Appliance Repair reviews in Seven Hills, Ohio

Tim was very nice smart Professional and fixed my washer very quickly. ....Today ..NOV 18TH.....I had a gentlemen named FRANK...also a very good repairman and a very nice guy.

Excellent service was very thorough and installed part in oven and tested the device to make certain it was working. Explained in detail what he was doing during the installation.

The technician was very professional and was a very nice person. He explain things very through. Thanks for fixing the problem with our appliance.

He carefully explained the work that needs to be done and walked us through our options. He was friendly and professional.

I believe we were overcharged. $364 including the 129 diagnostic fee seems a little high for $15 part I could pick up at Amazon.

This company is predatory on pricing. I was quoted 700$ to be told my washers motor was shot when it was a 10$ sensor I could buy off of Amazon and repair myself in 20 minutes.

James was informative and kept us updated on what he was doing throughout the appointment. He also went out of his way to correct the miscommunication of my appointment. The representative let me to believe both appointments for my chest freezer and refrigerator were on Friday, May 31, 2024 and James called on Thursday, May 30, 2024 stating he was on his way to the house for the freezer. When he arrived and was told of the situation he called his dispatcher and both appliances were serviced on Thursday. He went above and beyond. Thank you!

Tim was great. Our door pad has not worked for two years. Past repairmen said that they could do anything. Tim immediately said it could be replaced and he got a new one for us and installed it. He went above and did a great job.

1. I was not notified that I would be expecting 2 different service agents.
I for washer ,dryer ,
range and another for refrigerator.
Joseph was schedule to arrive 8 am to12 pm
He arrived closer 4 o'clock. Only recieved call when he was on his way.
Very pleasant did his job efficiently and apologized for him being late.

Service technician was rude from the time I open my door and he noticed I was a Black women. As I explained the issues I was having with the Electrolux dishwasher he pretended to not understand what I was showing him. Attempted to make false statements about the water temperature in the house was too hot, not aware I have a steam shower, so the water tank temperature is lower in addition to efficient. You could see he was not attempting to repair the issues, dispenser broken/warped not dispensing tablets, the plastics from the racks was deteriorating and in the spray arms, he stated only using Vinegar would remove the plastic ,if that was true, I advised him I had some we could use to make sure that would fix the issue, he declined, said it would over time. When I asked for a 2nd opinion he got upset and walked out

The service person that came out today was very very nice and knew his work my dryer seems to be working fine. Thank you thank you thank you. The service person that came out to my house was not Eric his name is ILIZI

Pleasant and professional. Fixed my dryer in a jiffy!

It took 8 days for a technician to come. I was originally scheduled Thurs. 8-8-24, then 8-5-24 then 8-6-24 then 8-9-24. Your scheduling system is a poor excuse for a business. I understand why Sears is losing business! Joseph was fantastic. Thank you!

Very professional. Excellent service.

David and the actual repair were just fine. But your pre-visit processes were terrible. Despite getting messages that my initial repair appointment (after the diagnostic visit) was all set, on the day of the appointment I waited hours to learn it was cancelled because you said the part was backordered. The part was at my house!, which I had informed a rep on the phone a few days prior. Then I was stuck in your awful phone tree, unable to get a human on the phone to reinform you that I had the part. I thien spent a few hours trying to get through to a human to reschedule, only to have the call cut off when I did get a human. The next human rescheduled, but your website info about the visit never changed the information that the part was backordered.

I was able to make to make an appointment to get my stove looked at quickly. The repair man was professional and friendly.

Where do I start? I took off work for my 1st appt and they subsequently cancelled at the end of my window after getting repeated messages he was on the way. 2nd appt they assessed my problem and ordered parts. Another day I had to take off work. 3rd appt, another day I had to take off, started with technician calling and asking me if I had disconnected something or he can't repair my stove. I told him he never told me anything before and he insisted he did. He ended up coming over and he admitted he confused me with another customer. He repaired my stove but scratched up my floor with no apology. I suggest he use a tarp or something to protect the floor while repairing. He appeared to be having a bad day and it showed in how he talked to me. Repair was almost $550.00. I called to ask if they would compensate me for my floor and they offered some future discount on another repair. I would never use Sears again and suggest you don't as well.

We are a church with multiple riding mowers. Allan does a great job, he is very knowledgeable and professional. I highly recommend him!

I purchased the warranty last year had a issue with my hotwater heater. The tech came out and said that he don't do replacement for the hot water heater that someone is coming out. No one came out. I had to purchase a heater a pay someone to install it. Sears inform me that I was going to be reimburse for the tank and install. As of today I haven't received any payment. After making phone calls I believe that they are giving me the run around. I hope don't have to get my lawer involved.

David was very pleasant. He worked on washer/dryer for awhile but could not find the problem. Not his fault tho. appliances can be a pain. lol

He was very nice and thoughtful he cleaned up behind himself and he did the job quickly it was just so simple and I thank you