kind of business and I would strongly recommend having them come out to see how they can help!

I called them a couple weeks back and John answers and sends Bobby out that day. He went over the different manufactures and styles. I went with the Amarr heritage. He gave me the best price and I didn’t even tell him I was shopping. We made the deal and as soon as my doors were in he installed them right away. He also saved me money with the openers. Bobby did a fantastic job and went above and beyond to make sure my job was correct and looked like it was a million dollar garage. I’m vary happy I chose these guys not only for the price but for the workmanship. You never get that work for the price. Bobby knows his craft. You should look no further than these guys!!

I recently used A1garage door service and couldn’t be happier with the experience. From the moment I called, John was friendly, professional, and quick to schedule an appointment that worked with my availability.

When Bobby arrived, he clearly explained the issue with my garage door, and walked me through the repair options without any pressure. The work was completed efficiently, and my garage door now runs very smooth. Pricing was fair and transparent — no surprises.

It’s refreshing to find a company that values honesty, quality workmanship, and customer satisfaction. I highly recommend them to anyone needing garage door repair or maintenance!