All reviews for BEST APPLIANCE SERVICE LLC

Good experience with this company. Friendly, quick to schedule and repair, knowledgeable, & followed COVID safety guidelines. Thank you!!

Jeff and Erin are the best! Friendly, trustworthy and responsive and affordable. I would never go anywhere else!

Didn't have any problems with communications or rescheduling. Jeff was professional and very sweet to our dog. Found the problem right away ordered the part and left us very happy customers! Thank you Erin and Jeff!

Excellent service of our oven burner not lighting! I especially appreciate being able to talk to the servicemen prior to the visit to discuss the symptoms of the issue. Also a very clear expectation on the cost of a service call. I highly recommend this company.

I got assigned by my home insurance company. Initially after reading review, I was little nervous. However my experience with Best Appliance was amazing pleasant. Jeff called and confirm initial appointment. On the day of appointment Jeff called before starting from his place, he arrived on time. He was able to detect the problem and ordered required parts. Once parts are in, his wife called and schedule the second appointment. The call was very courteous, unlike mentioned in some review here. Jeff installed new parts, and I'm very happy with his services. I am writing this review after 6 weeks , to make sure problem is solved for good. Thank you Jeff!!

Great service by Erin and Jeff! Very prompt on the response and worked with my schedule. Jeff did a great job at finding the cause of my washers problem, explaining it, and servicing the issue. Would highly recommend!

Never answered the phone. Never called back. Worthless company!

Horrible service, horrible attitude on the phone. I would select/request a different company if you're able.

0 stars !!! DONT DO BUISNESS WITH THEM THEY DO NOT DO GOOD WORK OR HONOR THERE WORK WILL HURRY TO GET YOUR MONEY BUT WONT ANSWER WHEN THERE IS A ISSUE DONT WASTE YOUR TIME VERY POOR CUSTOMER SERVICE!!! FIND A REAL APPLIANCE REPAIR SHOP THAT HONORS AND CERTIFYS THERE WORK!!!

If I have the 0 on the review, I will include it. We have more that 2 weeks not having to use our refrigerator. 1st appointment was ordering the part, 2nd no appointment made tech just called that we are on our way, 3rd appointment was 20mins call ahead and after that tech arrived and claimed rang the bell and knock twice then left. There was no way the bell will ring and I wont hear. my appointment was 8-12noon. The best way to keep appointment is to call on arrival after knocking. The lady that picked up the call was so rude screaming that that is not the way it works as if I have not been a field tech in my life. Tech calls on arrival, it is only when techs are lazy or dont want to work they knock and leave without attempt to reach client. This is an instinct, if I saw 3 cars in the driveway, my instinct will assume we have people at home and let me make an attempt to call the office or client if the door bell is not getting to reach them or I am not knocking enough. It is so sad that I have to call off work to fix a refrigerator all day and still being talk to like a nobody. Poor service! Poor service! Poor service!

DON’T use Best Appliance LLC without referral from a home warranty company that will hold them accountable for their unethical business practices. Dismantled and abandoned!

Frigidaire sent a warranty claim to Best for the refrigerator. Best came out and said they needed to order a part. Well, it's been MONTHS since we have heard from them. I have personally called them and spoke to Erin who said she would call me back and didn't. I have been calling leaving voicemails with NO RESPONSE!! TERRIBLE CUSTOMER SERVICE!! I also reported them to Frigidaire.

Had to use this "company" (it's a married couple) through our Home Warranty. Total scam. Jeff was here for 15 minutes tops, said our dishwasher was "toast". He said to call if we didn't hear from him or our home warranty in a week. After a week, no calls, so I called him. Spoke with his wife, she had no idea what was going on. She had to do some research and call me back. That didn't happen. Called her again. This time she said a repair part needed ordered and she wasn't sure when it would be in, but they'd call when it was to set up a repair appointment. 35 days later, no word. Called Home Warranty. We were approved $350 towards a new dishwasher as of 3 weeks ago. Jeff got $150 for less than 15 minutes of service and wasted 35 days for a family of 5+ with no dishwasher. DO NOT USE THESE PEOPLE! It's just easy money for them and all home warranty companies should break contract with them.

We were connected with them through our home warranty. They fixed nothing and charged us money. Their phone representative was also unhelpful and just wanted to direct us to the home warranty company rather than fixing our dishwasher.