Appliance Repair reviews in Parma, Ohio

Went and got a gas range at a reasonable price, very professional and nice people to do business with will definitely be going back again😊

They over charge for their service. Would not recommend their service. A 30 mins visit and a $20 part cost me $350. If you are going to use them I would highly recommend that you ask them for the cost after they diagnose the problem.

Rip-off - I called explaining that I have a commercial refrigerator (Traulsen) with likely failing compressors. I asked if they could repair if that was the case and they said yes, but first it would be a $65 dollar service fee to figure out what was wrong. I said OK. They came out and hooked up what I believe was their Freon canister and apparently tried to charge both the refrigerator and the freezer, indicating that it does look like the freezer compressor was failing but the refrigerator side seems OK...should start seeing my refrigerator temperature come down after adding the Freon. They charged me $40 for the Freon in addition to the $65 service charge and told me to call them later to let him know that the refrigerator was cooling. In the mean time he would put a price together for replacing the freezer compressor. When I called later to speak with them and let them know the fridge was not cooling he tells me that parts aren't available and he doesn't have whatever tool(s) to even work on replacing the compressors if he could get the parts...basically they do not want to work on it was my impression. He wanted his $105 for coming out and recharging a system that did not need recharged, which I paid. In the mean time I was looking for an appliance repair person to fix my fridge. What a joke he and his son are...call them if you need your system recharged but if you really want your system repaired you might think twice before calling these hacks...And now to follow-up, I just had another repair man look at it and he tells me my compressors seem fine...it is just that the lines were not bled before the lines were re-charged. Fridge and freezer seem to be working fine now...so apparently these guys at All Appliance don't even know how to properly do the one thing they did when they came out and did...Rip-off!!!

I was having a problem with water spraying out of the back of the connection where my ice-maker water intake was. I am not an appliance repairman, so I called AA&R.

A young gentleman showed up pulled a few things apart, described to me why it probably was a faulty ice-maker. Assuming he was the expert I followed his recommendation & paid the $280 for the service call, part cost, and labor cost.

He leaves, low and behold, water still sprays out. He returns, I say I feel like I just spent $280 on an unneeded new ice-maker. Again, I show him exactly where the water sprays from, describe what it does etc. He rattles off a few reasons why he replaced it, and then says it could be an internal water valve, which is also listed as a possible fix on my receipt. We decide to have a plumber take care of a separate water issue not having to do with the fridge, and then try to re-diagnose the problem when the fridge is getting proper water flow from the water line inside the utility room.

In the meantime, I decide to google my model # and look at parts for the ice-maker. The EXACT SPOT I SHOWED HIM WHERE WATER IS LEAKING/SRAYING FROM IS A RUBBER PART COMPLETELY SEPARATE FROM THE ICE-MAKER AND IS A $15 DETACHABLE PART that consists of a rubber elbow and a hose that has nothing to do with the mechanics of the ice-maker.

I ordered it, installed it in less then five minutes and the fridge has run a few cycles of ice with no leaks or sprays... Just goes to show you to investigate minor appliance things on your own, and only call a RELIABLE HONEST place to repair your appliances when something major happens.

So unless the young repairman was completely unqualified or incompetent, then he knowingly was fixing a costlier repair for no reason other then profit.

I am not a repairman, and after a little bit of investigation of the mechanics of how the water and ice system goes together even I could deduce the most COMMON SENSE LOGICAL FIX for the problem would be the $15 rubber elbow hose, and that would be the starting point and first fix before replacing the ice-machine.

ALSO, on a side note, the going rate for a new ice-maker online is roughly $120, and the "repair man" was supposed to call me 3 days ago to set up a new appointment to look into the water valve (which is in no way shape or form part of or even near the leak) THANKFULLY HE NEVER CALLED!

Should have read the reviews before we called because I now realize that my issue was the exaxt same as a poster here from FOUR years ago! We called and whoever answered our call told us the fee was $45. If we order parts the fee would be waived. Fine. Someone comes to our house, didn't have the part we need and wouldn't for days, so we said we would fix it ourselves. They were here literally five minutes. Suddenly the $45 fee was $65. When I called later on to speak to someone about it, i was assured it was a simple error on the technicians part and I would be issued a refund. That was two weeks ago and still nothing.. I'm not mad about the money, just mad I was lied to and that obviously this deceitful behavior is something other people on this review board have noted as well... so I am writing this which I don't like to do. Hate to post anything bad about a local small business online but I'm 100% not ok with getting scammed either. I like giving my business to family companies, but not this one. Hopefully they don't continue doing this. Either be upfront from the beginning (is the fee $45 or $65?) or make it right when you're called out on the discrepancy.

I wish that i could give them more than five stars! The customer service was amazing, very friendly. The delivery was under 24 hours. They hooked the stuff up and made sure it worked properly before leaving. Very knowledgeable and kind. Thank you.

The repairman showed up late outside of our repair time window and did not apologize. The repairman who came had his mask hanging off his face. He did not repair our washer when he came out. Said he would come back and then stopped returning our calls. Ended up having to repair the washer ourselves after learning about reading the error codes on the machine - something the repairman never bothered to do.

Went here for a new washing machine. These guys are great! This is my second time buying a used appliance from them. I found what I was looking for. That same day they delivered the new one, installed it and hauled away the old one. Excellent service! Very satisfied customer.

Went in to see what prices would be and first thing your hit in the face with the smell of weed. Not professional for a business. The price of the oldest stove is absolutely insane. I’d rather buy from a person selling from their house before I go back in this “store”

I purchased a refrigerator, stove, and dryer from them.We never agreed on a time of delivery just a date. They called me the morning they of delivery telling me they were on their way to my house. I informed them I wasn't there. Long story short they left my appliances on my front step. Horrible service and the owner was rude. I paid them up front and they didn't hook up my appliances. I had to find someone to get them into my house and hook them up. I still have to call a professional to hook up the gas stove because I want to be sure it is up to code.

Guys that delivered my dryer were greatly appreciated, brought downstairs & hooked it up, including the vent that goes out the window... funny & extremely friendly.. gave them a tip for being top-notch!!

These guys a fair and professional. Quick and friendly service. You can tell that Dan knows his stuff and he is a man of his word. I ran into some minor issues with my washer and Dan helped make everything right in a timely manner. I will go back to these guys again.

I purchased a $300 washer from All Appliance that needed repaired, they came out turned on the washer, it started running so the repair man ASSUMED it was working, it was not! Charged me $65 for that (I ignorantly gave a $15 tip on top of it!) I called them back a day later to let them know it was broken and OVER THE PHONE the repair man said, "Oh, that's the timer and it will cost more to fix that than buying a new washer." So I'm out almost $400 bucks for nothing! This is the second appliance I have bought from them that broke just after warranty expired!

This was the first time I called All Appliance for service. My washer was not working. I tried calling Sears to schedule an appointment for repair and the first available appointment was 7 days out.
I couldn't wait 7 days for it to be fixed, so I called All Appliance. The woman answering the phone was very nice and told me that someone would be to my home between 12:00-2:00 today. She gave me the name of my service tech and he arrived to my home on time and my washer is now up and running. I will DEFINITELY use them again. Very reasonable fees and excellent service.

Horrible service. First, I was quoted a $45 service call fee. Once the technician gets to my house he tells me it's a minimum $65. Then he does absolutely nothing to remedy my broken dishwasher except for elevating the drain hose and says "It should work fine." Well, it doesn't work fine. In fact it doesn't clean anything. Additionally, my dishwasher was leaking, so we set up an appointment to replace a gasket which costs $150! The technician said he would be back the following Tuesday to replace the gasket. Tuesday comes and goes, no call, no show. I had to turn down work so I could be home for the appointment. Finally he calls back and says he will be here today (Thursday) between 4 and 6pm. At 6:30 he shows up and I tell him to leave. There's no way I'd recommend this business to anyone.

When I came into the shop I was helped by Dan Jr and he immediately assisted me in finding an affordable stove to fit my needs. He then got a delivery scheduled for the next day. Delivery went smooth and everyone was professional and kind. I would highly recommend this business :)

Nothing but good service! Affordable appliances and delivery was quick!

The repair man came out to my house and did a repair on my stove,
He did a good job and was very nice.

I would recommend the company.

Professional, fast, friendly, and reasonably priced. What more could you ask for? They diagnosed my oven problem in less than 5 minutes and had it fixed 30 minutes later. I'm currently waiting to enjoy my first pizza cooked at home in over 6 months!

Great customer service … came in as he was closing up and gladly stood open a little later to took care of us … gave use a great price and worked with our budget … set up the install right then and there. Solid experience all around… highly recommend

Ray did a great job fixing my refrigerator. Very friendly and professional. Had an appointment within 24 hrs of calling. Explained everything they were doing and showed me the issue. Will definitely call again if needed and highly recommend. Thank you!