All reviews for Sears Appliance Repair

John was a personable. He was very thorough. Took an interest in his job.

John did an excellent job in checking out our appliances. He fixed our dryer and it no longer makes noise.

Kurtis found an issue that another company, who had been out 3 prior times, couldn't find. Very knowledgeable and explained things thoroughly.

Josh was very knowledgeable and professional. Identified issue immediately and recommended necessary repairs. Thanks!

Very nice tech!! He told me it was and handled everything in about 10 minutes. Very pleasant, great experience.

Kurtis arrived on time, listened to my description of the sound the washer made before quitting, then hooked up a diagnostic tool to the machine and got started. Within
1.5 hours he had the repair finished and tested. I was happy with his work but hoped the bill had been lower.

Lito was great. He diagnosed and fixed our problem quickly and accurately.

Technician was great. Super friendly and extremely knowledgeable. Would recommend him again! Customer service was awful though.

Very nice repair person. VERY kknowledgeable! And very pleasant to speak with.

He was a very hard worker that went above and beyond helping me. The only thing was he only had to turn the t on the waterline. He shouldn't have to charge me the whole 130 dollars to just turn the t valve.
He was wonderful though. Not his fault the price. I'd love to be able to have him do all my work around the house and appliances. He's a friendly, kind, go getter.

Air Conditioning System - Through my Home Warranty, 2 other companies came, assessed, and then ghosted me. Both said the compressor motor was bad. Elbert (Sears) came, and fixed it in a jiff. I was shocked.

My repair tech was Brandon. He was ontime, listened to my concerns and watched my video. He did his evaluation and determined the issue. Im very pleased with his service and would use Sears again.

Technician was top notch. 5 stars. Knowledgable, professional, communicative .

Company support for the technician is way below average. There is not a human being to be found in the company who can back up the tecnicians with up to date information, communications about appointments, problems, rescheduling, questions or any other form of customer service. The online tracking system and the feature that allows you to communicate with the technician don’t work. We used Sears repair service for years and years. The current situation is not acceptable. The technician saved your customer!!! No stars for the company!!

Experienced, knowledgeable, courteous, and personable. Five star rating. This is the technician I would like to use next time.

Super knowledgeable . Took upon himself to contact me when ordered part came in 3 days earlier than expected. Immediately called with the and arranged for installation of defective 3 days earlier than expected. Super man and very courteous. Way to go.

With service and technicians like this is the reason I have been a loyal Sears customer for over 50 years.

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John has been great to deal with! He’s been polite and professional. Very thorough with diagnosing and fixing issues.

Very friendly. Gentleman came in and did what he had to do. Explain. He was exchanging the ice maker and told me it would take some time to make ice and waiting to see when they get cold enough on the inside if it make ice or not but he did an excellent job, but it's not running any water into the ice maker. Both components have to work together in order to receive ice

Very nice, explained things well and he was able to show us the bill, since we had many difficult times trying with the AI system. Joshua was great, but I will not use this company again after having so much trouble with scheduling, lack of communication from the company and having appts cancelled through texts from Sears. Invoices are said to be viewed online but we couldn't find them. Our repair guy took the time to pull it up to show us, which we appreciated!

The repairman was courteous and professional. He worked diligently and resolved the issue. He informed me that the part needed is not available and that the washing machine would have to be replaced.

The techs had quite the challenge in repairing a 23yr old dishwasher. It took about 7 visits but they finally got it running. They were persistent, efficient and polite.

Our tech was awesome, even though they didn’t send all the correct parts he went over and above effort to get a part delivered to the house so he could complete the repair!