Constraction reviews in Rittman, Ohio

Wonderful people

Cool

Super helpful, not pushy

Great hometown furniture place

Very poor customer service! I will NEVER deal w/ them again!

They changed a lot of staff here and are no longer very knowledgeable and the staff can be a bit unhelpful. Sad because it used to be the place to go.

They did over $1500 damage to my walls and have failed to fix it.

Friendly staff and our furniture is beautiful and custom.

Great friendly staff

Just purchased a appliance that was in clearance, awesome customer service and great pricing.

Excellent place to buy furniture and carpet. Staff is helpful and very knowledgeable !

They gave us space to look around and when we asked for assistance they were very helpful and also knowledgeable about there products

I've purchased both furniture and flooring from Rufener's. Always a great experience.

Love my tile and carpet. They always do such an amazing job!

Very nice selection of quality furniture! The staff was patient with me as I borrowed several swatches in order to decide what covering.

Great staff and knowledgeable salespeople! They helped us pick out flooring and a new couch!!

Good honest hard-working people with great products! Purchase several times from them and will continue to purchase from them into 2024

Great family atmosphere,way more laid back yet customer service driven than the national chain stores. Prices are very competitive and their attention to detail is a game changer.

Terrible customer service. Evertime I go there they are never busy yet you can't find a worker half the time and they don't call and let you know if your order is in or not. The older women that work there have no clue what they are doing even when you stop in they tell you they will have someone call you because they can't answer your question. I ordered flooring and it was supposed to be in within two weeks I have had to call and multiple time on when it will be in and the date keeps getting pushed back. Workers have no care for the inconveniences that are caused. I only came here originally to get more flooring to match the rest of my house that the previous owner had put in but at this rate I see I should have gone else where even if I had to put in all new flooring of the house. For the prices and inconvenience at this place I would not recommend wasting your time.

Steve, Treg, Bryce and Leon were fantastic throughout our carpet install project. We chose two patterned carpets from Shaw Floors and no one will ever know that there are seams! Our stairs were also carpeted exceptionally well with the "Hollywood Style" and binded edge to give the look of a high end rug down the center of our wood staircase. Craftstmanship, quality, Integrity and personability are what these guys stand for. I wouldn't hesitate to call Rufener's for any of your flooring needs!

The slogan “Buyer Beware” should be the motto for this business. Be sure to do your due diligence – this is the best advice I can give anyone when considering any flooring purchases from Rufeners. They will not stand by their products nor their installation. I had carpet installed and went with premium Karastan products. You can see every seam with very noticeable peaking in the carpet, which the owner Steve said was ‘perfect’ and normal. According to online articles this is a sign of a poor installation job. That is a major red flag and should be the main reason to stay clear of this place. The carpet was brought to the house on 2 rolls and you could visually see a color difference between the rolls. In fact the installer noticed this as well but was told on a call to the owner to install it anyways that it would be fine. The patterned dining room carpet is skewed to the room and not square to any single wall. I anticipated some scratches during install, this is to be expected with carpet installation, but they excessively marked up all the baseboard, stair risers (badly), walls and even doors as they attempted to remove hinges and door stoppers, well beyond what any consumers would consider normal for carpet installation. They left nails for tack strip protruding above carpet. And the owner has a bit of a temper and will not do anything when, not if, you have an issue, other than make threats of liens and offer up zero resolutions. He will disagree with any issues you raise and say he can’t see it. It’s a no-win situation unless you are lucky enough to get a decent installation upfront without the need for any follow-up. Being that the peaking on all my seams is considered normal according to Mr. Rufener, just be sure you will be ok with this if you decide to try them out. If you get the same subpar work I did, you’ll be stuck with little recourse. I would never recommend this business to anyone.